Now Accepting applications from the following states: AL, AK, AZ, AR, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, MO, MT, NE, NM, NC, ND, OH, OK, SC, SD, TN, TX, UT, VT, VA, WV, WI, WY. Up-to $31.00 per hour.
Asurion is an all-in-one solution for all things tech — to keep our customers worry-free when life happens. We’re here to set up the latest addition to your connected home, repair or replace damaged devices and even show you something new about the tech you love — no matter the device, the network or the platform. With Asurion, you can protect, connect and enjoy all your tech — making your life a little easier and a lot more amazing.
PAY: $14.25/hr for English/French fluent speakers ($13.25 for English only speakers)
LOCATION: Work At Home Hours: Tuesday through Saturday 7:00 am-7:00 pm
The Service Advisor will need to be able to work through a variety of issues with these service providers to ensure a high level of customer satisfaction. This role will involve a high degree of negotiating with service providers regarding authorizations, part ordering, and procurement, as well as other compliance over-site tasks. Eligible candidates must be able to determine a course of action to be taken based on a combination of financial, customer satisfaction, and compliance guidelines.
To succeed, you must be able to navigate multiple software programs, windows applications, and use web-based search engines.
You need active listening skills to understand the issue and troubleshoot resolutions using the tools, resources, and procedures for our client.
You must be self-motivated and have the ability to stay on task and take initiative.
You must be self-disciplined and be able to operate independently while managing time effectively according to established policies and procedures without close supervision.
You will be part of a larger team and must be engaged in various team meetings and individual coaching sessions.
You will need the ability to learn and demonstrate problem resolution techniques to promote and enhance customer experience and program loyalty.
You’ll also need to use appropriate grammar and tone to provide information to customers and service providers.
You will be expected to resolve service delays that have exceeded standard time frames.
Resolve customer escalations and complaints.
Locate and order parts on behalf of the Service Centers.
Evaluate product replacement options.
Identify and work with process owners to ensure that timelines are met and deliverables completed in a quality manner.
Other requirements:
High school diploma or GED
Strong verbal and written communication skills
Available to work Monday – Friday 10:00 AM – 7:00 PM
Able to attend each class of the 3-month training period (Monday-Friday 9:00 AM – 6:00 PM)
Pass a pre-employment background check and drug screen
1+ years of customer service experience.
The pay for this position is $13.25 per hour ($14.25/hr for Bilingual speakers)
LOCATION: Work At Home
Hours: Tuesday through Saturday 7:00 am7:00 pm-7:00 pm
Now Accepting applications from the following states: AL, AK, AZ, AR, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, MO, MT, NE, NM, NC, ND, OH, OK, SC, SD, TN, TX, UT, VT, VA, WV, WI, WY
Retail Service Advisor
The Asurion Service Operations program is seeking customer service-oriented individuals to join our program as Service Advisor. Our next training class begins soon!
A Retail Service Advisor is responsible for monitoring the repair experience for our customers by performing research and making processing decisions on a variety of open repair events.
Asurion utilizes a diverse network of independent service providers to repair products for our customers. The Service Advisor will need to be able to work through a variety of issues with these service providers to ensure a high level of customer satisfaction. This role will involve a high degree of negotiating with service providers regarding authorizations, part ordering, and procurement, as well as other compliance over-site tasks. Eligible candidates must be able to determine a course of action to be taken based on a combination of financial, customer satisfaction, and compliance guidelines.
To succeed, you must be able to navigate multiple software programs, windows applications, and use web-based search engines.
You need active listening skills to understand the issue and troubleshoot resolutions using the tools, resources, and procedures for our client.
You must be self-motivated and have the ability to stay on task and take initiative.
You must be self-disciplined and be able to operate independently while managing time effectively according to established policies and procedures without close supervision.
You will be part of a larger team and must be engaged in various team meetings and individual coaching sessions.
You will need the ability to learn and demonstrate problem resolution customer techniques to promote and enhance Customer experience and program loyalty.
You’ll also need to use appropriate grammar and tone to provide information to customers and service providers.
You will be expected to resolve service delays that have exceeded standard time frames.
Resolve customer escalations and complaints.
Locate and order parts on behalf of the Service Centers.
Evaluate product replacement options.
Identify and work with process owners to ensure that timelines are met and deliverables completed in a quality manner.
Technical Assistance Specialist
Location: Nashville, TN (Relocation Assistance Available) – CST or Mountain Time Zone
For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.
We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.
