Hiring locations in Tampa, FL; Louisville, KY; Las Vegas, NV; Atlanta, GA; Indianapolis, IN; Denver, CO; St Louis, MO; or Virginia Beach, VA.,
Hiring Successful candidates will be located within 120 miles of Anthem locations
As one of America’s largest commercial health benefits companies by membership, Anthem, Inc. is honored by the opportunity to impact so many lives. More than 38 million members rely on us every day to be leaders, advocates, and innovators in the call to improve health, quality of care, and value for our members. Read employee reviews here
Here’s what a typical day may look like:
From the moment you log in, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers
You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails.
You will partner internally to create a seamless experience for our customers and resolve potential issues.
Qualifications
The health of our associates and communities is a top priority for Anthem. We require all new candidates to become vaccinated against Covid-19. All offers of employment are conditioned on completion of a background check, including COVID-19 vaccination verification. If you are not vaccinated, your offer will be rescinded unless you provide – and Anthem approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Anthem is able to reasonably accommodate. Anthem will also follow all relevant federal, state, and local laws.
Required:
High school diploma and 1 year of experience in customer service. Or any combination of education and experience, which would provide an equivalent background.
Ability to work from home with internet access and a quiet and private workspace
Reside within a 2-hour commute of an Anthem office.
Preferred:
A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact
A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues or concerns
A composed individual able to multi-task, navigate multiple computer applications and work efficiently while communicating and serving the customer
Must have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet members’ needs, to being accountable for commitments made to customers or others and ensuring follow-ups are completed.
Flexible and quick learner, willing to adapt to changing customer and business needs.
Primary duties may include, but are not limited to:
Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
Analyzes problems and provides information/solutions.
Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
Thoroughly documents inquiry outcomes for accurate tracking and analysis.
Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
Researches and analyzes data to address operational challenges and customer service issues.
Provides external and internal customers with requested information.
Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
Uses computerized systems for tracking, information gathering and troubleshooting.
Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
Seeks, understands and responds to the needs and expectations of internal and external customers.
Required to meet department goals.
Qualifications
Requires an HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
Bilingual (Spanish) or multi-language skills required.
Must be able to pass a validated language test/assessment required.
This position is defined as remote, or work-from-home, however, you may need to report to a local Anthem office periodically.
HIFT: Training Schedule: 8:00am - 4:30pm, Permanent Work Schedule: 9:00am - 5:30pm
Here’s what a typical day may look like: • From the moment you log in, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers • You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails. • You will partner internally to create a seamless experience for our customers and resolve potential issues.
Here’s what Anthem offers: • A career path with opportunity for growth • Ability to obtain your Associate’s or Bachelor’s degree or further your education with tuition reimbursement. • Affordable Health Insurance, Dental, Vision and Basic Life • 401K match, Paid Time Off, Holiday Pay • Annual incentive bonus and annual increases plan based on performance.
At Anthem, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The differences we each bring to the table are a part of what makes our company so successful.
REQUIREMENTS: • High school diploma and 1 year of experience in customer service, including excellent communication both verbal and written and problem-solving skills; or any combination of education and experience, which would provide an equivalent background.
PREFERRED QUALIFICATIONS: • A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact • A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues or concerns • A composed individual able to multi-task, navigate multiple computer applications and work efficiently while communicating and serving the customer • Must have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet members’ needs, to being accountable for commitments made to customers or others and ensuring follow-ups are completed. • Flexible and quick learner, willing to adapt to changing customer and business needs. • Ability to work from home with internet access and a quiet and private workspace.
SHIFT: Training Schedule 8:00 am – 4:30 pm for 8 weeks of training, Work Schedule: 9:00 am - 5:30 pm.
Here’s what a typical day may look like: • From the moment you log in, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers • You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails. • You will partner internally to create a seamless experience for our customers and resolve potential issues.
