Accepting candidates in these states: AL, AK, AZ, AR, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, MO, MT, NE, NM, NC, ND, OH, OK, SC, SD, TN, TX, UT, VT, VA, WV, WI, WY
Technology transforms what we do every day, making our lives easier and more amazing. Our offices are located all over the globe—and with 19,000 employees, we can help customers everywhere stay connected.
With a proactive spirit and passion for what we do, we help our 300 million customers unlock the potential of technology—to help make their lives – Read employee reviews here
Accepting candidates in these states: AL, AK, AZ, AR, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, MO, MT, NE, NM, NC, ND, OH, OK, SC, SD, TN, TX, UT, VT, VA, WV, WI, WY
Average earners: $20 per hour and top 10% make $28.50
As a Customer Care and Sales Representative, you will maintain exceptional customer service while providing remote support for customers’ inquiries about lost or damaged devices and resolving customer issues. You will also be responsible for selling our Connected Home product and other offerings to customers on every call. You will engage with the customer to understand their technology and sell protection/tech support solutions.
On the Pay Per Experience compensation model, our team members average approximately 15% more than their hourly pay peers with the potential for much more. You will be working an assigned training and production schedule that aligns with business needs. An average Expert in this program earns over $20 an hour and the top 10% earn over $28.50 an hour! The better the experience you provide, the more you make.
Up until now, this compensation plan was only available to tenured employees, for the first time ever we are offering this compensation plan to new hires in upcoming Work at Home classes.
Accepting candidates in these states: AL, AK, AZ, AR, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, MO, MT, NE, NM, NC, ND, OH, OK, SC, SD, TN, TX, UT, VT, VA, WV, WI, WY
As a Work From Home Customer Care and Sales Representative, you will maintain exceptional customer service while providing remote support for customers’ inquiries about lost or damaged devices and resolving customer issues. You will also be responsible for selling our Connected Home product and other offerings to customers on every call. You will engage with the customer to understand their technology and sell protection/tech support solutions.
You will Serve, Solve and Sell!
Work From Home Customer Care and Sales Representative has a passion for selling services and solving problems!
Hourly rates start at $16.00 per hour plus sales incentives.
$3K Sign On Bonus as long as you start by 8/31. $1K paid after 30 days, $1K paid after 60 days & $1K paid after 180 days.
We don’t just redefine – we reinvent.
For more than 20 years, we have led the global tech solutions industry. We are leaders in creating innovative technology solutions that help keep consumers connected and we are committed to providing exceptional customer service to our partners - 300 million customers or 120 respected companies whose products you know and love.
The only thing we’re more passionate about is our people.
At Asurion, we value team success and create a rewarding and collaborative work environment where each employee can maximize their talents and contributions. We provide a fun and casual work environment and comprehensive benefits package that includes medical, dental & vision health coverage, vacation time, holiday pay, 401k plan.
What we require:
High school diploma or GED
Flexibility to work all shifts as required (including evenings, weekends, or holidays)
6 months of previous customer service experience (Call center preferred)
6 months – 1 year of Sales experience
Technical aptitude to pass our readiness assessment
Willing to submit and pass a pre-employment background investigation and drug screen
Work from Home specific requirements:
A distraction-free workplace that is ergonomically set to meet the company’s standards
Must meet minimum internet speed requirements: 10 Mbps download speed / 5 Mbps upload speed
Must have a hard-wired internet connection (Wifi or Hotspots are not allowed)
What skills/interests will make you a great fit for our team:
Patience and exceptional listening skills
Ability to identify, understand and upsell new products and solutions based on customer needs
Dedication to troubleshooting problems and finding a resolution
Confidence in multitasking
“Challenge accepted” attitude
Accepting candidates in these states: AL, AK, AZ, AR, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, MO, MT, NE, NM, NC, ND, OH, OK, SC, SD, TN, TX, UT, VT, VA, WV, WI, WY
As a Customer Care and Sales Representative, you will maintain exceptional customer service while providing remote support for customers’ inquiries about lost or damaged devices and resolving customer issues. You will also be responsible for selling our Connected Home product and other offerings to customers on every call. You will engage with the customer to understand their technology and sell protection/tech support solutions.
You will Serve, Solve and Sell!
Customer Care and Sales Representatives have a passion for selling services and solving problems!
