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Anthem Remote Customer Service

Is hiring with $500 sign-on bonus Nationwide and these specific locations: Woburn MA, Nashville TN/ Cerritos CA/ Phoenix AZ, MA, Winton Salem, NC, Midland GA, Tampa FL, Cincinnati, OH, Middletown NY, and more. 35 states, Read employee reviews here

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2019 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com.



Anthem Perks

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs, and financial education resources, to name a few.



Customer Car Houston, TX This position will work virtually. Working virtually is defined as working from home daily with some periodic requests to meet at a local Anthem office for specific training, team engagement, equipment pick-up, or support if associates have ongoing IT issues. As a Customer Care Representative, you will act as a trusted advisor and educator on healthcare-related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone’s life and help make healthcare easy, apply today! Here’s what a typical day may look like: · From the moment you log in, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers · You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails. · You will partner internally to create a seamless experience for our customers and resolve potential issues. Here’s what Anthem offers: · A career path with opportunity for growth · Ability to obtain your associate’s or bachelor’s degree or further your education with tuition reimbursement. · Affordable Health Insurance, Dental, Vision and Basic Life · 401K match, Paid Time Off, Holiday Pay Quarterly incentive bonus and annual increases plan based on performance.

Qualifications

Minimum Requirements · High school diploma and 1 year of experience in customer service, including excellent communication both verbal and written and problem-solving skills; or any combination of education and experience, which would provide an equivalent background. · Ability to work from home with internet access and a quiet and private workspace · Ability to work an 8-hour shift between the hours of 7 am and 7 pm CST.


$500 Sign-On Bonus Available!
Candidates for these positions should be located in Indianapolis, IN, Roanoke, VA or Denver, CO.

As a Consumer Service Associate, you will act as a trusted advisor and educator on healthcare-related inquires, responsible for assisting national marquee client(s) with the Anthem at Your Service Model.


You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone’s life and help make healthcare easy, apply today!

Here’s what a typical day may look like:

  • From the moment you log in, you’ll be focused on proactively resolving our member's and/or providers' questions and concerns using computer-based resources to find answers, interacting with members verbally and in written form.

  • You will act as a trusted advisor and educator on healthcare-related inquiries to include:

    • interpreting plan benefit design

    • resolving the claim, benefit, and enrollment issues

    • making a connection during the contact

    • helping find a doctor via telephone calls, online chats or e-mails.

  • You will understand and communicate the benefit design packages to members as defined by the employer.

  • You will assist in increasing member's engagement inappropriate programs and offerings.

Denver, CO.

As a Consumer Service Associate, you will act as a trusted advisor and educator on healthcare-related inquires, responsible for assisting national marquee client(s) with the Anthem at Your Service Model. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone’s life and help make healthcare easy, apply today!

Here’s what a typical day may look like:

  • From the moment you log in, you’ll be focused on proactively resolving our member's and/or providers' questions and concerns using computer-based resources to find answers, interacting with members verbally and in written form.

  • You will act as a trusted advisor and educator on healthcare-related inquiries to include:

    • interpreting plan benefit design

    • resolving a claim, benefit, and enrollment issues

    • making a connection during the contact

    • helping find a doctor via telephone calls, online chats or e-mails.

  • You will understand and communicate the benefit design packages to members as defined by the employer.

  • You will assist in increasing member's engagement inappropriate programs and offerings

Here’s what Anthem offers:

  • A career path with opportunity for growth

  • Ability to obtain your Associate’s or Bachelor’s degree or further your education with tuition reimbursement.

  • Affordable Health Insurance, Dental, Vision, and Basic Life

  • 401K match, Paid Time Off, Holiday Pay

  • Quarterly incentive bonus and annual increases plan based on performance.

At Anthem, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The differences we each bring to the table are a part of what makes our company so successful.

Candidates for these positions should be located in Indianapolis, IN, Roanoke, VA or Denver, CO.

Qualifications

Required:

  • High school diploma or GED equivalent;

  • 5+ years of experience in customer service;

  • Or any combination of education and experience, which would provide an equivalent background..

  • Ability to work from home with high-speed internet access using an ethernet cord and a quiet and private workspace where you can keep your customer's information confidential. You cannot use satellite internet service; the minimum internet speed is 20mbps upload and 5mbps download.



