US Virtual, Houston, York (Willow Springs), Bothell, New York, Lewisville, St. Petersburg, Scottsdale, Santa Ana, Miami, Atlanta, Texas, South Carolina, Ohio, Kentucky, Pennsylvania, Indiana, North Carolina,
Assurant is the company that protects and secures the places people live and the things they buy. We’re a Fortune 500 company with approximately 16,000 employees in 21 countries across North America, Latin America, Europe, and Asia-Pacific. We help keep life running smoothly for more than 300 million people around the world. Protecting 38 million mobile devices. 40 million motor vehicles. 80 million appliances. 36 million mortgages. And that's just the beginning. Read employee reviews here
This is a Remote position; however, the candidate must reside in Cincinnati Ohio, or the surrounding metro area.
Field Property Adjusters are the face of Assurant Specialty Property to the insured to make sure they are compensated correctly according to their policy when they experience damage or loss. If you are focused on customer service, enjoy helping people, and can make decisions in the best interests of the insured and the company, this may be the job for you.
An Adjuster’s license will be required. If needed, Assurant will assist you in obtaining the license within a specified time frame and cover any related expenses.
The ideal candidate will have:
Strong organizational abilities and empathetic interpersonal skills i.e., with internal and external working relationships while collaborating with internal support teams and management as appropriate
Be responsible for ongoing communication and for providing status updates to the insured and others associated with the claim activity
Conduct inspections, provide analysis/reporting information, write estimates, and determine policy
Relentless drive to provide exceptional customer service
Excellent communication ad listening skills
Strong attention to detail and problem-solving skills
Ability to adapt to change and work well a fast-paced environment and in extreme weather conditions
Trainer & Quality Improvement Specialist
Assurant has an exciting opportunity for a Trainer & QA Specialist for our Business Development team. This person coordinates training activities and develops, presents, and evaluates training programs to improve operations. This is an instrumental and fast paced role for someone to work in an insurance call center sales environment with a team of 40+ agents.
This is a remote position for a candidate in South Florida, as you may need to meet in the Miami office from time to time.
Key Responsibilities:
Coordinate training activities in the assigned operating department. Train all new employees on product, sales procedures, and systems. 20%
Conduct research and provide recommendations concerning training needs. Prepare and present training sessions to staff and supervisors. 20%
Assist in the creation and interpretation of quality-related training. 20%
Provide monitoring, evaluation, and individualized feedback to improve department operations, promoting consistency of and adherence to departmental operating procedures. 10%
Assist in the identification and resolution of quality assurance issues. 10%
Prepare advanced technical training programs and materials, consistent with training needs and training project development plans. 10%
Oversee the department employee recognition programs and other skill-building/performance improvement activities. 10%
Basic Qualifications:
Bachelor’s degree in Business Administration, Education, or related field, or equivalent work experience.
2 years experience in training matters, quality assurance, and/or insurance business techniques.
Preferred Qualifications:
Previous experience in a call center type environment
Understanding or knowledge of property & casualty insurance processes (actuarial, financial, reporting, claims, etc.)
Key Responsibilities:
Responding to incoming customer inquiries in a high-volume inbound call center environment via telephone or in writing. This position will receive 70 to 100 calls per day.
Supporting processing functions such as issuing insurance policies, certificates, endorsements, and cancellations for clients, customers, and agents.
Identifying, analyzing, and resolving customer and client processing problems or errors that include department premium discrepancies and system problems.
Communicating with external clients as well as internal departments.
This is a full-time position. Hours of operation are Monday through Saturday from 8:00am to 8:00 pm ET. The Insurance Specialist will be working Monday through Friday from 11:00am to 8:00 pm ET on Saturdays as needed.
Basic Qualifications:
Property and Casualty knowledge and/or agency experience.
Property and Casualty Insurance License.
1-year of customer service experience in a high call volume environment.
High School Diploma or GED.
Other Requirements:
Working knowledge of Windows-based programs and basic data entry skills.
Ability to handle multiple tasks and prioritize.
Excellent verbal and written communication skills.
Strong time management skills.
Ability to adapt easily as procedure/client needs change.
Good mathematical skills.
Preferred Qualifications:
Call center experience.
Bilingual (English/Spanish) candidates must be able to speak, read and write effectively in both languages. Note: This is a remote position.
