Miami, FL, Atlanta, GA, Houston, TX Woburn, MA, Columbus, OH West Palm Beach, FL New Hampshire, Massachusetts. Houston, TX, Richmond VA, New York., Winston NC, Salem NC, Louisville, KY Woodland Hills, CA, Savannah, GA Denver, CO, Phoenix, AZ
This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.
Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity.
Customer Care Representative
Due to the current COVID-19 (coronavirus) pandemic, this position will require you to work remotely from your home with the flexibility to return to a regular, in-office work environment. As we continue to monitor guidance from CDC and state officials there may be times you would need to report to the office on a monthly or quarterly basis for team meetings or engagement activities. As a Customer Care Representative, you will act as a trusted advisor and educator on healthcare-related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone’s life and help make healthcare easy, apply today!
Here’s what a typical day may look like:
From the moment you log in, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers
You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats, or e-mails.
You will partner internally to create a seamless experience for our customers and resolve potential issues.
Here’s what Anthem offers:
A career path with opportunity for growth
Ability to obtain your Associate’s or Bachelor’s degree or further your education with tuition reimbursement.
Affordable Health Insurance, Dental, Vision, and Basic Life
401K match, Paid Time Off, Holiday Pay
Quarterly incentive bonus and annual increases plan based on performance.
Miami, FL
Here’s what a typical day may look like: • From the moment you log in, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers • You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails. • You will partner internally to create a seamless experience for our customers and resolve potential issues.
Here’s what Anthem offers: • A career path with opportunity for growth • Ability to obtain your Associate’s or Bachelor’s degree or further your education with tuition reimbursement. • Affordable Health Insurance, Dental, Vision and Basic Life • 401K match, Paid Time Off, Holiday Pay • Quarterly incentive bonus and annual increases plan based on performance.
At Anthem, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The differences we each bring to the table are a part of what makes our company so successful.
Qualifications
Minimum Requirements:
• High school diploma and 1 year of experience in customer service; or any combination of education and experience, which would provide an equivalent background.
Here’s what a typical day may look like:
From the moment you log in, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers
You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats, or e-mails.
You will partner internally to create a seamless experience for our customers and resolve potential issues.
Here’s what Anthem offers:
A career path with opportunity for growth
Ability to obtain your Associate’s or Bachelor’s degree or further your education with tuition reimbursement.
Affordable Health Insurance, Dental, Vision, and Basic Life
401K match, Paid Time Off, Holiday Pay
Quarterly incentive bonus and annual increases plan based on performance.
At Anthem, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The differences we each bring to the table are a part of what makes our company so successful.
Qualifications
Required:
High school diploma and 1 year of experience in customer service or any combination of education and experience, which would provide an equivalent background.
Ability to work from home with internet access and a quiet and private workspace.
Houston, TX
As a Customer Care Representative, you will act as a trusted advisor and educator on healthcare-related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone’s life and help make healthcare easy, apply today! Here’s what a typical day may look like: · From the moment you login, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers · You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails. · You will partner internally to create a seamless experience for our customers and resolve potential issues. Here’s what Anthem offers: · A career path with opportunity for growth · Ability to obtain your associate’s or bachelor’s degree or further your education with tuition reimbursement. · Affordable Health Insurance, Dental, Vision and Basic Life · 401K match, Paid Time Off, Holiday Pay · Quarterly incentive bonus and annual increases plan based on performance.
Qualifications
Minimum Requirements · Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background. Ability to work from home with internet access and a quiet and private workspace
Houston, TX $500 Sign-On Bonus
This position will work virtually. Working virtually is defined as working from home daily with some periodic requests to meet at a local Anthem office for specific training, team engagement, equipment pick-up, or support if associates have ongoing IT issues. As a Customer Care Representative, you will act as a trusted advisor and educator on healthcare-related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone’s life and help make healthcare easy, apply today! Here’s what a typical day may look like: · From the moment you log in, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers · You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails. · You will partner internally to create a seamless experience for our customers and resolve potential issues. Here’s what Anthem offers: · A career path with opportunity for growth · Ability to obtain your associate’s or bachelor’s degree or further your education with tuition reimbursement. · Affordable Health Insurance, Dental, Vision and Basic Life · 401K match, Paid Time Off, Holiday Pay · Quarterly incentive bonus and annual increases plan based on performance.