$500 Sign-On Bonus Available!

As a Consumer Service Associate, you will act as a trusted advisor and educator on healthcare-related inquires, responsible for assisting national marquee client(s) with the Anthem at Your Service Model. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone’s life and help make healthcare easy, apply today!

Here’s what a typical day may look like:

  • From the moment you log in, you’ll be focused on proactively resolving our member's and/or providers' questions and concerns using computer-based resources to find answers, interacting with members verbally and in written form.

  • You will act as a trusted advisor and educator on healthcare-related inquiries to include:

    • interpreting plan benefit design

    • resolving a claim, benefit, and enrollment issues

    • making a connection during the contact

    • helping find a doctor via telephone calls, online chats, or e-mails.

  • You will understand and communicate the benefit design packages to members as defined by the employer.

  • You will assist in increasing member's engagement inappropriate programs and offerings

Here’s what Anthem offers:

  • A career path with opportunity for growth

  • Ability to obtain your Associate’s or Bachelor’s degree or further your education with tuition reimbursement.

  • Affordable Health Insurance, Dental, Vision, and Basic Life

  • 401K match, Paid Time Off, Holiday Pay

  • Quarterly incentive bonus and annual increases plan based on performance.

At Anthem, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The differences we each bring to the table are a part of what makes our company so successful.

Candidates for these positions should be located in Indianapolis, IN, Roanoke, VA, or Denver, CO.


Responsible for responding to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims. Proficient in all basic customer service areas perform some but not all types of moderately complex functions. Must be able to successfully perform all the duties of the Customer Care Rep I.

Primary duties may include, but are not limited to:

  • Analyzes problems and provides information/solutions.

  • Operates a PC/image station to obtain and extract information; documents information, activities, and changes in the database.

  • Thoroughly documents inquiry outcomes for accurate tracking and analysis.

  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

  • Researches and analyzes data to address operational challenges and customer service issues.

  • Provides external and internal customers with requested information.

  • Proficient in all basic customer service functions.

  • Receives and places follow-up telephone calls/e-mails to answer customer questions.

  • May require deviation from standard practices and procedures with the assistance of a computerized system.

  • Seeks, understands, and responds to the needs and expectations of internal and external customers.

  • Required to meet department goals and expectations.

Qualifications

  • Requires an HS diploma or equivalent

  • 1-3 years of the company's experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.

  • Healthcare industry experience preferred.

  • Requires strong oral, written, and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

  • This position is currently a remote opportunity, but the ideal candidate must reside within an hour of Miami, FL for onsite meetings, etc.

  • Must be available to work an 8-hour shift between the hours of 8 am - 8 pm; Monday - Friday.

St. Louis, MO $500 SIGN-ON BONUS

Due to the current COVID-19 (coronavirus) pandemic, this position will require you to work remotely from your home with the flexibility to return to a regular, in-office work environment. As we continue to monitor guidance from CDC and state officials there may be times you would need to report to the office on a monthly or quarterly basis for team meetings or engagement activities.


As a Customer Care Representative, you will act as a trusted advisor and educator on healthcare-related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone’s life and help make healthcare easy, apply today!

Here’s what a typical day may look like: • From the moment you log in, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers • You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats, or e-mails. • You will partner internally to create a seamless experience for our customers and resolve potential issues.



$500 SIGN-ON BONUS Richmond, VA

Due to the current COVID-19 (coronavirus) pandemic, this position will require you to work remotely from your home with the flexibility to return to a regular, in-office work environment. As we continue to monitor guidance from CDC and state officials there may be times you would need to report to the office on a monthly or quarterly basis for team meetings or engagement activities.


As a Customer Care Representative, you will act as a trusted advisor and educator on healthcare-related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone’s life and help make healthcare easy, apply today!

Here’s what a typical day may look like: • From the moment you log in, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers • You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails. • You will partner internally to create a seamless experience for our customers and resolve potential issues.

Here’s what Anthem offers: • A career path with opportunity for growth • Ability to obtain your Associate’s or Bachelor’s degree or further your education with tuition reimbursement. • Affordable Health Insurance, Dental, Vision and Basic Life • 401K match, Paid Time Off, Holiday Pay • Quarterly incentive bonus and annual increases plan based on performance.

