Hiring in the following locations: Atlanta, Miami, and Scottsdale Albany, OR Hartford, CT, New York, Virginia, Louisiana, Detroit, Michigan, Jacksonville FL.
At Assurant, our core values - integrity, change, urgency, and excellence - guide us as we work together to support our commitments to our clients, their customers, and to each other. In collaboration with leading retailers, wireless carriers, utilities, and financial institutions worldwide, we underwrite, market, and administer extended service or service contract programs for consumers and small businesses. Read employee reviews here
This position does require direct interaction with customers, clients, and automotive facilities so you will need to have a strong organization. The ideal candidates will thrive in fast-paced environments, love problem solving, and possess a passion for providing excellent customer service.
This role will remain 100% remote and can be performed in the comfort of your own home.
Bring your unique talents to our Fortune 500 company and help us administrate peace of mind and protection around mechanical and electrical breakdowns.
Work schedule requires flexibility to work any hours between 6:00 am and 9:00 pm CST Monday through Saturday.
Why You Should Consider This Role:
You love helping and connecting with people
You’re a problem solver who likes to think on their feet and enjoy challenges
You thrive in a fast-paced and changing environment
You enjoy being on the phone and mitigating risk
The variety of work - every day and every customer’s situation is unique
Being a part of a high performing, collaborative and supportive team
The opportunity to demonstrate your exceptional problem-solving abilities
What we offer:
Medical benefits begin on your first day of employment
Competitive compensation
401K with a dollar for dollar match up to 6% of earnings
10% stock purchase discount
14 days of accrued paid time off, 2 flex days, and paid holidays
Company-paid short term disability, long term disability, and life insurance
Tuition reimbursement
Career advancement opportunities
And more!
Responsibilities:
Respond to and resolve issues encountered by clients and customers in a timely and positive manner. This involves mostly inbound calls; however, may also include outbound calls, email, fax, and chat.
Ensure that all customer requests are responded to in a timely manner and meaningful solutions and implemented.
Maintain an in-depth understanding of our products, clients, systems, and applications
Ensure compliance with internal/external audits and contractual obligations.
Adjust and document all claims while ensuring compliance with all Department of Insurance Regulations
Process claims with accuracy to confirm coverage by reviewing all available tools including contract and web-based applications to resolve complex issues and refer any issues as necessary to senior-level adjusters or supervisor
Adjudicate claims with accuracy by working directly with the repair facility, inspection, parts vendors, and multiple other resources to ensure proper claims adjudication within departmental standards
Document reasons for denial or authorization of claim in accordance with policy conditions and quote the policy language to the correct parties in a timely manner and within the authority level
If bilingual, the ability to speak, read and write the Spanish language fluently.
Participate in training programs and quality assessment standards for effectiveness in supporting departmental goals and objectives
Actively participates in the development of personal performance management plans
Other duties as assigned.
Atlanta, Miami, and Scottsdale
As a Property Adjuster, you will review property damage claim information from the Outside Adjuster, complete the investigation, and resolve the claim. This requires strong organizational abilities and empathetic interpersonal skills. You will also be responsible for ongoing communication and for providing status updates to the insured and others associated with the claim activity. Successful candidates will be computer literate and comfortable working in a paperless environment. The Property Claims Adjuster will enjoy working with customers, be effective at listening and communicating, and have confidence in resolving issues and negotiating fair settlements. Assurant values a diverse workforce where employees are treated with respect are encouraged to contribute and have the opportunity for career growth.
This position is work from home temporarily due to Covid.
The job, will require you to work in our Atlanta, Miami and Scottsdale Office 2 days out of the week at some time in the future
Basic Qualifications Required - Experience, Skills, and Knowledge:
High school diploma or GED
Three years of claims adjusting experience preferred
Demonstrated proficiency with Microsoft Office and the ability to navigate and enter data on multiple screens
Preferred Experience, Skills, and Knowledge:
Associate/Bachelor’s degree or equivalent work experience
5yrs or more of claims adjusting experience
Excellent verbal and written communications skills and ability to draft business-level communications when responding to customers
Proven ability to work independently with minimal supervision to manage schedules and meet deadlines
Ability to type a minimum of 40 wpm
Strong listening, problem-solving, and negotiating skills
Strong analytical skills
Proven organizational and multi-tasking ability with an ability to adapt quickly in a fast-paced work environment
Detail-oriented with a commitment to excellence.