Qualifications
Minimum Requirements · Requires an HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background. Ability to work from home with internet access and a quiet and private workspace · Ability to work an 8-hour shift between the hours of 8:00 am to 10:00 pm
Customer Care Representative
Due to the current COVID-19 (coronavirus) pandemic, this position will require you to work remotely from your home with the flexibility to return to a regular, in-office work environment. As we continue to monitor guidance from CDC and state officials there may be times you would need to report to the office on a monthly or quarterly basis for team meetings or engagement activities.
Successful candidates for this position will live within commuting distance from our office in Woburn, Massachusetts.
As a Customer Care Representative, you will act as a trusted advisor and educator on healthcare-related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone’s life and help make healthcare easy, apply today!
Here’s what a typical day may look like:
From the moment you log in, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers
You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails.
You will partner internally to create a seamless experience for our customers and resolve potential issues.
Customer Care Representative
Due to the current COVID-19 (coronavirus) pandemic, this position will require you to work remotely from your home with the flexibility to return to a regular, in-office work environment. As we continue to monitor guidance from CDC and state officials there may be times you would need to report to the office on a monthly or quarterly basis for team meetings or engagement activities.
As a Customer Care Representative, you will act as a trusted advisor and educator on healthcare-related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone’s life and help make healthcare easy, apply today!
Here’s what a typical day may look like:
From the moment you log in, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers
You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats, or e-mails.
You will partner internally to create a seamless experience for our customers and resolve potential issues.
Qualifications
Required:
High school diploma and 1 year of experience in customer service.
Any combination of education and experience, which would provide an equivalent background.
Ability to work from home with internet access and a quiet and private workspace.
Customer Care Representative Due to the current COVID-19 (coronavirus) pandemic, this position will require you to work remotely from your home with the flexibility to return to a regular, in-office work environment. As we continue to monitor guidance from CDC and state officials there may be times you would need to report to the office on a monthly or quarterly basis for team meetings or engagement activities.
As a Customer Care Representative, you will act as a trusted advisor and educator on healthcare-related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone’s life and help make healthcare easy, apply today!
Here’s what a typical day may look like: • From the moment you log in, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers • You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats, or e-mails. • You will partner internally to create a seamless experience for our customers and resolve potential issues.
Here’s what Anthem offers: • A career path with opportunity for growth • Ability to obtain your Associate’s or Bachelor’s degree or further your education with tuition reimbursement. • Affordable Health Insurance, Dental, Vision and Basic Life • 401K match, Paid Time Off, Holiday Pay • Quarterly incentive bonus and annual increases plan based on performance.
Customer Care Representative I New Hampshire, and Massachusetts .
Customer Care Representative
Due to the current COVID-19 (coronavirus) pandemic, this position will require you to work remotely from your home with the flexibility to return to a regular, in-office work environment. As we continue to monitor guidance from CDC and state officials there may be times you would need to report to the office on a monthly or quarterly basis for team meetings or engagement activities.
Successful candidates for this position will live commuting distance from our offices in New Hampshire, and Massachusetts .
As a Customer Care Representative, you will act as a trusted advisor and educator on healthcare-related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone’s life and help make healthcare easy, apply today!
Here’s what a typical day may look like:
From the moment you log in, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers
You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats, or e-mails.
You will partner internally to create a seamless experience for our customers and resolve potential issues.
$500 Sign-On Bonus
This position will work virtually. Working virtually is defined as working from home daily with some periodic requests to meet at a local Anthem office for specific training, team engagement, equipment pick-up, or support if associates have ongoing IT issues.
As a Customer Care Representative, you will act as a trusted advisor and educator on healthcare-related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone’s life and help make healthcare easy, apply today!
Here’s what a typical day may look like:
· From the moment you log in, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers
· You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats, or e-mails.
· You will partner internally to create a seamless experience for our customers and resolve potential issues.
Qualifications
Minimum Requirements · Requires an HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background. Ability to work from home with internet access and a quiet and private workspace · Ability to work any 8-hour shift between the hours of 8:00 am to 10:00 pm
ob Description
Responsible for successfully completing the required basic training.
Able to perform basic job functions with help from co-workers, specialists, and managers on non-basic issues.
Primary duties may include but are not limited to:
Respond to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility,, and claims.