At Anthem, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The differences we each bring to the table are a part of what makes our company so successful.

Qualifications

Minimum Requirements:

• High school diploma and 1 year of experience in customer service, including excellent communication both verbal and written, and problem-solving skills; or any combination of education and experience, which would provide an equivalent background. • Ability to work from home with internet access and a quiet and private workspace • Ability to work any 8-hour shift between the hours of 8 AM – 6:30 PM.



Nashville, TNCustomer Care Representative

$500 SIGN ON BONUS

Due to the current COVID-19 (coronavirus) pandemic, this position will require you to work remotely from your home with the flexibility to return to a regular, in-office work environment. As we continue to monitor guidance from CDC and state officials there may be times you would need to report to the office on a monthly or quarterly basis for team meetings or engagement activities.


As a Customer Care Representative, you will act as a trusted advisor and educator on healthcare-related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone’s life and help make healthcare easy, apply today!


Here’s what a typical day may look like: • From the moment you log in, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers • You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails. • You will partner internally to create a seamless experience for our customers and resolve potential issues.

Here’s what Anthem offers: • A career path with opportunity for growth • Ability to obtain your Associate’s or Bachelor’s degree or further your education with tuition reimbursement. • Affordable Health Insurance, Dental, Vision and Basic Life • 401K match, Paid Time Off, Holiday Pay • Quarterly incentive bonus and annual increases plan based on performance.

At Anthem, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The differences we each bring to the table are a part of what makes our company so successful.

This position will work virtually. Working virtually is defined as working from home daily with some periodic requests to meet at a local Anthem office for specific training, team engagement, equipment pick-up, or support if associates have ongoing IT issues.


Louisville, KY $500 SIGN-ON BONUS

Due to the current COVID-19 (coronavirus) pandemic, this position will require you to work remotely from your home with the flexibility to return to a regular, in-office work environment. As we continue to monitor guidance from CDC and state officials there may be times you would need to report to the office on a monthly or quarterly basis for team meetings or engagement activities.


As a Customer Care Representative, you will act as a trusted advisor and educator on healthcare-related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone’s life and help make healthcare easy, apply today!

Here’s what a typical day may look like: • From the moment you log in, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers • You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails. • You will partner internally to create a seamless experience for our customers and resolve potential issues.

Here’s what Anthem offers: • A career path with opportunity for growth • Ability to obtain your Associate’s or Bachelor’s degree or further your education with tuition reimbursement. • Affordable Health Insurance, Dental, Vision and Basic Life • 401K match, Paid Time Off, Holiday Pay • Quarterly incentive bonus and annual increases plan based on performance.

At Anthem, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The differences we each bring to the table are a part of what makes our company so successful.

This position will work virtually. Working virtually is defined as working from home daily with some periodic requests to meet at a local Anthem office for specific training, team engagement, equipment pick-up or support if associates have ongoing IT issues.

Denver,CO
Customer Care Representative This position will work virtually. Working virtually is defined as working from home daily with some periodic requests to meet at a local Anthem office for specific training, team engagement, equipment pick-up or support if associates have ongoing IT issues. As a Customer Care Representative, you will act as a trusted advisor and educator on health care-related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone’s life and help make healthcare easy, apply today! Here’s what a typical day may look like: · From the moment you log in, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers · You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails. · You will partner internally to create a seamless experience for our customers and resolve potential issues. Here’s what Anthem offers: · A career path with opportunity for growth · Ability to obtain your associate’s or bachelor’s degree or further your education with tuition reimbursement. · Affordable Health Insurance, Dental, Vision and Basic Life · 401K match, Paid Time Off, Holiday Pay · Quarterly incentive bonus and annual increases plan based on performance.

Qualifications

Minimum Requirements · High school diploma and 1 year of experience in customer service, including excellent communication both verbal and written and problem-solving skills; or any combination of education and experience, which would provide an equivalent background. · Ability to work from home with internet access and a quiet and private workspace · Ability to work an 8-hour shift between the hours of <enter site hours>.

Houston, TX $500 SIGN-ON BONUS

As we continue to monitor guidance from CDC and state officials there may be times you would need to report to the office on a monthly or quarterly basis for team meetings or engagement activities.

