AL, AK, AZ, AR, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, MO, MT, NE, NM, NC, ND, OH, OK, SC, SD, TN, TX, UT, VT, VA, WV, WI, WY. Sign-on bonus after 30- 60- 90 days.
Pay Starting at $16.00- $30 per hour.
Asurion helps people protect, connect and enjoy the latest tech – to make life a little easier. Every day our 19,500 experts help nearly 300 million people around the world solve the most common and uncommon tech issues. We’re just a call, tap, click or visit away for everything from getting a same-day replacement of your smartphone to helping you stream or connect with no buffering, bumps, or bewilderment. We think you should stay connected and get the most from the tech you love... no matter the type of tech or where you purchased it. Employee review here
Hourly rates start at $16.00 per hour plus sales incentives.
Work From Home Customer Care and Sales Representative has a passion for selling services and solving problems!
$3K Sign On Bonus as long as you start by 8/31. $1K paid after 30 days, $1K paid after 60 days & $1K paid after 180 days.
What we require:
High school diploma or GED
Flexibility to work all shifts as required (including evenings, weekends, or holidays)
6 months of previous customer service experience (Call center preferred)
6 months – 1 year of Sales experience
Technical aptitude to pass our readiness assessment
Willing to submit and pass a pre-employment background investigation and drug screen
Work from Home specific requirements:
A distraction-free workplace that is ergonomically set to meet the company’s standards
Must meet minimum internet speed requirements: 10 Mbps download speed / 5 Mbps upload speed
Must have a hard-wired internet connection (Wifi or Hotspots are not allowed)
What skills/interests will make you a great fit for our team:
Patience and exceptional listening skills
Ability to identify, understand and upsell new products and solutions based on customer needs
Dedication to troubleshooting problems and finding a resolution
Confidence in multitasking
“Challenge accepted” attitude.
Accepting candidates in these states: AL, AK, AZ, AR, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, MO, MT, NE, NM, NC, ND, OH, OK, SC, SD, TN, TX, UT, VT, VA, WV, WI, WY.
Hourly rates start at $17.00 per hour plus sales incentives.
What we require:
High school diploma or GED
Flexibility to work all shifts as required (including evenings, weekends, or holidays)
6 months of previous customer service experience (Call center preferred)
6 months – 1 year of Sales experience
Technical aptitude to pass our readiness assessment
Willing to submit and pass a pre-employment background investigation and drug screen
Work from Home specific requirements:
A distraction-free workplace that is ergonomically set to meet the company’s standards
Must meet minimum internet speed requirements: 10 Mbps download speed / 5 Mbps upload speed
Must have a hard-wired internet connection (Wifi or Hotspots are not allowed)
What skills/interests will make you a great fit for our team:
Patience and exceptional listening skills
Ability to identify, understand and upsell new products and solutions based on customer needs
Dedication to troubleshooting problems and finding a resolution
Confidence in multitasking
“Challenge accepted” attitude.
Pay starts at $19.00 per hour with up to $20 incentive per sale
What you will do
Engage customers through inbound calls
Assist customers with joining Asurion products through our subscription-based products
Sell personalized product solutions that meet customer needs
Connect customers with our services and products to help them get the most from their technology
Resolve customer issues by troubleshooting technical support
Expand your knowledge of Asurion’s products and culture
Deliver world-class customer service
Demonstrate Asurion’s Core Values in all interactions
Qualifications:
What you need to be successful
A passion for selling services & solving problems
A love for people and the devices that enrich their lives
One or more years of customer service/retail sales experience preferred
Reliable and flexible when it comes to dealing with difficult situations
The ability to quickly adapt in an ever-changing, fast-paced environment
Motivated to meet and exceed evolving key performance objectives
You are a good fit if you have
Six months experience with product service support or electronics troubleshooting
Knowledge of mobile devices and operating systems
Prior experience in a sales environment
High School diploma or equivalent preferred
Strong oral and written communication skills
Strong teamwork and collaboration skills
Basic knowledge of Microsoft Office
We take care of you
Competitive and incentive-based pay
Benefits including health, dental, and vision
Retirement Savings Plan
Paid time off
Tuition reimbursement program
Ongoing training to grow your skills
The average pay rate is $21 - $31 per hour.
