Indianapolis, IN - Richmond, VA - Midland, GA, Iowa, Wisconsin, Nebraska, New Hampshire Florida, Colorado, New York,
At Anthem Blue Cross and Blue Shield, we understand our health connects us to each other. What we all do impacts those around us. So Anthem is dedicated to delivering better care to our members, providing greater value to our customers, and helping improve the health of our communities. Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. READ EMPLOYEE REVIEWS HERE
Indianapolis, IN - Richmond, VA - Midland, GA
ob Description
Responsible for successfully completing the required basic training.
Able to perform basic job functions with help from co-workers, specialists, and managers on non-basic issues.
Primary duties may include but are not limited to:
Respond to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility,, and claims.
Analyzes problems and provides information/solutions.
Operates a PC/image station to obtain and extract information, documents information, activities, and changes in the database.
Thoroughly documents inquiry outcomes for accurate tracking and analysis.
Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
Researches and analyzes data to address operational challenges and customer service issues.
Provides external and internal customers with requested information.
Under immediate supervision, receives and places follow-up telephone calls/e-mails to answer customer questions that are routine in nature.
Uses computerized systems for tracking, information gathering, and troubleshooting.
Requires limited knowledge of company services, products, insurance benefits, provider contracts, and claims.
Seeks, understands, and responds to the needs and expectations of internal and external customers.
Requirements
Required to meet department goals.
Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and an experience that would provide an equivalent background.
For URAC accredited areas the following applies: Requires strong oral, written, and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
SCHEDULE: Full-time
Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.
This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company.
Responsible for successfully completing the required basic training.
Able to perform basic job functions with help from co-workers, specialists, and managers on non-basic issues. Must pass the appropriate pre-employment test battery.
Primary duties may include, but are not limited to:
Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Analyzes problems and provides information/solutions.
Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
Thoroughly documents inquiry outcomes for accurate tracking and analysis.
Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
Researches and analyzes data to address operational challenges and customer service issues.
Provides external and internal customers with requested information.
Under immediate supervision, receives and places follow-up telephone calls/e-mails to answer customer questions that are routine in nature.
Uses computerized systems for tracking, information gathering, and troubleshooting.
Requires limited knowledge of company services, products, insurance benefits, provider contracts,, and claims.
Seeks, understands and responds to the needs and expectations of internal and external customers.
Required to meet department goals.
$500 Sign-On Bonus Available! Indianapolis, IN
Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.
This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.
Consumer Service Associate
Due to the current COVID-19 (coronavirus) pandemic, this position will require you to work remotely from your home with the flexibility to return to a regular, in-office work environment. As we continue to monitor guidance from CDC and state officials there may be times you would need to report to the office on a monthly or quarterly basis for team meetings or engagement activities.
As a Consumer Service Associate, you will act as a trusted advisor and educator on healthcare-related inquires, responsible for assisting national marquee client(s) with the Anthem at Your Service Model. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone’s life and help make healthcare easy, apply today!
Here’s what a typical day may look like:
From the moment you log in, you’ll be focused on proactively resolving our member's and/or providers' questions and concerns using computer-based resources to find answers, interacting with members verbally and in written form.
You will act as a trusted advisor and educator on health care-related inquiries to include:
interpreting plan benefit design
resolving a claim, benefit, and enrollment issues
making a connection during the contact
helping find a doctor via telephone calls, online chats or e-mails.
You will understand and communicate the benefit design packages to members as defined by the employer.
You will assist in increasing members' engagement in appropriate programs and offerings.
Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities.
This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.
Customer Care Representative I/II/III
$500 Sign-On Bonus
Due to the current COVID-19 (coronavirus) pandemic, this position will require you to work remotely from your home with the flexibility to return to a regular, in-office work environment. As we continue to monitor guidance from CDC and state officials there may be times you would need to report to the office on a monthly or quarterly basis for team meetings or engagement activities. As a Customer Care Representative, you will act as a trusted advisor and educator on healthcare-related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone’s life and help make healthcare easy, apply today!
Here’s what a typical day may look like:
From the moment you log in, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers
You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails.