Georgia, Texas, South Carolina, Ohio, Kentucky, Pennsylvania, Indiana,North Carolina
This position is a remote position. The work hours for this position can run anywhere from 8:00 am – 10:00 pm EST Monday through Friday and 8:00 am – 8:00 pm EST on Saturday.
When you walk through our door, you’re not just starting a job. You’re starting a career at a company that cares about you. Our offices are a community of people passionate about engaging and helping people across the country. With competitive pay and benefits that start on your first day, Assurant’s a company ready to invest in you. But don’t take our word for it. Our benefits speak for themselves. Here’s just a peek at what we offer:
Generous paid-time-off package with 23 total days, including holidays, within your first year
Undergraduate tuition reimbursement programs
Various work schedules and potential to work from home
Stock purchasing options along with a 401k and additional financial resources
Potential to share in the company’s success through a performance bonus
Health, dental and personal wellness plans
And more …
At Assurant, you’ll find a team eager to help you grow your career and find meaning in your work. Are you ready to join?
What is a Customer Care Specialist at Assurant?
The Customer Care Specialist is a key position within Assurant because you’re the voice of our organization and clients. You’re highly valued as our customer’s primary point of contact, and you care about helping others. The customer experience is at the forefront of all you do, exceeding expectations at every turn. You’re a listener, problem solver, and believe in quality. You enjoy being on the phone, and customers hear your smile as you patiently help them find a resolution.
Why You Should Consider This Role
You love helping and connecting with people.
You’re a problem solver who likes to think on your feet and enjoys a challenge.
You thrive in a fast-paced, changing environment.
You believe the details are important and actively listen for them.
You go above and beyond because you want to, not because you have to
Acting as the customer’s primary point of contact, you will:
Receive inbound calls from customers who want to open a claim
Listen, solve problems, answer questions and work with them to find a resolution
Use your expertise to proactively make recommendations that will help customers avoid future issues
Now offering $500 in additional bonuses! Paid out in 2 installments:
What you will enjoy:
The variety of work - every day and every customer’s situation is unique
Being part of a high performing, collaborative and supportive team
Competitive compensation and paid time off
Medical benefits begin on your first day
Career advancement opportunities
The ideal candidate will have:
Relentless drive to provide exceptional customer service
Excellent communication and listening skills
Strong attention to detail and problem-solving skills
Ability to adapt to change and work well in a fast-paced environment
Ability to multi-task using technology while handling calls
Minimum high school diploma or GED
We are hiring for both Day Shift & Night Shift:
Day Shift ranges between the hours of 7am – 10pm EST
Night Shifts range between the hours of 9pm – 8am EST
Hours of operation are 24 hours, 7 days a week, 365 days per year including holidays
This job is 40 hours a week and shifts are usually (not always) 5 consecutive days on with 2 consecutive dates off for 8-hour shifts but shifts can change to meet business needs so it is important that you have open overall availability
We do pay shift differentials for the night and weekend schedules worked
When you start, we train you:
It’s a combination of virtual “classroom” & “on the job” training that is typically 6 weeks long but the duration can vary
Classroom training hours are typically Monday through Friday from 8 am – 5 pm EST with a lunch break
Upon completion of classroom training you will receive your regular shift & start working those hours
You will work remotely temporarily due to COVID 19:
Normally, this is an on-site position and Customer Care Professionals will return to working at our Miami, FL office in the future.
This role is for a candidate in the Miami, FL area. We are working remotely at the moment but will eventually go back into the office.
Key Responsibilities:
Escalations & Research
Responsible for executive escalations and incident management program by investigating, troubleshooting, and resolving written customer concerns across multiple channels
Manage multiple issues/cases at one time simultaneously based on workload
Interact with customers related to written escalated concerns in public and/or social media platforms
Analyze and take action on the best possible outcome based on potential risk for an amicable resolution
May identify opportunities for a process improvement for the betterment of the overall customer experience and/or Assurant Operations from a cost-saving perspective
Identify what is most important, simplify the problem to identify the key question being asked, develop appropriate analysis, and deliver easily understood actionable analysis
Required to log and track each issue in multiple tracking systems for the purpose of generating reports
Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner with ongoing status and/or solution
Responsible for drafting written correspondence and reviewing with leadership before responding to escalations by assigned due date
ACA (Accredited Claims Adjuster’s license) License must be acquired and maintained to be part of this team
Basic Qualifications:
Associate’s Degree in Business, Marketing, or equivalent experience
2 + years in experience in business analysis, research, or related fields
2 + years in experience in business writing.