Here’s what Anthem offers: • A career path with opportunity for growth • Ability to obtain your Associate’s or Bachelor’s degree or further your education with tuition reimbursement. • Affordable Health Insurance, Dental, Vision and Basic Life • 401K match, Paid Time Off, Holiday Pay • Quarterly incentive bonus and annual increases plan based on performance.
At Anthem, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The differences we each bring to the table are a part of what makes our company so successful.
REQUIREMENTS: • High school diploma and 1 year of experience in customer service, including excellent communication both verbal and written and problem-solving skills; or any combination of education and experience, which would provide an equivalent background.
PREFERRED QUALIFICATIONS:
• A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact
• A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues or concerns
• A composed individual able to multi-task, navigate multiple computer applications and work efficiently while communicating and serving the customer
• Must have a strong work ethic and sense of responsibility to your team mates and our members, demonstrated by the simplest things like being on time and available to meet member’s needs, to being accountable for commitments made to customers or others and ensuring follow-ups are completed.
• Flexible and quick learner, willing to adapt to changing customer and business needs.
• Ability to work from home with internet access and a quiet and private workspace.
Customer Care Representative Due to the current COVID-19 (coronavirus) pandemic, this position will require you to work remotely from your home with the flexibility to return to a regular, in-office work environment. As we continue to monitor guidance from CDC and state officials there may be times you would need to report to the office on a monthly or quarterly basis for team meetings or engagement activities. As a Customer Care Representative, you will act as a trusted advisor and educator on healthcare-related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone’s life and help make healthcare easy, apply today!
SHIFT: Training Schedule 8:00 am – 4:30 pm for 8 weeks of training, Work Schedule: 9:00 am - 5:30 pm.
Here’s what a typical day may look like: • From the moment you log in, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers • You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails. • You will partner internally to create a seamless experience for our customers and resolve potential issues.
Here’s what Anthem offers: • A career path with opportunity for growth • Ability to obtain your Associate’s or Bachelor’s degree or further your education with tuition reimbursement. • Affordable Health Insurance, Dental, Vision and Basic Life • 401K match, Paid Time Off, Holiday Pay • Quarterly incentive bonus and annual increases plan based on performance.
At Anthem, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The differences we each bring to the table are a part of what makes our company so successful.
Successful candidates for this position will live within commuting distance from any of our Anthem offices. This is an after-hours position, the schedule is Saturday and Sunday from 11 AM - 7 PM EST and Monday-Wednesday 4:00 pm - 12:00 am (Your LOCAL time).
As a Customer Care Representative, you will act as a trusted advisor and educator on healthcare-related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone’s life and help make healthcare easy, apply today!
Here’s what a typical day may look like:
From the moment you log in, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers
You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails.
You will partner internally to create a seamless experience for our customers and resolve potential issues.
Here’s what Anthem offers:
A career path with opportunity for growth
Ability to obtain your Associate’s or Bachelor’s degree or further your education with tuition reimbursement.
Affordable Health Insurance, Dental, Vision and Basic Life
401K match, Paid Time Off, Holiday Pay
Quarterly incentive bonus and annual increases plan based on performance.
At Anthem, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The differences we each bring to the table are a part of what makes our company so successful.
Qualifications
Required:
High school diploma and 1 year of experience in customer service.
Or any combination of education and experience, which would provide an equivalent background.
Ability to work from home with internet access and a quiet and private work space
Preferred:
A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact
A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues or concerns
A composed individual who is tech savvy, able to multi-task, navigating multiple computer applications and working efficiently while communicating and serving the customer
Must have a strong work ethic and sense of responsibility to your team mates and our members, demonstrated by the simplest things like being on time and available to meet member’s needs, to being accountable for commitments made to customers or others and ensuring follow-ups are completed.
Flexible and quick learner, willing to adapt to changing customer and business needs.
Comfortable working in an inbound call center environment.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short- and long-term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
As a Customer Care Representative, you will act as a trusted advisor and educator on healthcare-related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone’s life and help make healthcare easy, apply today!
