Locations ion GA, IN, OH, TN, VA, CO, and NV, W V, NY, Remote Some with$ bonus
Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and has been named a 2019 Best Employers for Diversity by Forbes. Read employee reviews here
Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care. This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company.
Customer Care Representative Starting at $14.00/hour
Due to the current COVID-19 (coronavirus) pandemic, this position will require you to work remotely from your home with the flexibility to return to a regular, in-office work environment. As we continue to monitor guidance from CDC and state officials there may be times you would need to report to the office on a monthly or quarterly basis for team meetings or engagement activities.
As a Customer Care Representative, you will act as a trusted advisor and educator on healthcare-related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone’s life and help make healthcare easy, apply today!
Here’s what a typical day may look like:
From the moment you log in, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers
You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails.
You will partner internally to create a seamless experience for our customers and resolve potential issues.
Here’s what Anthem offers:
A career path with opportunity for growth
Ability to obtain your Associate’s or Bachelor’s degree or further your education with tuition reimbursement.
Affordable Health Insurance, Dental, Vision, and Basic Life
401K match, Paid Time Off, Holiday Pay
Quarterly incentive bonus and annual increases plan based on performance.
Competitive starting salary - Starting at $14.00/hour + (based on experience)
At Anthem, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The differences we each bring to the table are a part of what makes our company so successful.
Qualifications:
High school diploma and 1 year of experience in customer service, including excellent communication both verbal and written, and problem-solving skills; or any combination of education and experience, which would provide an equivalent background.
A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact
A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues, or concerns
A composed individual able to multi-task, navigating multiple computer applications, and working efficiently while communicating and serving the customer
Must have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet member’s needs, to being accountable for commitments made to customers or others, and ensuring follow-ups are completed.
Flexible and quick learner, willing to adapt to changing customer and business needs.
Ability to work from home with internet access and a quiet and private workspace. This position will start out 100% remote but will have the potential for a hybrid schedule in the future.
Ability to work an 8-hour shift between the hours of 8 am to 8 pm EST. The shifts will typically be 10:30 am - 7:00 pm Monday through Friday, but could possibly change based on business needs. Shifts will be officially assigned during training. After 6 months, associates will typically have the opportunity to request a preferred shift.
Training will be from 8:30 am - 5:00 pm Monday through Friday. Training typically lasts 7 weeks (5 weeks in class, 2 weeks job shadowing).
Preferred Qualifications:
Experience with the Medicare Advantage Plan Department (MAPD) a plus
Call Center experience a plus
Healthcare, retail, medical office, administrative, or insurance experience a plus
Medical Terminology a plus
Typing skills and tech-savvy abilities are a plus.
SCHEDULE: Full-time
Remote worker in GA, IN, OH, TN, VA, CO, and NV responsible for providing technical direction, guidance, and resources to claims, customer service, or membership associates on a day-to-day basis. Primary duties may include, but are not limited to: Serves as a first-line resource for operation associates for workflow and technical related processes; provides operational training; assists associates by answering day-to-day technical questions; encourages a teamwork environment; monitors inventory to ensure workflow remains uninterrupted; handles complex case research and resolution; reviews, interprets and maintains records of service level, quality, accuracy, and productivity; reviews department policy and procedure manuals for accuracy; works with training department to ensure procedures and policies are accurate and complete.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.
Qualifications
Requirements:
HS diploma or equivalent
5 years related experience and 3 years of experience and expertise with company relevant automated processing systems; or any combination of education and experience, which would provide an equivalent background
Previous leadership experience preferred
WGS required and Solution Central preferred (Local)
For URAC accredited areas the following applies: Requires strong oral, written, and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
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NOTE: Once COVID restrictions are lifted, the Community Engagement Navigator will be traveling in the field. We are seeking 5 navigators, for different territories across the state of West Virginia, and these roles will not be office-based.
Responsibilities:
Responsible for engaging with Anthem members to remove barriers to Social Determinants of Health (SDOH) and acting as the communication liaison between Anthem and referral sources.
Primary duties may include, but are not limited to:
Utilize screening tools to identify appropriate programs and services for members
Engage with members who have been identified as possessing significant SDOH barriers such as housing, food insecurity, transportation, employment, education
Work with the member telephonic and/or face-to-face to establish goals and next steps for addressing SDOH.