Customer Contact Operations Representative
This role is responsible for handling inbound calls and off-phone work items related to Vehicle Protection Products such as, but not limited to, mechanical and electrical breakdown repair contracts (commonly referred to by dealerships as "extended warranties"), vehicle maintenance contracts, RV part extended service contracts.
This is a remote position.
The Details
The agent is responsible for addressing questions from customers on how the agreement works including explaining claim procedures, coverage details, claim details, relaying denied claim determinations, etc.
The agent must learn to navigate multiple systems, learn and adhere to departmental scripts and processes, adhere to quality assurance metrics, average handle time (AHT), and call volume metrics, properly convey the contract details/language to the customer and relay claim details and determinations to customers.
The agent must also address inbound and outbound calls with repair facilities/service providers related to claim payment delays and processing.
The agent is also responsible for several off-phone items including, but not limited to, claim audits and processing claim payments, working inbound and outbound emails and faxes, working payment requests coming into queues. The agent may be responsible for handling payment plan updates and manual payment requests.
If bilingual, the ability to speak, read and write the Spanish language fluently.
Note: This position does not involve cold calling/outbound calls related to solicitations, contract upgrades, or sales of any kind
***Hiring for January 2022***
The role of a Customer Care Professional is a key position within Assurant because you are the voice of our organization and clients. You are highly valued as our customer’s primary point of contact, and Assurant is very much invested in your success in this role. Providing excellent customer service is a top priority for us!
Now offering $500 in additional bonuses! Paid out in 2 installments:
$250 paid out at the completion of on-the-job training
$250 paid out upon 6 month work anniversary
Acting as the customer’s primary point of contact, you will:
Receive inbound calls from customers who want to open a claim
Listen, solve problems, answer questions and work with them to find a resolution
Use your expertise to proactively make recommendations that will help customers avoid future issues
What you will enjoy:
The variety of work - every day and every customer’s situation is unique
Being part of a high performing, collaborative and supportive team
Competitive compensation and paid time off
Medical benefits begin on your first day
Career advancement opportunities
The ideal candidate will have:
Relentless drive to provide exceptional customer service
Excellent communication and listening skills
Strong attention to detail and problem-solving skills
Ability to adapt to change and work well in a fast-paced environment
Ability to multi-task using technology while handling calls
Minimum high school diploma or GED
Hartford, CT
Field Claims Adjusters are the face of Assurant Specialty Property to the insured to make sure they are compensated correctly according to their policy when they experience damage or loss. If you are focused on customer service, enjoy helping people, and can make decisions in the best interests of the insured and the company, this may be the job for you.
Primary Responsibilities:
Investigate, adjust, and settle claims up to a specified amount for multiple product lines.
Meet with the insured to inspect losses and explain coverage.
Communicate with mortgage representatives, property managers, or other third-party administrators to obtain access and inspect vacant properties.
Collect policy and claim data and information including interviewing persons associated with the case and obtaining recorded statements.
Document damage/losses and prepare written cost estimates.
Document claim transactions and prepare and forward internal reports as needed.
Complete residential or mobile home claim settlement by reaching agreements with insured, claimants, and their representatives up to specified authority.
Maybe given the more challenging and complex claim activity.
May periodically train new employees and serve as a resource to others in the resolution of complex problems and issues.
Build and maintain effective internal and external working relationships. Collaborate with internal support teams and management as appropriate.
Effectively collaborate with various departments and levels in the organization.
Maintain industry knowledge and operational skills and attend workshops, seminars, and other training sessions as appropriate.
Handle other duties and projects as requested based on business needs.
Basic Qualifications Required - Experience, Skills, and Knowledge:
High school diploma or GED
Minimum of one-yearto adjust of face-to-face customer service experience
Minimum of two years property claims adjusting experience
Other Requirements:
Demonstrated proficiency with Microsoft Office and the ability to navigate and enter data on multiple screens
field Claims Adjusters are equipped and expected to complete inspection assignments while at the customer’s property and will utilize technology that provides access to all applications needed to conclude claims on-site, including the coverage analysis, completing the estimate of damage, and initiating payment, including EFT were applicable.
As needed, performs in the role of an Inside Adjuster. Responsible for conducting the desk investigation, evaluation, and disposition of coverage and damage issues while managing an Independent Adjuster for the physical inspection.
Special Considerations: Physical demands of the job include working in extreme weather conditions and the ability to stand, walk, climb, balance, stoop, kneel, crouch, and crawl when necessary. A Field Claims Adjuster’s territory can include a variety of neighborhoods, some of which may be in less than desirable areas, with properties of varying degrees of disrepair.