On the Pay Per Experience compensation model, our team members average approximately 15% more than their hourly pay peers with the potential for much more. You will be working on an assigned training and production schedule that aligns with business needs. An average Expert in this program earns over $20 an hour and the top 10% earn over $28.50 an hour! The better the experience you provide, the more you make.
Up until now, this compensation plan was only available to tenured employees, for the first time ever we are offering this compensation plan to new hires in upcoming Work at Home classes.
During training and ramp to proficiency (approximately 90 days), compensation will be hourly at Seventeen Dollars per hour, this is also the pay rate for ‘nonproductive’ times like coaching sessions and follow-up training. After 90 days you will be compensated per experience. $3K Sign On Bonus as long as you start by 8/31. $1K paid after 30 days, $1K paid after 60 days & $1K paid after 180 days.
Accepting candidates in these states: AL, AK, AZ, AR, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, MO, MT, NE, NM, NC, ND, OH, OK, SC, SD, TN, TX, UT, VT, VA, WV, WI, WY
s a Bilingual Customer Care and Sales Representative, you will maintain exceptional customer service while providing remote support for customers’ inquiries about lost or damaged devices and resolving customer issues. You will also be responsible for selling our Connected Home product and other offerings to customers on every call. You will engage with the customer to understand their technology and sell protection/tech support solutions.
You will Serve, Solve and Sell!
Bilingual Customer Care and Sales Representatives have a passion for selling services and solving problems!
On the Pay Per Experience compensation model, our team members average approximately 15% more than their hourly pay peers with the potential for much more. You will be working on an assigned training and production schedule that aligns with business needs. An average Expert in this program earns over $20 an hour and the top 10% earn over $28.50 an hour! The better the experience you provide, the more you make.
Up until now, this compensation plan was only available to tenured employees, for the first time ever we are offering this compensation plan to new hires in upcoming Work at Home classes.
Accepting candidates in these states: AL, AK, AZ, AR, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, MO, MT, NE, NM, NC, ND, OH, OK, SC, SD, TN, TX, UT, VT, VA, WV, WI, WY
As a Customer Care and Sales Representative, you will maintain exceptional customer service while providing remote support for customers’ inquiries about lost or damaged devices and resolving customer issues. You will also be responsible for selling our Connected Home product and other offerings to customers on every call. You will engage with the customer to understand their technology and sell protection/tech support solutions.
You will Serve, Solve and Sell!
Customer Care and Sales Representatives have a passion for selling services and solving problems.
On the Pay Per Experience compensation model, our team members average approximately 15% more than their hourly pay peers with the potential for much more. You will be working on an assigned training and production schedule that aligns with business needs.
An average Expert in this program earns over $20 an hour and the top 10% earn over $28.50 an hour! The better the experience you provide, the more you make.
Up until now, this compensation plan was only available to tenured employees, for the first time ever we are offering this compensation plan to new hires in upcoming Work at Home classes.
Now Accepting applications from the following states: AL, AK, AZ, AR, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, MO, MT, NE, NM, NC, ND, OH, OK, SC, SD, TN, TX, UT, VT, VA, WV, WI, WY.
PAY: $14.25/hr for English/French fluent speakers ($13.25 for English only speakers)
LOCATION: Work At Home
Hours: Tuesday through Saturday 7:00 am-7:00 pm
A Service Advisor is responsible for monitoring the repair experience for our customers by performing research and making processing decisions on a variety of open repair events. Asurion utilizes a diverse network of independent service providers to repair products for our customers. The Service Advisor will need to be able to work through a variety of issues with these service providers to ensure a high level of customer satisfaction. This role will involve a high degree of negotiating with service providers regarding authorizations, part ordering, and procurement, as well as other compliance over-site tasks. Eligible candidates must be able to determine a course of action to be taken based on a combination of financial, customer satisfaction, and compliance guidelines.
To succeed, you must be able to navigate multiple software programs, windows applications, and use web-based search engines.
You need active listening skills to understand the issue and troubleshoot resolutions using the tools, resources, and procedures for our client.
You must be self-motivated and have the ability to stay on task and take initiative.
You must be self-disciplined and be able to operate independently while managing time effectively according to established policies and procedures without close supervision.
You will be part of a larger team and must be engaged in various team meetings and individual coaching sessions.
You will need the ability to learn and demonstrate problem resolution techniques to promote and enhance customer experience and program loyalty.
You’ll also need to use appropriate grammar and tone to provide information to customers and service providers.
You will be expected to resolve service delays that have exceeded standard time frames.