2 + years in experience Consumer Relations and/or Team Lead experience in Operations with customer escalation experience
Preferred Qualifications:
Bilingual (Spanish/English)
Understanding of client contracts, operations, company products & services
The ideal candidates will thrive in fast-paced environments, love problem solving, and possess a passion for providing excellent customer service. This role will remain 100% remote and can be performed in the comfort of your own home.
Bring your unique talents to our Fortune 500 company and help us administrate peace of mind and protection around mechanical and electrical breakdowns.
Work schedule requires flexibility to work any hours between 6:00 am and 9:00 pm CST Monday through Saturday.
Why You Should Consider This Role:
You love helping and connecting with people
You’re a problem solver who likes to think on their feet and enjoy challenges
You thrive in a fast-paced and changing environment
You enjoy being on the phone and mitigating risk
The variety of work - every day and every customer’s situation is unique
Being a part of a high performing, collaborative and supportive team
The opportunity to demonstrate your exceptional problem-solving abilities
What we offer:
Medical benefits begin on your first day of employment
Competitive compensation
401K with a dollar for dollar match up to 6% of earnings
10% stock purchase discount
14 days of accrued paid time off, 2 flex days and paid holidays
Company paid short term disability, long term disability and life insurance
Tuition reimbursement
Career advancement opportunities
And more!
Responsibilities:
Respond to and resolve issues encountered by clients and customers in a timely and positive manner. This involves mostly inbound calls; however, may also include outbound calls, email, fax and chat.
Ensure that all customer requests are responded to in a timely manner and meaningful solutions and implemented.
Maintain an in-depth understanding of our products, clients, systems and applications
Ensure compliance with internal/external audits and contractual obligations.
Adjust and document all claims while ensuring compliance with all Department of Insurance Regulations
This is a fully remote position.
Key Responsibilities:
Escalations & Research
Responsible for executive escalations and incident management program by investigating, troubleshooting, and resolving written customer concerns across multiple channels
Manage multiple issues/cases at one time simultaneously based on workload
Interact with customers related to written escalated concerns in public and/or social media platforms
Analyze and take action on the best possible outcome based on potential risk for an amicable resolution
May identify opportunities for a process improvement for the betterment of the overall customer experience and/or Assurant Operations from a cost-saving perspective
Identify what is most important, simplify the problem to identify the key question being asked, develop appropriate analysis, and deliver easily understood actionable analysis
Required to log and track each issue in multiple tracking systems for the purpose of generating reports
Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner with ongoing status and/or solution
Responsible for drafting written correspondence and reviewing with leadership before responding to escalations by assigned due date
ACA (Accredited Claims Adjuster’s license) License must be acquired and maintained to be part of this team
Basic Qualifications:
Associate’s Degree in Business, Marketing, or equivalent experience
2 + years in experience in business analysis, research, or related fields
2 + years in experience in business writing.
2 + years in experience Consumer Relations and/or Team Lead experience in Operations with customer escalation experience
Preferred Qualifications:
Bilingual (Spanish/English)
Understanding of client contracts, operations, company products & services
This is a remote position for a candidate in South Florida, as you may need to meet in the Miami office from time to time.
Key Responsibilities:
Coordinate training activities in the assigned operating department. Train all new employees on product, sales procedures, and systems. 20%
Conduct research and provide recommendations concerning training needs. Prepare and present training sessions to staff and supervisors. 20%
Assist in the creation and interpretation of quality-related training. 20%
Provide monitoring, evaluation, and individualized feedback to improve department operations, promoting consistency of and adherence to departmental operating procedures. 10%
Assist in the identification and resolution of quality assurance issues. 10%
Prepare advanced technical training programs and materials, consistent with training needs and training project development plans. 10%
Oversee the department employee recognition programs and other skill-building/performance improvement activities. 10%
Basic Qualifications:
Bachelor’s degree in Business Administration, Education, or related field, or equivalent work experience.
2 years experience in training matters, quality assurance, and/or insurance business techniques.
Preferred Qualifications:
Previous experience in a call center type environment
Understanding or knowledge of property & casualty insurance processes (actuarial, financial, reporting, claims, etc.)
Comentários