The Technical Assistance Specialist (TAS) is responsible for ensuring excellent consumer experience for all Asurion customers and clients by providing technical advice to all service technicians within the Asurion In-home service network. The TAS will provide technical assistance for all brands sold by our clients with an extended warranty thru Asurion. The overall goal for the TAS is to provide technical knowledge, troubleshooting support, parts identification, and training to ensure repairs are completed and to minimize the need to replace major appliances.
Essential Duties and Responsibilities:
Responsible for reducing Asurion’s replacement spending costs by increasing save rates on products deemed unrepairable or unreplaceable by in-home service technicians
Responsible for providing technical expertise across all brands, specializing in LG, Samsung, GE, Frigidaire, Electrolux, Maytag and Whirlpool
Responsible for expertise on all appliance product lines for their given industry. Example: MA TAS must have expertise in: Refrigeration, Laundry, Dishwashers, Cooking, etc.
OEM warranty verification
Suggestions for next steps in troubleshooting
Responsible for overall resolutions to repair or replace product
Creating buyout / dispatch requests as necessary
Identifying part numbers / kits needed to make a repair
Act as technical liaison between Asurion and OEM
Ensure all transactions are properly documented in data management systems
Use technology as needed to assist field technicians with repairs
Help identify training needs of field technicians and relay back to the FSM team
Assist the FSM team and DTS agents as needed
Ensure field service technicians adhere to processes that meet client needs and expectations
Develop and maintain excellent customer relationships with service technicians within the Asurion service network
Here’s what you’ll bring to the team:
5 years road experience as a Major Appliance service technician within the service industry
Authority in servicing major appliances
Excellent organizational and time management skills
Excellent written and communication skills
Ability to own multiple tasks in a dynamic environment
Able to sit for long periods of time while talking on the phone and using a computer
Ability to use multiple database programs
Typing Skills
Moderate computer skills
Familiar with Office products, Word and Excel
Spanish speaking a plus.
Candidates for this role must reside in Georgia.
As a Work at Home Technical Support and Sales Representative, you will provide exceptional customer and technical support on the phone or via messages through our website, chat, and/or e-mail, in a prompt, courteous, and efficient manner. After assessing the customers concerns, you will then identify and arrange solutions.
The average pay rate is $21 – $31 per hour.
On the Pay Per Experience compensation model, our team members average approximately 15% more than their hourly pay peers with the potential for much more. On average our Pay Per Experience team members make $21 per hour.
Up until now this compensation plan was only available to tenured employees, for the first time ever we are offering this compensation plan to new hires in upcoming Work at Home classes.
During training and ramp to proficiency (approximately 90 days), compensation will be hourly at Nineteen Dollars per hour, this is also the pay rate for ‘nonproductive’ times like coaching sessions and follow up training. You will be working an assigned training and production schedule that aligns with business needs.
You will explain device capabilities and other product offerings. You will engage with the customer to understand their technology and sell protection/tech support solutions.
You will be responsible for selling our Connected Home product and other offerings to customers on every call. You will engage with the customer to understand their technology and sell protection/tech support solutions. You will Serve, Solve and Sell!
Technical Support and Sales Representatives have a passion for selling services & solving problems!
Asurion offers an exciting new compensation plan called Pay Per Experience. Under this plan our team members are paid for every interaction they have with a customer versus a traditional hourly pay model.
ESSENTIAL FUNCTIONS
Troubleshoot technical issues for our customers personal devices; evaluate concerns and issues, identify and deploy solutions, and help customers with troubleshooting steps.
Learn details of protect home and other product offerings to sell to customers confidently and accurately.
Communicate company policies and procedures to customers.
Meet metrics for call measurements and sales goals; receive feedback/coaching/training from the management team including Trainers, Quality Analysts, etc.
Utilize call center technology to input, track, and report customer issues.
Navigate company software programs, use web-based search engines, and troubleshoot customer issues.
Escalate calls outside the scope to appropriate tier of customer service support.
Understand the latest bugs and solutions in newly released hardware and/or operating systems to provide exceptional, knowledgeable service.
Follows directives from Call Center Management (Coaches, Managers, etc.).
Ability to be highly motivated and self-sufficient.
Drive to improve performance and exceed goals to maximize earning potential.
OTHER FUNCTIONS
Maintains excellent relations with all internal and external customers of Asurion.
Interacts and assists with others on the team and various support functions, including Quality, Tech Leads, Training, etc.
The ability to quickly adapt in an ever-changing fast-pace environment
Other duties as assigned.