An Adjuster’s license will be required. If needed, Assurant will assist you in obtaining the license within a specified time frame and cover any related expenses.
The ideal candidate will have:
Strong organizational abilities and empathetic interpersonal skills i.e., with internal and external working relationships while collaborating with internal support teams and management as appropriate
Be responsible for ongoing communication and for providing status updates to the insured and others associated with the claim activity
Conduct inspections, provide analysis/reporting information, write estimates, and determine policy
Relentless drive to provide exceptional customer service
Excellent communication ad listening skills
Strong attention to detail and problem-solving skills
Ability to adapt to change and work well a fast-paced environment and in extreme weather conditions
field Claims Adjusters are equipped and expected to complete inspection assignments while at the customer’s property and will utilize technology that provides access to all applications needed to conclude claims on-site, including the coverage analysis, completing the estimate of damage, and initiating payment, including EFT were applicable.
As needed, performs in the role of an Inside Adjuster. Responsible for conducting the desk investigation, evaluation, and disposition of coverage and damage issues while managing an Independent Adjuster for the physical inspection.
Special Considerations: Physical demands of the job include working in extreme weather conditions and the ability to stand, walk, climb, balance, stoop, kneel, crouch, and crawl when necessary. A Field Claims Adjuster’s territory can include a variety of neighborhoods, some of which may be in less than desirable areas, with properties of varying degrees of disrepair.
An Adjuster’s license will be required. If needed, Assurant will assist you in obtaining the license within a specified time frame and cover any related expenses.
The ideal candidate will have:
Strong organizational abilities and empathetic interpersonal skills i.e., with internal and external working relationships while collaborating with internal support teams and management as appropriate
Be responsible for ongoing communication and for providing status updates to the insured and others associated with the claim activity
Conduct inspections, provide analysis/reporting information, write estimates, and determine policy
Relentless drive to provide exceptional customer service
Excellent communication ad listening skills
Strong attention to detail and problem-solving skills
Ability to adapt to change and work well in a fast-paced environment and in extreme weather conditions
Assurant is seeking a Field Claims Adjuster for New York City Metro. This is a remote position but the candidate must reside in the area.
Field Claims Adjusters are the face of Assurant Specialty Property to the insured to make sure they are compensated correctly according to their policy when they experience damage or loss. If you are focused on customer service, enjoy helping people, and can make decisions in the best interests of the insured and the company, this may be the job for you.
The ideal candidate will have:
Strong organizational abilities and empathetic interpersonal skills i.e., with internal and external working relationships while collaborating with internal support teams and management as appropriate
Be responsible for ongoing communication and for providing status updates to the insured and others associated with the claim activity
Conduct inspections, provide analysis/reporting information, write estimates, and determine policy
Relentless drive to provide exceptional customer service
Excellent communication ad listening skills
Strong attention to detail and problem-solving skills
Ability to adapt to change and work well a fast-paced environment and in extreme weather conditions
What you will enjoy:
Interacting with customers. Listening and communicating to resolve issues and negotiating fair settlements.
Our Benefits include:
CHOICE of a company vehicle OR mileage reimbursement on personal vehicle
401(k) and profit-sharing plans
Health Benefits coverage from Day 1
Employee Stock Purchase Plan at a discounted rate
Catastrophe bonuses pay opportunities are available.
Paid vacation, holidays, and leave programs
Employee Assistance Program
Flexible spending accounts
Tuition reimbursement
Volunteer opportunities
Career growth opportunities
Assurant is seeking a Field Claims Adjuster for the Virginia area
** $2500 Sign-on Bonus
This is a remote position, however, the candidate must be in the Richmond area. Field Claims Adjusters are the face of Assurant Specialty Property to the insured to make sure they are compensated correctly according to their policy when they experience damage or loss. If you are focused on customer service, enjoy helping people, and can make decisions in the best interests of the insured and the company, this may be the job for you.
Field Claims Adjusters are the face of Assurant Specialty Property to the insured to make sure they are compensated correctly according to their policy when they experience damage or loss. If you are focused on customer service, enjoy helping people, and can make decisions in the best interests of the insured and the company, this may be the job for you.