The support members in selecting providers or programs most appropriate for supporting their needs. Interface with the Population Health team to ensure that the individualized plan is aligned with existing or needed case management efforts.
Act as a liaison between referral sources and the health plan.
Promotes and educates on health plan programs and services; including fulfillment of SDOH program Value Added Services
Excellent verbal and written communications skills are required.
The Community Engagement Navigator role is currently a remote opportunity.
Qualifications
Requirements:
Bachelors Degree in Public Health, Social Work, Rehabilitation Counseling or related field and 2-3 years experience with social work, community-based, or healthcare environment or the equivalent in education and experience.
Travel required within assigned territory
Must possess a valid driver’s license
Excellent verbal and written communications skills are required.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.
Description SHIFT: Day Job SCHEDULE: Full-time Inbound Call Coordinator Entry Location: 22 Century Blvd Nashville, TN 37214 (This position is currently remote - Work From Home - After Covid-19 the position will return to the office) Salary: $16.75/hourly- ($1,000 Employee Referral Bonus) The Inbound Call Coordinator is responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists, and managers on non-basic issues. Primary duties may include but are not limited to: Provide support to our patients, clinicians, physicians, and health plans administratively, and by answering inbound calls. Works to ensure the efficient scheduling of initial or follow-up appointments and triaging calls appropriately to different departments within the organization. May obtain related documentation (e.g., patient information, insurance coverage). This is the entry-level for the Inbound Call Coordinators. Has little or no prior relevant training. Acquires basic skills to perform routine tasks. Work is prescribed and completed with little autonomy. Works with either close supervision or under clearly defined procedures. Requires an Associate's degree or the equivalent in education and work experience. Promotion to the next level is based on meeting required metrics for the Entry Level. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs, and financial education resources, to name a few. Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions. Qualifications * High School Diploma or GED * Requires an Associate Degree or the equivalent in education and work experience. * Previous call center experience preferred * Promotion to the next level is based on meeting required metrics for Entry Level.
Description:
Description
SHIFT: Day Job
SCHEDULE: Full-time
Your Talent. Our Vision. At Beacon Health Options, a proud member of the Anthem, Inc. family of companies, it’s a powerful combination. It’s the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care. For more than 30 years, Beacon Health Options has changed the way people live with behavioral health conditions. Today, we are the undisputed leader in behavioral health management, serving 37 million people across all 50 states.
At Beacon, our mission is to help people live their lives to the fullest potential. Beacon offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care.
Responsible for responding to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Proficient in all basic customer service areas performs some but not all types of moderately complex function. Must be able to successfully perform all the duties of the Customer Care Rep I.
Primary duties may include, but are not limited to:
Analyzes problems and provides information/solutions.
Operates a PC/image station to obtain and extract information; documents information, activities, and changes in the database.
Thoroughly documents inquiry outcomes for accurate tracking and analysis.
Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
Researches and analyzes data to address operational challenges and customer service issues.
Provides external and internal customers with requested information.
Proficient in all basic customer service functions.
Receives and places follow-up telephone calls/e-mails to answer customer questions.
May require deviation from standard practices and procedures with the assistance of a computerized system.
Seeks, understands, and responds to the needs and expectations of internal and external customers.
Required to meet department goals and expectations.
Qualifications
Requires an HS diploma or equivalent
1-3 years of the company's experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.
For URAC accredited areas the following applies: Requires strong oral, written, and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
This position is currently a remote opportunity, but the ideal candidate must reside within an hour of Woburn, MA for onsite meetings, etc.
Must be available to work Monday - Friday; 8:30 am - 5:00 pm
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs, and financial education resources, to name a few.
Tampa, FL - $500 Sign-on Bonus
What Anthem offers:
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) + match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. An Equal Opportunity Employer/Disability/Veteran.
At Anthem, Inc. the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The differences we each bring to the table are a part of what makes our company so successful.