As a Customer Care Representative, you will act as a trusted advisor and educator on healthcare-related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone’s life and help make healthcare easy, apply today!

Here’s what a typical day may look like: • From the moment you log in, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers • You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails. • You will partner internally to create a seamless experience for our customers and resolve potential issues.

Here’s what Anthem offers: • A career path with opportunity for growth • Ability to obtain your Associate’s or Bachelor’s degree or further your education with tuition reimbursement. • Affordable Health Insurance, Dental, Vision and Basic Life • 401K match, Paid Time Off, Holiday Pay • Quarterly incentive bonus and annual increases plan based on performance.


SIGN-ON BONUS $500

Due to the current COVID-19 (coronavirus) pandemic, this position will require you to work remotely from your home with the flexibility to return to a regular, in-office work environment. As we continue to monitor guidance from CDC and state officials there may be times you would need to report to the office on a monthly or quarterly basis for team meetings or engagement activities.

As a Customer Care Representative, you will act as a trusted advisor and educator on healthcare-related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone’s life and help make healthcare easy, apply today!

Here’s what a typical day may look like: • From the moment you log in, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers • You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails. • You will partner internally to create a seamless experience for our customers and resolve potential issues.

Here’s what Anthem offers: • A career path with opportunity for growth • Ability to obtain your Associate’s or Bachelor’s degree or further your education with tuition reimbursement. • Affordable Health Insurance, Dental, Vision and Basic Life • 401K match, Paid Time Off, Holiday Pay • Quarterly incentive bonus and annual increases plan based on performance.

Inbound Call Coordinator Location: Nashville TN (Remote-post Covid) Hours: Monday-Friday 10a-7p

The inbound Call Coordinator is responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues. Inbound Call Coordinator’s primary duties may include but are not limited to: • Provide support to our patients, clinicians, physicians, and health plans administratively, and by answering inbound calls. • Works to ensure the efficient scheduling of initial or follow-up appointments and triaging calls appropriately to different departments within the organization. • May obtain related documentation (e.g., patient information, insurance coverage). • This is the entry-level for the Inbound Call Coordinators. • Has little or no prior relevant training. • Acquires basic skills to perform routine tasks. • Work is prescribed and completed with little autonomy. • Works with either close supervision or under clearly defined procedures.

Inbound Call Coordinator Benefits: We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental-, vision-, short- and long-term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.


Inbound Call Coordinator Location: Nashville TN (Remote-post Covid) Hours: Monday-Friday 10a-7p

The inbound Call Coordinator is responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues. Inbound Call Coordinator’s primary duties may include but are not limited to: • Provide support to our patients, clinicians, physicians, and health plans administratively, and by answering inbound calls. • Works to ensure the efficient scheduling of initial or follow-up appointments and triaging calls appropriately to different departments within the organization. • May obtain related documentation (e.g., patient information, insurance coverage). • This is the entry level for the Inbound Call Coordinators. • Has little or no prior relevant training. • Acquires basic skills to perform routine tasks. • Work is prescribed and completed with little autonomy. • Works with either close supervision or under clearly defined procedures.

Inbound Call Coordinator Benefits: We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental-, vision-, short- and long-term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs, and financial education resources, to name a few.

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and has been named a 2019 Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.


$500 SIGN-ON BONUS Midland, GA


Due to the current COVID-19 (coronavirus) pandemic, this position will require you to work remotely from your home with the flexibility to return to a regular, in-office work environment. As we continue to monitor guidance from CDC and state officials there may be times you would need to report to the office on a monthly or quarterly basis for team meetings or engagement activities. As a Customer Care Representative, you will act as a trusted advisor and educator on healthcare-related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone’s life and help make healthcare easy, apply today!

Here’s what a typical day may look like:

  • From the moment you log in, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers

  • You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats, or e-mails.

  • You will partner internally to create a seamless experience for our customers and resolve potential issues.

Here’s what Anthem offers:

  • A career path with opportunity for growth

  • Ability to obtain your Associate’s or Bachelor’s degree or further your education with tuition reimbursement.

  • Affordable Health Insurance, Dental, Vision, and Basic Life

  • 401K match, Paid Time Off, Holiday Pay

  • Quarterly incentive bonus and annual increases plan based on performance.

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