The ideal candidate will have:
Strong organizational abilities and empathetic interpersonal skills i.e., with internal and external working relationships while collaborating with internal support teams and management as appropriate
Be responsible for ongoing communication and for providing status updates to the insured and others associated with the claim activity
Conduct inspections, provide analysis/reporting information, write estimates, and determine policy
Relentless drive to provide exceptional customer service
Excellent communication ad listening skills
Strong attention to detail and problem-solving skills
Ability to adapt to change and work well in a fast-paced environment and in extreme weather conditions
What you will enjoy:
Interacting with customers. Listening and communicating to resolve issues and negotiating fair settlements.
Our Benefits include:
CHOICE of a company vehicle OR mileage reimbursement on personal vehicle
401(k) and profit-sharing plans
Health Benefits coverage from Day 1
Employee Stock Purchase Plan at a discounted rate
Catastrophe bonuses pay opportunities are available.
Paid vacation, holidays, and leave programs
Employee Assistance Program
Flexible spending accounts
Tuition reimbursement
Volunteer opportunities
Career growth opportunities
Assurant is seeking a Field Claims Adjuster in Detroit, MI.
This is a remote position, however, the candidate must be in the Detroit, MI area.
Field Claims Adjusters are the face of Assurant Specialty Property to the insured to make sure they are compensated correctly according to their policy when they experience damage or loss. If you are focused on customer service, enjoy helping people, and can make decisions in the best interests of the insured and the company, this may be the job for you.
An Adjuster’s license will be required. If needed, Assurant will assist you in obtaining the license within a specified time frame and cover any related expenses.
The ideal candidate will have:
Strong organizational abilities and empathetic interpersonal skills i.e., with internal and external working relationships while collaborating with internal support teams and management as appropriate
Be responsible for ongoing communication and for providing status updates to the insured and others associated with the claim activity
Conduct inspections, provide analysis/reporting information, write estimates, and determine policy
Relentless drive to provide exceptional customer service
Excellent communication ad listening skills
Strong attention to detail and problem-solving skills
Ability to adapt to change and work well in a fast-paced environment and in extreme weather conditions
What you will enjoy:
Interacting with customers. Listening and communicating to resolve issues and negotiating fair settlements.
Assurant is seeking a Field Claims Adjuster for Jacksonville, FL. This is a remote position but the candidate must reside in the Jacksonville area.
Field Claims Adjusters are the face of Assurant Specialty Property to the insured to make sure they are compensated correctly according to their policy when they experience damage or loss. If you are focused on customer service, enjoy helping people, and can make decisions in the best interests of the insured and the company, this may be the job for you.
An Adjuster’s license will be required. If needed, Assurant will assist you in obtaining the license within a specified time frame and cover any related expenses.
The ideal candidate will have:
Strong organizational abilities and empathetic interpersonal skills i.e., with internal and external working relationships while collaborating with internal support teams and management as appropriate
Be responsible for on-going communication and for providing status updates to the insured and others associated with the claim activity
Conduct inspections, provide analysis/reporting information, write estimates, and determine policy
Relentless drive to provide exceptional customer service
Excellent communication ad listening skills
Strong attention to detail and problem-solving skills
Ability to adapt to change and work well in a fast-paced environment and in extreme weather conditions
What you will enjoy:
Interacting with customers. Listening and communicating to resolve issues and negotiating fair settlements.
Assurant is seeking a Field Claims Adjuster in Baton Rouge, LA, OR Lafayette, LA. This is a remote position, however, the candidate must be in or around Baton Rouge, LA OR Lafayette, LA area to be eligible for this position. **$2500 Sign-on Bonus
Field Property Adjusters are the face of Assurant Specialty Property to the insured to make sure they are compensated correctly according to their policy when they experience damage or loss. If you are focused on customer service, enjoy helping people, and can make decisions in the best interests of the insured and the company, this may be the job for you.
A Field Property Adjuster uses its fact-finding skills to investigate, adjust, and settle claims independently with a high degree of accuracy and handle the more complex and/or challenging activities. They work independently out of a home office and will spend a significant portion of time on-site investigating, inspecting, and settling claims.
The ideal candidate will have:
Strong organizational abilities and empathetic interpersonal skills i.e., with internal and external working relationships while collaborating with internal support teams and management as appropriate
Be responsible for ongoing communication and for providing status updates to the insured and others associated with the claim activity
Conduct inspections, provide analysis/reporting information, write estimates, and determine policy
Relentless drive to provide exceptional customer service
Excellent communication ad listening skills
Strong attention to detail and problem-solving skills
Ability to adapt to change and work well in a fast-paced environment and in extreme weather conditions
What you will enjoy:
Interacting with customers. Listening and communicating to resolve issues and negotiating fair settlements.
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