PPX (Texas)
Candidates for this role must reside in Texas, and live more than 50 miles outside of Houston.
As a Work at Home Technical Support and Sales Representative, you will provide exceptional customer and technical support on the phone or via messages through our website, chat, and/or e-mail, in a prompt, courteous, and efficient manner. After assessing the customers concerns, you will then identify and arrange solutions.
The average pay rate is $21 – $31 per hour.
On the Pay Per Experience compensation model, our team members average approximately 15% more than their hourly pay peers with the potential for much more. On average our Pay Per Experience team members make $21 per hour.
Up until now this compensation plan was only available to tenured employees, for the first time ever we are offering this compensation plan to new hires in upcoming Work at Home classes.
During training and ramp to proficiency (approximately 90 days), compensation will be hourly at Nineteen Dollars per hour, this is also the pay rate for ‘nonproductive’ times like coaching sessions and follow up training. You will be working an assigned training and production schedule that aligns with business needs.
You will explain device capabilities and other product offerings. You will engage with the customer to understand their technology and sell protection/tech support solutions.
You will be responsible for selling our Connected Home product and other offerings to customers on every call. You will engage with the customer to understand their technology and sell protection/tech support solutions. You will Serve, Solve and Sell!
Technical Support and Sales Representatives have a passion for selling services & solving problems!
Asurion offers an exciting new compensation plan called Pay Per Experience. Under this plan our team members are paid for every interaction they have with a customer versus a traditional hourly pay model.
ESSENTIAL FUNCTIONS
Troubleshoot technical issues for our customers personal devices; evaluate concerns and issues, identify and deploy solutions, and help customers with troubleshooting steps.
Learn details of protect home and other product offerings to sell to customers confidently and accurately.
Communicate company policies and procedures to customers.
Meet metrics for call measurements and sales goals; receive feedback/coaching/training from the management team including Trainers, Quality Analysts, etc.
Utilize call center technology to input, track, and report customer issues.
Navigate company software programs, use web-based search engines, and troubleshoot customer issues.
Escalate calls outside the scope to appropriate tier of customer service support.
Understand the latest bugs and solutions in newly released hardware and/or operating systems to provide exceptional, knowledgeable service.
Follows directives from Call Center Management (Coaches, Managers, etc.).
Ability to be highly motivated and self-sufficient.
Drive to improve performance and exceed goals to maximize earning potential.
As a Bilingual Work at Home Technical Support and Sales Representative, you will provide exceptional customer and technical support on the phone or via messages through our website, chat, and/or e-mail, in a prompt, courteous, and efficient manner. After assessing the customers concerns, you will then identify and arrange solutions.
The average pay rate is $21 – $31 per hour.
On the Pay Per Experience compensation model, our team members average approximately 15% more than their hourly pay peers with the potential for much more. On average our Pay Per Experience team members make $21 per hour.
Up until now this compensation plan was only available to tenured employees, for the first time ever we are offering this compensation plan to new hires in upcoming Work at Home classes.
During training and ramp to proficiency (approximately 90 days), compensation will be hourly at Twenty Dollars per hour, this is also the pay rate for ‘nonproductive’ times like coaching sessions and follow up training. You will be working an assigned training and production schedule that aligns with business needs. After 90 days you will be compensated per experience. $3K Sign On Bonus as long as you start by 9/30. $1K paid after 30 days, $1K paid after 60 days & $1K paid after 180 days.
You will explain device capabilities and other product offerings. You will engage with the customer to understand their technology and sell protection/tech support solutions.
You will be responsible for selling our Connected Home product and other offerings to customers on every call. You will engage with the customer to understand their technology and sell protection/tech support solutions. You will Serve, Solve and Sell!
Technical Support and Sales Representatives have a passion for selling services & solving problems!
Asurion offers an exciting new compensation plan called Pay Per Experience. Under this plan our team members are paid for every interaction they have with a customer versus a traditional hourly pay model.
Now Accepting applications from the following States: AL, AK, AZ, AR, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, MO, MT, NE, NM, NC, ND, OH, OK, SC, SD, TN, TX, UT, VT, VA, WV, WI, WY
Representative – PPX – $3,000 Sign on Bonus
As a Work at Home Technical Support and Sales Representative, you will provide exceptional customer and technical support on the phone or via messages through our website, chat, and/or e-mail, in a prompt, courteous, and efficient manner. After assessing the customers concerns, you will then identify and arrange solutions.
The average pay rate is $21 – $31 per hour.