Analyzes problems and provides information/solutions.
Operates a PC/image station to obtain and extract information, documents information, activities, and changes in the database.
Thoroughly documents inquiry outcomes for accurate tracking and analysis.
Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
Researches and analyzes data to address operational challenges and customer service issues.
Provides external and internal customers with requested information.
Under immediate supervision, receives and places follow-up telephone calls/e-mails to answer customer questions that are routine in nature.
Uses computerized systems for tracking, information gathering, and troubleshooting.
Requires limited knowledge of company services, products, insurance benefits, provider contracts, and claims.
Seeks, understands, and responds to the needs and expectations of internal and external customers.
Requirements
Required to meet department goals.
Requires an HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
For URAC accredited areas the following applies: Requires strong oral, written, and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
This position is defined as remote, or work-from-home, however, you may need to report to a local Anthem office periodically.
Customer Care Representative
Due to the current COVID-19 (coronavirus) pandemic, this position will require you to work remotely from your home with the flexibility to return to a regular, in-office work environment. As we continue to monitor guidance from CDC and state officials there may be times you would need to report to the office on a monthly or quarterly basis for team meetings or engagement activities.
As a Customer Care Representative, you will act as a trusted advisor and educator on healthcare-related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone’s life, and help make healthcare easy, apply today!
Here’s what a typical day may look like:
From the moment you log in, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers
You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats, or e-mails.
You will partner internally to create a seamless experience for our customers and resolve potential issues.
REQUIREMENTS:
High school diploma or GED equivalent from an accredited Institution.
1 year of experience in customer service, including excellent communication both verbal and written and problem-solving skills; or any combination of education and experience, which would provide an equivalent background.
Due to the current COVID-19 (coronavirus) pandemic, this position will require you to work remotely from your home with the flexibility to return to a regular, in-office work environment. As we continue to monitor guidance from CDC and state officials there may be times you would need to report to the office on a monthly or quarterly basis for team meetings or engagement activities.
As a Customer Care Representative, you will act as a trusted advisor and educator on healthcare-related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone’s life and help make healthcare easy, apply today!
Here’s what a typical day may look like: • From the moment you log in, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers • You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails. • You will partner internally to create a seamless experience for our customers and resolve potential issues.
Here’s what Anthem offers: • A career path with opportunity for growth • Ability to obtain your Associate’s or Bachelor’s degree or further your education with tuition reimbursement. • Affordable Health Insurance, Dental, Vision and Basic Life • 401K match, Paid Time Off, Holiday Pay • Quarterly incentive bonus and annual increases plan based on performance.
At Anthem, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The differences we each bring to the table are a part of what makes our company so successful.
Qualifications
Minimum Requirements:
• High school diploma and 1 year of experience in customer service; or any combination of education and experience, which would provide an equivalent background.
As a Customer Care Representative, you will act as a trusted advisor and educator on healthcare-related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone’s life and help make healthcare easy, apply today!
Here’s what a typical day may look like:
From the moment you log in, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers
You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats, or e-mails.
You will partner internally to create a seamless experience for our customers and resolve potential issues.
Here’s what Anthem offers:
A career path with opportunity for growth
Ability to obtain your Associate’s or Bachelor’s degree or further your education with tuition reimbursement.
Affordable Health Insurance, Dental, Vision, and Basic Life
401K match, Paid Time Off, Holiday Pay
Quarterly incentive bonus and annual increases plan based on performance.
At Anthem, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The differences we each bring to the table are a part of what makes our company so successful.
Qualifications
Required:
High school diploma and 1 year of experience in customer service or any combination of education and experience, which would provide an equivalent background.
Ability to work from home with internet access and a quiet and private workspace
Successful candidates must be located within 50 miles of either our Winston-Salem, NC or Mason, OH locations.
As a Customer Care Representative on the Ingenio Rx team, you will act as a trusted advisor and educator on healthcare-related inquires specifically connected with helping members and providers understand and maximize pharmacy benefits. You will guide our customers to a better healthcare experience and act as a partner to our pharmacy providers, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone’s life and help make healthcare easy, apply today!
Here’s what a typical day may look like:
From the moment you log in, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers
You will guide members and providers with their pharmacy-related healthcare needs by explaining benefits, solving claim concerns, helping find a pharmacy via telephone calls, online chats or e-mails.