You will explain device capabilities and other product offerings. You will engage with the customer to understand their technology and sell protection/tech support solutions.
ESSENTIAL FUNCTIONS
Troubleshoot technical issues for our customer's personal devices; evaluate concerns and issues, identify and deploy solutions, and help customers with troubleshooting steps.
Learn details of protecting home and other product offerings to sell to customers confidently and accurately.
Communicate company policies and procedures to customers.
Meet metrics for call measurements and sales goals; receive feedback/coaching/training from the management team including Trainers, Quality Analysts, etc.
Utilize call center technology to input, track, and report customer issues.
Navigate company software programs, use web-based search engines, and troubleshoot customer issues.
Escalate calls outside the scope to the appropriate tier of customer service support.
Understand the latest bugs and solutions in newly released hardware and/or operating systems to provide exceptional, knowledgeable service.
Follows directives from Call Center Management (Coaches, Managers, etc.).
Ability to be highly motivated and self-sufficient.
Drive to improve performance and exceed goals to maximize earning potential.
OTHER FUNCTIONS
Maintains excellent relations with all internal and external customers of Asurion.
Interacts and assists with others on the team and various support functions, including Quality, Tech Leads, Training, etc.
The ability to quickly adapt in an ever-changing, fast-paced environment
Other duties as assigned.
MINIMUM REQUIREMENTS
Skills/knowledge: Have a working knowledge (or the ability to learn) of multiple hardware platforms and operating systems, including Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment, and applications. Be able to handle multiple priorities, work in a fast environment, and manage time effectively. Be a strong communicator, with an emphasis on effective listening and empathizing with customers. Must be able to understand, identify, and sell new products and solutions based on customer needs. Must be able to pass a hiring assessment, covering soft skill scenario modeling, business decisions, and product knowledge. Must be self-disciplined and work without close supervision.
Experience/education:
6 months of sales experience required.
1-year of customer service experience (call center preferred).
Bilingual skills are a plus.
The pay for this position is $13.25 per hour ($14.25/hr for Bilingual speakers)
LOCATION: Work At Home
Hours: Tuesday through Saturday 7:00 am-7:00 pm
A Service Advisor is responsible for monitoring the repair experience for our customers by performing research and making processing decisions on a variety of open repair events. Asurion utilizes a diverse network of independent service providers to repair products for our customers. The Service Advisor will need to be able to work through a variety of issues with these service providers to ensure a high level of customer satisfaction.
This role will involve a high degree of negotiating with service providers regarding authorizations, part ordering; Eligible candidates must be able to determine a course of action to be taken based on a combination of financial, customer satisfaction, and compliance guidelines.
To succeed, you must be able to navigate multiple software programs, windows applications, and use web-based search engines.
You need active listening skills to understand the issue and troubleshoot resolutions using the tools, resources, and procedures for our client.
You must be self-motivated and have the ability to stay on task and take initiative.
You must be self-disciplined and be able to operate independently while managing time effectively according to established policies and procedures without close supervision.
You will be part of a larger team and must be engaged in various team meetings and individual coaching sessions.
You will need the ability to learn and demonstrate problem resolution techniques to promote and enhance customer experience and program loyalty.
You’ll also need to use appropriate grammar and tone to provide information to customers and service providers.
You will be expected to resolve service delays that have exceeded standard time frames.
Resolve customer escalations and complaints.
Locate and order parts on behalf of the Service Centers.
Evaluate product replacement options.
Identify and work with process owners to ensure that timelines are met and deliverables completed in a quality manner.
Other requirements:
High school diploma or GED
Strong verbal and written communication skills
Available to work Monday - Friday 10:00 AM - 7:00 PM
Able to attend each class of the 3-month training period (Monday-Friday 9:00 AM - 6:00 PM)
Pass a pre-employment background check and drug screen
1+ years of customer service experience
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