You will partner internally to create a seamless experience for our customers and resolve potential issues.
Here’s what Anthem offers:
A career path with opportunity for growth
Ability to obtain your Associate’s or Bachelor’s degree paid for in full or further your education with tuition reimbursement.
Affordable Health Insurance, Dental, Vision, and Basic Life
401K match, Paid Time Off, Holiday Pay
Quarterly incentive bonus and annual increases plan based on performance.
At Anthem, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The differences we each bring to the table are a part of what makes our company so successful.
Wisconsin $500 Sign-On Bonus
Customer Care Representative I/II/III
$500 Sign-On Bonus
Due to the current COVID-19 (coronavirus) pandemic, this position will require you to work remotely from your home with the flexibility to return to a regular, in-office work environment. As we continue to monitor guidance from CDC and state officials there may be times you would need to report to the office on a monthly or quarterly basis for team meetings or engagement activities. As a Customer Care Representative, you will act as a trusted advisor and educator on healthcare-related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone’s life and help make healthcare easy, apply today!
Here’s what a typical day may look like:
From the moment you log in, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers
You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails.
You will partner internally to create a seamless experience for our customers and resolve potential issues.
Here’s what Anthem offers:
A career path with opportunity for growth
Ability to obtain your Associate’s or Bachelor’s degree paid for in full or further your education with tuition reimbursement.
Affordable Health Insurance, Dental, Vision, and Basic Life
401K match, Paid Time Off, Holiday Pay
Quarterly incentive bonus and annual increases plan based on performance.
At Anthem, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The differences we each bring to the table are a part of what makes our company so successful.
Qualifications
Minimum Qualifications
High school diploma and 1 year of experience in customer service, or any combination of education and experience, which would provide an equivalent background.
$500 Sign-On Bonus
Customer Care Representative I/II/III
$500 Sign-On Bonus
Due to the current COVID-19 (coronavirus) pandemic, this position will require you to work remotely from your home with the flexibility to return to a regular, in-office work environment. As we continue to monitor guidance from CDC and state officials there may be times you would need to report to the office on a monthly or quarterly basis for team meetings or engagement activities. As a Customer Care Representative, you will act as a trusted advisor and educator on healthcare-related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone’s life and help make healthcare easy, apply today!
Here’s what a typical day may look like:
From the moment you log in, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers
You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails.
You will partner internally to create a seamless experience for our customers and resolve potential issues.
Here’s what Anthem offers:
A career path with opportunity for growth
Ability to obtain your Associate’s or Bachelor’s degree paid for in full or further your education with tuition reimbursement.
Affordable Health Insurance, Dental, Vision, and Basic Life
401K match, Paid Time Off, Holiday Pay
Quarterly incentive bonus and annual increases plan based on performance.
At Anthem, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The differences we each bring to the table are a part of what makes our company so successful.
Qualifications
Minimum Qualifications
High school diploma and 1 year of experience in customer service, or any combination of education and experience, which would provide an equivalent background.
Tampa, FL
Customer Care Representative - Remote - $500 Sign-On Bonus
Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care. This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.
Customer Care Representative
This position will work virtually. Working virtually is defined as working from home daily with some periodic requests to meet at a local Anthem office for specific training, team engagement, equipment pick-up or support if associates have ongoing IT issues.
As a Customer Care Representative, you will act as a trusted advisor and educator on health care-related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone’s life and help make healthcare easy, apply today!
Here’s what a typical day may look like:
From the moment you log in, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails. You will partner internally to create a seamless experience for our customers and resolve potential issues.
Houston, TX
This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.
Customer Care Representative
This position will work virtually. Working virtually is defined as working from home daily with some periodic requests to meet at a local Anthem office for specific training, team engagement, equipment pick-up or support if associates have ongoing IT issues.
As a Customer Care Representative, you will act as a trusted advisor and educator on health care-related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone’s life and help make healthcare easy, apply today!
Here’s what a typical day may look like:
· From the moment you log in, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers
· You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails.