You will partner internally to create a seamless experience for our customers and resolve potential issues.
Here’s what Anthem offers:
A career path with opportunity for growth
Ability to obtain your Associate’s or Bachelor’s degree or further your education with tuition reimbursement.
Affordable Health Insurance, Dental, Vision, and Basic Life
401K match, Paid Time Off, Holiday Pay
Quarterly incentive bonus and annual increases plan based on performance.
At Anthem, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The differences we each bring to the table are a part of what makes our company so successful.
Qualifications
Required:
High school diploma and 1 year of experience in customer service.
Or any combination of education and experience, which would provide an equivalent background.
Ability to work from home with high speed, hard-wired internet access, and a quiet and private workspace.
Here’s what a typical day may look like: • From the moment you log in, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers • You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails. • You will partner internally to create a seamless experience for our customers and resolve potential issues.
Here’s what Anthem offers: • A career path with opportunity for growth • Ability to obtain your Associate’s or Bachelor’s degree or further your education with tuition reimbursement. • Affordable Health Insurance, Dental, Vision and Basic Life • 401K match, Paid Time Off, Holiday Pay • Quarterly incentive bonus and annual increases plan based on performance.
At Anthem, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The differences we each bring to the table are a part of what makes our company so successful.
This position will work virtually. Working virtually is defined as working from home daily with some periodic requests to meet at a local Anthem office for specific training, team engagement, equipment pick-up, or support if associates have ongoing IT issues.
Qualifications
Minimum Requirements:
• High school diploma and 1 year of experience in customer service. • Ability to work from home with internet access and a quiet and private workspace • Ability to work an 8-hour shift between the hours of 8 am-11 pm EST Monday - Friday (some weekends may be required during the months of October - March)
Preferred Qualifications:
• A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact • A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues or concerns • A composed individual able to multi-task, navigate multiple computer applications and work efficiently while communicating and serving the customer • Must have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet members’ needs, being accountable for commitments made to customers or others, and ensuring follow-ups are completed. • Flexible and quick learner, willing to adapt to changing customer and business needs.
• Excellent communication both verbal and written and problem-solving skills; or any combination of education and experience, which would provide an equivalent background.
$500 SIGN-ON BONUS
Here’s what a typical day may look like: • From the moment you log in, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers • You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails. • You will partner internally to create a seamless experience for our customers and resolve potential issues.
Here’s what Anthem offers: • A career path with opportunity for growth • Ability to obtain your Associate’s or Bachelor’s degree or further your education with tuition reimbursement. • Affordable Health Insurance, Dental, Vision and Basic Life • 401K match, Paid Time Off, Holiday Pay • Quarterly incentive bonus and annual increases plan based on performance.
At Anthem, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The differences we each bring to the table are a part of what makes our company so successful.
This position will work virtually. Working virtually is defined as working from home daily with some periodic requests to meet at a local Anthem office for specific training, team engagement, equipment pick-up or support if associates have ongoing IT issues.
Qualifications
Minimum Requirements:
• High school diploma and 1 year of experience in customer service. • Ability to work from home with internet access and a quiet and private workspace • Ability to work an 8-hour shift between the hours of 8:00 am ET to 8:00 pm ET.
Shift: 8-hour shift between the hours of 8 am-8 pm (PT) Pay: $17-17.50/hr
As a Customer Care Representative, you will act as a trusted advisor and educator on healthcare-related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone’s life and help make healthcare easy, apply today!
Here’s what a typical day may look like:
From the moment you log in, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers
You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails
You will partner internally to create a seamless experience for our customers and resolve potential issues
Here’s what Anthem offers:
A career path with opportunity for growth
Ability to obtain your Associate’s or Bachelor’s degree paid for in full or further your education with tuition reimbursement.
Affordable Health Insurance, Dental, Vision, and Basic Life
401K match, Paid Time Off, Holiday Pay
Quarterly incentive bonus and annual increases plan based on performance
At Anthem, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The differences we each bring to the table are a part of what makes our company so successful.
Customer Care Representative I, II, III - Job Family Savannah, GA
Due to the current COVID-19 (coronavirus) pandemic, this position will require you to work remotely from your home with the flexibility to return to a regular, in-office work environment. As we continue to monitor guidance from CDC and state officials there may be times you would need to report to the office on a monthly or quarterly basis for team meetings or engagement activities.