Customer Care Representative Due to the current COVID-19 (coronavirus) pandemic, this position will require you to work remotely from your home with the flexibility to return to a regular, in-office work environment. As we continue to monitor guidance from CDC and state officials there may be times you would need to report to the office on a monthly or quarterly basis for team meetings or engagement activities. As a Customer Care Representative, you will act as a trusted advisor and educator on healthcare-related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone’s life, and help make healthcare easy, apply today!
Here’s what a typical day may look like:
From the moment you login, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers
You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats, or e-mails.
You will partner internally to create a seamless experience for our customers and resolve potential issues.
Qualifications
High school diploma or GED equivalent from an accredited Institution.
1 year of experience in customer service, including excellent communication both verbal and written and problem-solving skills; or any combination of education and experience, which would provide an equivalent background.
A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact
A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues, or concerns
A composed individual able to multi-task, navigating multiple computer applications and working efficiently while communicating and serving the customer
Must have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet member’s needs, to being accountable for commitments made to customers or others, and ensuring follow-ups are completed.
Flexible and quick learner, willing to adapt to changing customer and business needs.
Ability to work from home with internet access and a quiet and private workspace
Ability to work an 8-hour shift between the hours of 8 am-8pm
Starting rate - $15.00/hour + (depending on experience)
- $500 Sign-on Bonus
Customer Care Representative I - II
*Compensation may vary based on geographic location, work experience, education and/or skill level
Due to the current COVID-19 (coronavirus) pandemic, this position will require you to work remotely from your home with the flexibility to return to a regular, in-office work environment. As we continue to monitor guidance from CDC and state officials there may be times you would need to report to the office on a monthly or quarterly basis for team meetings or engagement activities. As a Customer Care Representative, you will act as a trusted advisor and educator on healthcare-related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone’s life and help make healthcare easy, apply today!
Here’s what a typical day may look like:
From the moment you login, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers
You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails.
You will partner internally to create a seamless experience for our customers and resolve potential issues.
Here’s what Anthem offers:
A career path with opportunity for growth
Ability to obtain your Associate’s or Bachelor’s degree or further your education with tuition reimbursement.
Affordable Health Insurance, Dental, Vision, and Basic Life
401K match, Paid Time Off, Holiday Pay
Quarterly incentive bonus and annual increases plan based on performance.
At Anthem, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The differences we each bring to the table are a part of what makes our company so successful.
Qualifications - External
Qualification:
High school diploma or GED equivalent from an accredited institution
1 year of experience in customer service, including excellent communication both verbal and written, and problem-solving skills; or
Any combination of education and experience, which would provide an equivalent background.
A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members' questions at the first point of contact.
A composed individual able to multi-task, navigating multiple computer applications, and working efficiently while communicating and serving the customer
A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues, or concerns
Must have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet member’s needs, being accountable for commitments made to customers or others, and ensuring follow-ups are completed.
Flexible and quick learner, willing to adapt to changing customer and business needs.
Ability to work from home with internet access and a quiet and private workspace
Ability to work an 8-hour shift that can vary between day shifts, night shifts, weekends, and holidays.
SCHEDULE: Full-time
Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.
We are hiring for an Administrative Assistant II to support our Medicaid Health Plan based out of our Buffalo, NY office. This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health an care companies and a Fortune Top 50 Company.
The Administrative Assistant II is responsible for providing high-level administrative support to an individual or department. This position will report directly to the Health Plan President and will also support the plan’s Senior Leadership Team. Position to begin remote but will transition to office-based hybrid. Preference is given to candidates currently residing in the Western New York region.
Primary duties include, but are not limited to:
Researches and verifies information pertaining to reports; prepares/tracks budgets; create databases and analyzes moderately complex data.
Supports projects by assisting manager/department, builds and maintains project plans, schedules and contributes to meetings to ensure project deliverables are met.
Prepares correspondence and reviews documentation for conformance with internal policies and procedures.
May maintain files, orders supplies, coordinates meetings, and compiles and distributes meeting minutes.
Supports quality initiatives and activities including clinical indicators and member outreach.
Handles travel arrangements and expense reports.
May screen, handle, or distribute incoming calls and complaints.
Qualifications
Requires an HS diploma or GED;
4 + years administrative experience, or any combination of education and experience, which would provide an equivalent background.
BA/BS degree preferred.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs, and financial education resources, to name a few.
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