· You will partner internally to create a seamless experience for our customers and resolve potential issues.
Here’s what Anthem offers:
· A career path with opportunity for growth
· Ability to obtain your associate’s or bachelor’s degree or further your education with tuition reimbursement.
· Affordable Health Insurance, Dental, Vision and Basic Life
· 401K match, Paid Time Off, Holiday Pay
· Quarterly incentive bonus and annual increases plan based on performance.
Denver, CO $500 Sign-On Bonus Available!
$500 Sign-On Bonus Available!
Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.
This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.
Consumer Service Associate
Due to the current COVID-19 (coronavirus) pandemic, this position will require you to work remotely from your home with the flexibility to return to a regular, in-office work environment. As we continue to monitor guidance from CDC and state officials there may be times you would need to report to the office on a monthly or quarterly basis for team meetings or engagement activities.
As a Consumer Service Associate, you will act as a trusted advisor and educator on health care-related inquires, responsible for assisting national marquee client(s) with the Anthem at Your Service Model. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone’s life and help make healthcare easy, apply today!
Here’s what a typical day may look like:
From the moment you log in, you’ll be focused on proactively resolving our member's and/or providers' questions and concerns using computer-based members' resources to find answers, interacting with members verbally and in written form.
You will act as a trusted advisor and educator on healthcare-related inquiries to include:
interpreting plan benefit design
resolving a claim, benefit, and enrollment issues
making a connection during the contact
helping find a doctor via telephone calls, online chats or e-mails.
You will understand and communicate the benefit design packages to members as defined by the employer.
You will assist in increasing member's engagement in appropriate programs and offerings
Tampa, FL Remote - $500 Sign-On Bonus
Customer Care Representative
This position will work virtually. Working virtually is defined as working from home daily with some periodic requests to meet at a local Anthem office for specific training, team engagement, equipment pick-up, or support if associates have ongoing IT issues.
As a Customer Care Representative, you will act as a trusted advisor and educator on healthcare-related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone’s life and help make healthcare easy, apply today!
Here’s what a typical day may look like:
From the moment you log in , you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers
You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails.
You will partner internally to create a seamless experience for our customers and resolve potential issues.
• Here’s what Anthem offers:
• A career path with opportunity for growth
• Ability to obtain your associate’s or bachelor’s degree or further your education with tuition reimbursement.
• Affordable Health Insurance, Dental, Vision and Basic Life
• 401K match, Paid Time Off, Holiday Pay
• Quarterly incentive bonus and annual increases plan based on performance.
Qualifications
Minimum Requirements
• Requires an HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background. Ability to work from home with internet access and a quiet and private workspace • Ability to work an 8-hour shift between the hours of 8:00 AM - 7:00 PM EST.
Indianapolis, IN, Roanoke, VA or Denver, CO.
As a Consumer Service Associate, you will act as a trusted advisor and educator on healthcare-related inquires, responsible for assisting national marquee client(s) with the Anthem at Your Service Model. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone’s life and help make healthcare easy, apply today!
Here’s what a typical day may look like:
From the moment you log in, you’ll be focused on proactively resolving our member's and/or providers' questions and concerns using computer-based resources to find answers, interacting with members verbally and in written form.
You will act as a trusted advisor and educator on healthcare-related inquiries to include:
interpreting plan benefit design
resolving claim, benefit, and enrollment issues
making a connection during the contact
helping find a doctor via telephone calls, online chats or e-mails.a
You will understand and communicate the benefit design packages to members as defined by the employer.
You will assist in increasing member's engagement inappropriate programs and offerings
Here’s what Anthem offers:
A career path with opportunity for growth
Ability to obtain your Associate’s or Bachelor’s degree or further your education with tuition reimbursement.
Affordable Health Insurance, Dental, Vision, and Basic Life
401K match, Paid Time Off, Holiday Pay
Quarterly incentive bonus and annual increases plan based on performance.
At Anthem, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The differences we each bring to the table are a part of what makes our company so successful.
Candidates for these positions should be located in Indianapolis, IN, Roanoke, VA or Denver, CO
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