Successful candidates for this position will live within commuting distance from our office in Savannah, GA.
As a Customer Care Representative, you will act as a trusted advisor and educator on healthcare-related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone’s life and help make healthcare easy, apply today!
Here’s what a typical day may look like:
From the moment you log in, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers
You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails.
You will partner internally to create a seamless experience for our customers and resolve potential issues.
Here’s what Anthem offers:
A career path with opportunity for growth
Ability to obtain your Associate’s or Bachelor’s degree or further your education with tuition reimbursement.
Affordable Health Insurance, Dental, Vision, and Basic Life
401K match, Paid Time Off, Holiday Pay
Quarterly incentive bonus and annual increases plan based on performance.
At Anthem, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The differences we each bring to the table are a part of what makes our company so successful.
Customer Care Representative Denver, CO
$500 Sign-On Bonus for this Position!
As a Customer Care Representative, you will act as a trusted advisor and educator on healthcare-related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone’s life and help make healthcare easy, apply today!
Here’s what a typical day may look like:
From the moment you log in, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers
You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails.
You will partner internally to create a seamless experience for our customers and resolve potential issues.
Here’s what Anthem offers:
A career path with opportunity for growth
Ability to obtain your Associate’s or Bachelor’s degree or further your education with tuition reimbursement.
Affordable Health Insurance, Dental, Vision, and Basic Life
401K match, Paid Time Off, Holiday Pay
Quarterly incentive bonus and annual increases plan based on performance.
At Anthem, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The differences we each bring to the table are a part of what makes our company so successful.
Candidates for these positions should be located in Indianapolis, IN, Roanoke, VA or Denver, CO.
Qualifications
Required:
High school diploma and 1 year of experience in customer service.
Or any combination of education and experience, which would provide an equivalent background.
Ability to work from home with internet access and a quiet and private workspace
Relevant experience for this position should include opportunities for both verbal and written communication and problem-solving.
***PART-TIME***
Here’s what a typical day may look like: • From the moment you log in, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers • You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails. • You will partner internally to create a seamless experience for our customers and resolve potential issues.
Here’s what Anthem offers: • A career path with opportunity for growth • Ability to obtain your Associate’s or Bachelor’s degree or further your education with tuition reimbursement. • Affordable Health Insurance, Dental, Vision and Basic Life • 401K match, Paid Time Off, Holiday Pay • Quarterly incentive bonus and annual increases plan based on performance.
At Anthem, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The differences we each bring to the table are a part of what makes our company so successful.
Qualifications
Qualification: • High school diploma and 1 year of experience in customer service, including excellent communication both verbal and written, and problem-solving skills; or any combination of education and experience, which would provide an equivalent background. • A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact • A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues, or concerns • A composed individual able to multi-task, navigate multiple computer applications and work efficiently while communicating and serving the customer • Must have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet members’ needs, being accountable for commitments made to customers or others, and ensuring follow-ups are completed. • Flexible and quick learner, willing to adapt to changing customer and business needs. • Ability to work from home with internet access and a quiet and private workspace
***PART-TIME***
Here’s what a typical day may look like: • From the moment you log in, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers • You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails. • You will partner internally to create a seamless experience for our customers and resolve potential issues.
Here’s what Anthem offers: • A career path with opportunity for growth • Ability to obtain your Associate’s or Bachelor’s degree or further your education with tuition reimbursement. • Affordable Health Insurance, Dental, Vision and Basic Life • 401K match, Paid Time Off, Holiday Pay • Quarterly incentive bonus and annual increases plan based on performance.
At Anthem, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The differences we each bring to the table are a part of what makes our company so successful.
Qualifications
Qualification: • High school diploma and 1 year of experience in customer service, including excellent communication both verbal and written, and problem-solving skills; or any combination of education and experience, which would provide an equivalent background. • A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact • A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues or concerns • A composed individual able to multi-task, navigating multiple computer applications and working efficiently while communicating and serving the customer • Must have a strong work ethic and sense of responsibility to your team mates and our members, demonstrated by the simplest things like being on time and available to meet member’s needs, to being accountable for commitments made to customers or others and ensuring follow-ups are completed. • Flexible and quick learner, willing to adapt to changing customer and business needs. • Ability to work from home with internet access and a quiet and private work sp
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