Here’s what a typical day may look like:
From the moment you login, you’ll be focused on proactively resolving our member's and/or providers' questions and concerns using computer-based resources to find answers.
You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails.
You will partner internally to create a seamless experience for our customers and resolve potential issues.
Required:
High school diploma and 1 year of experience in Customer Service, or any combination of education and experience, which would provide an equivalent background.
Ability to work from home with internet access and a quiet and private work space
Preferred Qualifications:
Relevant experience for this position should include both verbal and written communication and problem-solving.
A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact
A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues or concerns
A composed individual able to multi-task, navigate multiple computer applications, and working efficiently while communicating and serving the customer
Must have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet members’ needs, to being accountable for commitments made to customers or others and ensuring follow-ups are completed.
Flexible and quick learner, willing to adapt to changing customer and business needs.
As a Customer Care Representative, you will act as a trusted advisor and educator on healthcare-related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone’s life and help make healthcare easy, apply today!
Here’s what a typical day may look like:
From the moment you log in, you’ll be focused on proactively resolving our member's and/or providers' questions and concerns using computer-based resources to find answers.
You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails.
You will partner internally to create a seamless experience for our customers and resolve potential issues
Required:
High school diploma and 1 year of experience in Customer Service, or any combination of education and experience, which would provide an equivalent background.
Ability to work from home with internet access and a quiet and private workspace
Preferred Qualifications:
Relevant experience for this position should include both verbal and written communication and problem-solving.
A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact
A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues or concerns
A composed individual able to multi-task, navigate multiple computer applications and work efficiently while communicating and serving the customer
Must have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet members’ needs, to being accountable for commitments made to customers or others, and ensuring follow-ups are completed.
Flexible and quick learner, willing to adapt to changing customer and business needs.
As a Customer Care Representative you will act as a trusted advisor and educator on health care related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone’s life and help make healthcare easy, apply today!
Here’s what a typical day may look like:
From the moment you log in, you’ll be focused on proactively resolving our members and/or providers' questions and concerns using computer based resources to find answers.
You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails.
You will partner internally to create a seamless experience for our customers and resolve potential issues.
Required:
High school diploma and 1 year of experience in Customer Service, or any combination of education and experience, which would provide an equivalent background.
Ability to work from home with internet access and a quiet and private workspace
Preferred Qualifications:
Relevant experience for this position should include both verbal and written communication and problem-solving.
A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact
A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues or concerns
A composed individual able to multi-task, navigate multiple computer applications and work efficiently while communicating and serving the customer
Must have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet members’ needs, being accountable for commitments made to customers or others, and ensuring follow-ups are completed.
Flexible and quick learner, willing to adapt to changing customer and business needs.
Health Program Representative
As a Health Program Representative, you are responsible for providing initial contact between distinct Care Management programs and specifically identified members. Working under direct supervision, you will handle inbound/outbound enrollment and engagement call with eligible members to provide information regarding program features. The majority of your workday will be making outbound calls.
Available Schedules for these teams vary within the overall time frame of 11 AM- 11 PM CST daily. Priority will be given to candidates with availability to work an 8.5-hour shift starting at 2:30 PM CST or later.
Location: This is a remote position, but candidates must be located in specific areas. Successful candidates will be located within 120 miles of Anthem locations in Tampa, FL; Louisville, KY; Las Vegas, NV; Atlanta, GA; Indianapolis, IN; Denver, CO; St Louis, MO; or Virginia Beach, VA.
Primary duties may include, but are not limited to:
Gathers and records appropriate member information in accordance with policies and procedures via telephone
Encourages members to participate in the Care Management programs by providing information about the program, outlining program features/value and explaining available services.
Records call details and utilize call scripts as needed based on client requirements.
Directs member inquiries to appropriate clinical staff. - Initiates referrals and manages consults from clinicians for participants registered in Care Management.