Resolve customer escalations and complaints.
Locate and order parts on behalf of the Service Centers.
Evaluate product replacement options.
Identify and work with process owners to ensure that timelines are met and deliverables completed in a quality manner.
Other requirements:
High school diploma or GED
Strong verbal and written communication skills
Available to work Monday - Friday 10:00 AM - 7:00 PM
Able to attend each class of the 3-month training period (Monday-Friday 9:00 AM - 6:00 PM)
Pass a pre-employment background check and drug screen
1+ years of customer service experience.
Now Accepting applications from the following states: AL, AK, AZ, AR, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, MO, MT, NE, NM, NC, ND, OH, OK, SC, SD, TN, TX, UT, VT, VA, WV, WI, WY
The pay for this position is $13.25 per hour ($14.25/hr for Bilingual speakers)
Hours: Tuesday through Saturday 7:00 am-7:00 pm
A Service Advisor is responsible for monitoring the repair experience for our customers by performing research and making processing decisions on a variety of open repair events. Asurion utilizes a diverse network of independent service providers to repair products for our customers. The Service Advisor will need to be able to work through a variety of issues with these service providers to ensure a high level of customer satisfaction. This role will involve a high degree of negotiating with service providers regarding authorizations, part ordering, and procurement, as well as other compliance over-site tasks. Eligible candidates must be able to determine a course of action to be taken based on a combination of financial, customer satisfaction, and compliance guidelines.
To succeed, you must be able to navigate multiple software programs, windows applications, and use web-based search engines.
You need active listening skills to understand the issue and troubleshoot resolutions using the tools, resources, and procedures for our client.
You must be self-motivated and have the ability to stay on task and take initiative.
You must be self-disciplined and be able to operate independently while managing time effectively according to established policies and procedures without close supervision.
You will be part of a larger team and must be engaged in various team meetings and individual coaching sessions.
You will need the ability to learn and demonstrate problem resolution techniques to promote and enhance customer experience and program loyalty.
You’ll also need to use appropriate grammar and tone to provide information to customers and service providers.
You will be expected to resolve service delays that have exceeded standard time frames.
Resolve customer escalations and complaints.
Locate and order parts on behalf of the Service Centers.
Evaluate product replacement options.
Identify and work with process owners to ensure that timelines are met and deliverables completed in a quality manner.
Other requirements:
High school diploma or GED
Strong verbal and written communication skills
Available to work Monday - Friday 10:00 AM - 7:00 PM
Able to attend each class of the 3-month training period (Monday-Friday 9:00 AM - 6:00 PM)
Pass a pre-employment background check and drug screen
1+ years of customer service experience.
Remote Hourly- $3000 Sign-on Bonus
Accepting candidates in these states: AL, AK, AZ, AR, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, MO, MT, NE, NM, NC, ND, OH, OK, SC, SD, TN, TX, UT, VT, VA, WV, WI, WY
As a Work From Home Customer Care and Sales Representative, you will maintain exceptional customer service while providing remote support for customers’ inquiries about lost or damaged devices and resolving customer issues. You will also be responsible for selling our Connected Home product and other offerings to customers on every call. You will engage with the customer to understand their technology and sell protection/tech support solutions.
You will Serve, Solve and Sell!
Work From Home Customer Care and Sales Representative has a passion for selling services and solving problems!
For more than 20 years, we have led the global tech solutions industry. We are leaders in creating innovative technology solutions that help keep consumers connected and we are committed to providing exceptional customer service to our partners - 300 million customers or 120 respected companies whose products you know and love.
The only thing we’re more passionate about is our people.
At Asurion, we value team success and create a rewarding and collaborative work environment where each employee can maximize their talents and contributions. We provide a fun and casual work environment and comprehensive benefits package that includes medical, dental & vision health coverage, vacation time, holiday pay, 401k plan.
What we require:
High school diploma or GED
Flexibility to work all shifts as required (including evenings, weekends, or holidays)
6 months of previous customer service experience (Call center preferred)
6 months – 1 year of Sales experience
Technical aptitude to pass our readiness assessment
Willing to submit and pass a pre-employment background investigation and drug screen
Work from Home specific requirements:
A distraction-free workplace that is ergonomically set to meet the company’s standards
Must meet minimum internet speed requirements: 10 Mbps download speed / 5 Mbps upload speed
Must have a hard-wired internet connection (Wifi or Hotspots are not allowed)
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