On the Pay Per Experience compensation model, our team members average approximately 15% more than their hourly pay peers with the potential for much more. On average our Pay Per Experience team members make $21 per hour.
Up until now this compensation plan was only available to tenured employees, for the first time ever we are offering this compensation plan to new hires in upcoming Work at Home classes.
During training and ramp to proficiency (approximately 90 days), compensation will be hourly at Nineteen Dollars per hour, this is also the pay rate for ‘nonproductive’ times like coaching sessions and follow up training. You will be working an assigned training and production schedule that aligns with business needs. After 90 days you will be compensated per experience. $3K Sign On Bonus as long as you start by 9/30. $1K paid after 30 days, $1K paid after 60 days & $1K paid after 180 days.
You will explain device capabilities and other product offerings. You will engage with the customer to understand their technology and sell protection/tech support solutions.
You will be responsible for selling our Connected Home product and other offerings to customers on every call. You will engage with the customer to understand their technology and sell protection/tech support solutions. You will Serve, Solve and Sell!
Technical Support and Sales Representatives have a passion for selling services & solving problems!
Asurion offers an exciting new compensation plan called Pay Per Experience. Under this plan our team members are paid for every interaction they have with a customer versus a traditional hourly pay model.
Now Accepting applications from the following States: AL, AK, AZ, AR, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, MO, MT, NE, NM, NC, ND, OH, OK, SC, SD, TN, TX, UT, VT, VA, WV, WI, WY
ESSENTIAL FUNCTIONS
Troubleshoot technical issues for our customers personal devices; evaluate concerns and issues, identify and deploy solutions, and help customers with troubleshooting steps.
Learn details of protect home and other product offerings to sell to customers confidently and accurately.
Communicate company policies and procedures to customers.
Meet metrics for call measurements and sales goals; receive feedback/coaching/training from the management team including Trainers, Quality Analysts, etc.
Utilize call center technology to input, track, and report customer issues.
Navigate company software programs, use web-based search engines, and troubleshoot customer issues.
Escalate calls outside the scope to appropriate tier of customer service support.
Understand the latest bugs and solutions in newly released hardware and/or operating systems to provide exceptional, knowledgeable service.
Follows directives from Call Center Management (Coaches, Managers, etc.).
Ability to be highly motivated and self-sufficient.
Drive to improve performance and exceed goals to maximize earning potential.
(PPX) – $3,000 Sign on Bonus
Attention College Students! We have Technical Support Representative positions available that are the perfect fit for you!
Asurion can offer you a flexible schedule to accommodate your school classes and we offer tuition reimbursement*! NOW is the time to apply and start at Asurion. Once your training is completed, you can work around your class schedule!
This is the time to apply for Asurion!
As a Technical Support and Sales Representative, you will provide exceptional customer and technical support on the phone or via messages through our website, chat, and/or e-mail, in a prompt, courteous, and efficient manner. After assessing the customers concerns, you will then identify and arrange solutions.
Pay– Asurion offers an exciting new compensation plan called Pay Per Experience. Under this plan our team members are paid for every interaction they have with a customer versus a traditional hourly pay model.
The average pay rate is $21 – $31 per hour.
On the Pay Per Experience compensation model, our team members average approximately 15% more than their hourly pay peers with the potential for much more. An average Expert in this program earns over $21 an hour and the top 10% earn over $31 an hour! The better the experience you provide, the more you make.
Up until now this compensation plan was only available to tenured employees, for the first time ever we are offering this compensation plan to new hires in upcoming Work at Home classes.
During training (first 90 days) compensation will be hourly at Nineteen Dollars per hour, this is also the pay rate for ‘nonproductive’ times like coaching sessions and follow up training. You will be working an assigned training and production schedule that aligns with business needs. $3K Sign On Bonus as long as you start by 9/30. $1K paid after 30 days, $1K paid after 60 days & $1K paid after 180 days.
After training you will be able to schedule your work hours around your class schedule!
You will explain device capabilities and other product offerings. You will engage with the customer to understand their technology and sell protection/tech support solutions.
You will be responsible for selling our In-Home warranty service and other product offerings to customers on every call. You will engage with the customer to understand their technology and sell protection/tech support solutions. You will Serve, Solve and Sell!
Technical Support and Sales Representatives have a passion for selling services & solving problems!
Now Accepting applications from the following States: AL, AK, AZ, AR, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, MO, MT, NE, NM, NC, ND, OH, OK, SC, SD, TN, TX, UT, VT, VA, WV, WI, WY
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