Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care positions. Starting to Salary is $13.- $20 per hour, FL IN, NV, KY, TN,
CO, GA,MO, MA, PA, WV, OH, MA. Link at the bottom for more locations
This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company. Read employee reviews here.
Customer Care Representative
Due to the current COVID-19 (coronavirus) pandemic, this position will require you to work remotely from your home with the flexibility to return to a regular, in-office work environment. As we continue to monitor guidance from CDC and state officials there may be times you would need to report to the office on a monthly or quarterly basis for team meetings or engagement activities.
As a Customer Care Representative, you will act as a trusted advisor and educator on healthcare-related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone’s life and help make healthcare easy, apply today!
Here’s what a typical day may look like:
From the moment you log in, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers
You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails.
You will partner internally to create a seamless experience for our customers and resolve potential issues.
Here’s what Anthem offers:
A career path with opportunity for growth
Ability to obtain your Associate’s or Bachelor’s degree or further your education with tuition reimbursement.
Affordable Health Insurance, Dental, Vision, and Basic Life
401K match, Paid Time Off, Holiday Pay
Quarterly incentive bonus and annual increases plan based on performance.
At Anthem, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The differences we each bring to the table are a part of what makes our company so successful.
$500 Sign-on Bonus!
Here’s what Anthem offers:
A career path with opportunity for growth
Ability to obtain your Associate’s or Bachelor’s degree or further your education with tuition reimbursement.
Affordable Health Insurance, Dental, Vision, and Basic Life
401K match, Paid Time Off, Holiday Pay
Quarterly incentive bonus and annual increases plan based on performance.
At Anthem, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The differences we each bring to the table are a part of what makes our company so successful.
Qualifications
Relevant experience for this position should include both verbal and written communication and problem-solving.
Required:
High school diploma and 1 year of experience in customer service.
Or any combination of education and experience, which would provide an equivalent background.
Ability to work from home with internet access and a quiet and private workspace.
$500 Sign-on Bonus
Customer Care Representative This position will work virtually. Working virtually is defined as working from home daily with some periodic requests to meet at a local Anthem office for specific training, team engagement, equipment pick-up, or support if associates have ongoing IT issues. As a Customer Care Representative, you will act as a trusted advisor and educator on healthcare-related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone’s life and help make healthcare easy, apply today! Here’s what a typical day may look like:
From the moment you log in, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers
You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails.
You will partner internally to create a seamless experience for our customers and resolve potential issues.
Here’s what Anthem offers:
A career path with opportunity for growth
Ability to obtain your associate’s or bachelor’s degree or further your education with tuition reimbursement.
Affordable Health Insurance, Dental, Vision, and Basic Life
401K match, Paid Time Off, Holiday Pay
Quarterly incentive bonus and annual increases plan based on performance.
Qualifications
Minimum Requirements
High school diploma and 1 year of experience in customer service, including excellent communication both verbal and written and problem-solving skills; or any combination of education and experience, which would provide an equivalent background.
Ability to work from home with internet access and a quiet and private workspace
Ability to work any 8-hour shift between the hours of 8:00 am to 6:30 pm EST
Must be bilingual in one of the following: Vietnamese, Cantonese, Mandarin, Korean.
$500 Sign-on Bonus!
Here’s what a typical day may look like:
From the moment you login, you’ll be focused on proactively resolving our members and/or providers questions and concerns using the computer-based log in resources to find answers
You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails.
You will partner internally to create a seamless experience for our customers and resolve potential issues.
Qualifications
Relevant experience for this position should include both verbal and written communication and problem-solving.
Required:
High school diploma and 1 year of experience in customer service.
Or any combination of education and experience, which would provide an equivalent background. Ability to work from home with internet access and a quiet and private workspace.
$500 SIGN-ON BONUSLouisville, KY
Here’s what a typical day may look like: • From the moment you log in, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers • You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails. • You will partner internally to create a seamless experience for our customers and resolve potential issues.
Qualifications
Minimum Requirements:
• High school diploma and 1 year of experience in customer service, including excellent communication both verbal and written, and problem-solving skills; or any combination of education and experience, which would provide an equivalent background. • Ability to work from home with internet access and a quiet and private workspace • Ability to work an 8-hour shift between the hours of 7:00 am CT to 7:00 pm.
Nashville, TN
Qualifications
Minimum Requirements:
• High school diploma and 1 year of experience in customer service, including excellent communication both verbal and written, and problem-solving skills; or any combination of education and experience, which would provide an equivalent background. • Ability to work from home with internet access and a quiet and private workspace • Ability to work an 8-hour shift between the hours of 7:00 am CT to 7:00 pm CT.
Preferred Qualifications: • A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact • A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues, or concerns • A composed individual able to multi-task, navigating multiple computer applications, and working efficiently while communicating and serving the customer • Must have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet member’s needs, being accountable for commitments made to customers or others, and ensuring follow-ups are completed. • Flexible and quick learner, willing to adapt to changing customer and business needs.
Denver, CO
Here’s what a typical day may look like:
From the moment you log in, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers
You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats, or e-mails.
You will partner internally to create a seamless experience for our customers and resolve potential issues.
Qualifications
High school diploma and 1 year of experience in customer service, including excellent communication both verbal and written and problem-solving skills; or any combination of education and experience, which would provide an equivalent background.