Gathers information from hospitals, health plans, physicians, patients, vendors and other referral sources.
Contacts physician offices to obtain demographic information or related data as needed.
Qualifications
Required:
HS diploma or the equivalent;
Minimum of 6 months experience in a telesales or customer service role;
Or any combination of education and experience which would provide an equivalent background.
Ability to work from home meeting Anthem requirements for high-speed internet access in a quiet and private workspace.
Preferred:
Computer/keyboarding proficiency is strongly preferred.
Knowledge of company products, services, and benefits preferred.
Health Program Representative
As a Health Program Representative, you are responsible for providing initial contact between distinct Care Management programs and specific identified members. Working under direct supervision, you will handle inbound/outbound enrollment and engagement call with eligible members to provide information regarding program features. The majority of your workday will be making outbound calls.
Available Schedules for these teams vary within the overall time frame of 11 AM- 11 PM CST daily. Priority will be given to candidates with availability to work an 8.5-hour shift starting at 2:30 PM CST or later.
Location: This is a remote position, but candidates must be located in specific areas. Successful candidates will be located within 120 miles of Anthem locations in Tampa, FL; Louisville, KY; Las Vegas, NV; Atlanta, GA; Indianapolis, IN; Denver, CO; St Louis, MO; or Virginia Beach, VA.
Primary duties may include, but are not limited to:
Gathers and records appropriate member information in accordance with policies and procedures via telephone
Encourages members to participate in the Care Management programs by providing information about the program, outlining program features/value and explaining available services.
Records call details and utilize call scripts as needed based on client requirements.
Directs member inquiries to appropriate clinical staff. - Initiates referrals and manages consults from clinicians for participants registered in Care Management.
Gathers information from hospitals, health plans, physicians, patients, vendors and other referral sources.
Contacts physician offices to obtain demographic information or related data as needed.
Qualifications
Required:
HS diploma or the equivalent;
Minimum of 6 months experience in a telesales or customer service role;
Or any combination of education and experience which would provide an equivalent background.
Ability to work from home meeting Anthem requirements for high-speed internet access in a quiet and private workspace.
Preferred:
Computer/keyboarding proficiency is strongly preferred.
Knowledge of company products, services, and benefits preferred.
Health Program Representative
As a Health Program Representative, you are responsible for providing initial contact between distinct Care Management programs and specific identified members. Working under direct supervision, you will handle inbound/outbound enrollment and engagement calls with eligible members to provide information regarding program features. The majority of your work day will be making outbound calls.
Available Schedules for these teams vary within the overall time frame of 11 AM- 11 PM CST daily. Priority will be given to candidates with availability to work an 8.5 hour shift starting at 2:30 PM CST or later.
Location: This is a remote position, but candidates must be located in specific areas. Successful candidates will be located within 120 miles of Anthem locations in Tampa, FL; Louisville, KY; Las Vegas, NV; Atlanta, GA; Indianapolis, IN; Denver, CO; St Louis, MO; or Virginia Beach, VA.
Primary duties may include, but are not limited to:
Gathers and records appropriate member information in accordance with policies and procedures via telephone
Encourages members to participate in the Care Management programs by providing information about the program, outlining program features/value, and explaining available services.
Records call details and utilize call scripts as needed based on client requirements.
Directs member inquiries to appropriate clinical staff. - Initiates referrals and manages consults from clinicians for participants registered in Care Management.
Gathers information from hospitals, health plans, physicians, patients, vendors and other referral sources.
Contacts physician offices to obtain demographic information or related data as needed.
Qualifications
Required:
HS diploma or the equivalent;
Minimum of 6 months experience in a telesales or customer service role;
Or any combination of education and experience which would provide an equivalent background.
Ability to work from home meeting Anthem requirements for high-speed internet access in a quiet and private workspace.
Preferred:
Computer/keyboarding proficiency is strongly preferred.
Knowledge of company products, services and benefits preferred.
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