A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact
A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues or concerns
A composed individual able to multi-task, navigating multiple computer applications and working efficiently while communicating and serving the customer
Must have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet member’s needs, to being accountable for commitments made to customers or others and ensuring follow-ups are completed.
Flexible and quick learner, willing to adapt to changing customer and business needs.
Ability to work from home with internet access and a quiet and private workspace
Applicable to Colorado Applicants Only Hourly Pay Range*: $14.62/hr - $20.19/hr
Atlanta, GA
Here’s what a typical day may look like:
From the moment you log in, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers
You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats, or e-mails.
You will partner internally to create a seamless experience for our customers and resolve potential issues.
Qualifications
High school diploma and 1 year of experience in customer service, including excellent communication both verbal and written and problem-solving skills; or any combination of education and experience, which would provide an equivalent background.
A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact
A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues or concerns
A composed individual able to multi-task, navigating multiple computer applications, and working efficiently while communicating and serving the customer
Must have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet member’s needs, to being accountable for commitments made to customers or others, and ensuring follow-ups are completed.
Flexible and quick learner, willing to adapt to changing customer and business needs.
Ability to work from home with internet access and a quiet and private workspace
Applicable to Colorado Applicants Only Hourly Pay Range*: $14.62/hr - $20.19/hr
Here’s what a typical day may look like:St. Louis, MO
From the moment you log in, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers
You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats, or e-mails.
You will partner internally to create a seamless experience for our customers and resolve potential issues.
Qualifications
High school diploma and 1 year of experience in customer service, including excellent communication both verbal and written, and problem-solving skills; or any combination of education and experience, which would provide an equivalent background.
A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact
A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues or concerns
A composed individual able to multi-task, navigating multiple computer applications, and working efficiently while communicating and serving the customer
Must have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet member’s needs, to being accountable for commitments made to customers or others, and ensuring follow-ups are completed.
Flexible and quick learner, willing to adapt to changing customer and business needs.
Ability to work from home with internet access and a quiet and private workspace
Applicable to Colorado Applicants Only Hourly Pay Range*: $14.62/hr - $20.19/hr
Kissimmee, FL
AY: $13.50- $15.00/ hr based on years of relevant work experience.
SHIFT: You will be assigned an 8-hour shift between the hours of 9:30 am and 7 pm with possible Saturday hours.
Here’s what a typical day may look like: • From the moment you login, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers • You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails. • You will partner internally to create a seamless experience for our customers and resolve potential issues.
Here’s what Anthem offers: • A career path with opportunity for growth • Ability to obtain your Associate’s or Bachelor’s degree or further your education with tuition reimbursement. • Affordable Health Insurance, Dental, Vision and Basic Life • 401K match, Paid Time Off, Holiday Pay • Quarterly incentive bonus and annual increases plan based on performance.
At Anthem, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The differences we each bring to the table are a part of what makes our company so successful.
Qualifications
REQUIREMENTS: • High school diploma and 1 year of experience in customer service, including excellent communication both verbal and written, and problem-solving skills; or any combination of education and experience, which would provide an equivalent background.
PREFERRED QUALIFICATIONS: • A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact • A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues or concerns • A composed individual able to multi-task, navigating multiple computer applications, and working efficiently while communicating and serving the customer • Must have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet member’s needs, to being accountable for commitments made to customers or others and ensuring follow-ups are completed. • Flexible and quick learner, willing to adapt to changing customer and business needs. • Ability to work from home with internet access and a quiet and private workspace.
Portland, ME
Ability to work Thursday, Friday, Saturday, Sunday and Monday from 4:00pm - 12:30am EST + rotating holidays (Tuesday and Wednesday will be days off)
Qualifications:
Required:
High school diploma and 1 year of experience in customer service, including excellent communication both verbal and written, and problem-solving skills; or any combination of education and experience, which would provide an equivalent background.
Preferred:
A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact
A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues or concerns
A composed individual able to multi-task, navigating multiple computer applications and working efficiently while communicating and serving the customer
Must have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet member’s needs, to being accountable for commitments made to customers or others and ensuring follow-ups are completed.
Flexible and quick learner, willing to adapt to changing customer and business needs.
Ability to work from home with internet access and a quiet and private workspace
Experience working on a crisis line in an inbound call center is a plus; Though this is a non-clinical position, it backs up the clinical queues after hours and is a critical position to ensure crisis calls are answered
Computer literacy helpful
Located in the Eastern Time Zone and within 1 hour of an Anthem office location
Seven Fields, PA
Located in the Eastern Time Zone and within 1 hour of an Anthem office location
Ability to work Thursday, Friday, Saturday, Sunday and Monday from 4:00pm - 12:30am EST + rotating holidays (Tuesday and Wednesday will be days off)
Customer Care Representative Due to the current COVID-19 (coronavirus) pandemic, this position will require you to work remotely from your home with the flexibility to return to a regular, in-office work environment. As we continue to monitor guidance from CDC and state officials there may be times you would need to report to the office on a monthly or quarterly basis for team meetings or engagement activities.
As a Customer Care Representative, you will act as a trusted advisor and educator on healthcare-related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone’s life and help make healthcare easy, apply today!
Here’s what a typical day may look like:
From the moment you log in, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers
You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails.
You will partner internally to create a seamless experience for our customers and resolve potential issues.
Comments