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Anthem hiring customer service positions,
As one of America’s largest commercial health benefits companies by membership, Anthem, Inc. is honored by the opportunity to impact so many lives. More than 38 million members rely on us every day to be leaders, advocates, and innovators in the call to improve health, quality of care, and value for our members.
Greenville, SC / Columbia, SC / Myrtle Beach, SC
This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company. Customer Care Representative This position will work virtually. Working virtually is defined as working from home daily with some periodic requests to meet at a local Anthem office for specific training, team engagement, equipment pick-up or support if associates have ongoing IT issues. As a Customer Care Representative, you will act as a trusted advisor and educator on healthcare-related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide.If you want to be a part of this exciting team, make a difference in someone’s life and help make healthcare easy, apply today! Here’s what a typical day may look like:
From the moment you log in, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers
You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails.
You will partner internally to create a seamless experience for our customers and resolve potential issues.
Here’s what Anthem offers:
A career path with opportunity for growth
Ability to obtain your associate’s or bachelor’s degree or further your education with tuition reimbursement.
Affordable Health Insurance, Dental, Vision and Basic Life
401K match, Paid Time Off, Holiday Pay
Quarterly incentive bonus and annual increases plan based on performance.
Qualifications
Minimum Requirements
High school diploma and 1 year of experience in customer service with strong oral communication skills or any combination of education and experience, which would provide an equivalent background.
Ability to work from home with internet access and a quiet and private workspace
Ability to work an 8-hour shift between the hours of <enter site hours>.
Preferred Qualifications
A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact
A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues or concerns
A composed individual able to multi-task, navigate multiple computer applications and working efficiently while communicating and serving the customer
Must have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet member’s needs, to being accountable for commitments made to customers or others and ensuring follow-ups are completed.
Flexible and quick learner, willing to adapt to changing customer and business needs.
Indianapolis, IN
Here’s what a typical day may look like:
From the moment you log in, you’ll be focused on proactively resolving our member's and/or providers' questions and concerns using computer-based resources to find answers.
You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails.
You will partner internally to create a seamless experience for our customers and resolve potential issues.
Here’s what Anthem offers:
A career path with opportunity for growth
Ability to obtain your Associate’s or Bachelor’s degree or further your education with tuition reimbursement
Affordable Health Insurance, Dental, Vision and Basic Life
401K match, Paid Time Off, Holiday Pay
Quarterly incentive bonus and annual increases plan based on performance
At Anthem, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The differences we each bring to the table are a part of what makes our company so successful.
Qualifications
This position can be filled at I, II, or III levels. The hiring manager will determine the level, based on the candidate’s experience and background.
Minimum Requirements
Ability to work from home with internet access and a quiet and private workspace
Ability to work an 8-hour shift
CCR I - Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
CCR II - Requires a HS diploma or equivalent and a minimum of 1 year of the company's experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
CCR III - Requires a HS diploma or equivalent and a minimum of 3 years of the company's experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
CA
Qualifications
Required:
High school diploma and 1 year of experience in customer service.
Or any combination of education and experience, which would provide an equivalent background.
Ability to work from home with internet access and a quiet and private workspace
Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background. For URAC accredited areas the following professional competencies apply: Associates in this role are expected to have strong oral, written, and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
Preferred:
A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact
A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues or concerns
A composed individual able to multi-task, navigate multiple computer applications, and work efficiently while communicating and serving the customer
Must have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet members’ needs, to being accountable for commitments made to customers or others, and ensuring follow-ups are , completed.
Flexible and quick learner, willing to adapt to changing customer and business needs.
Shift: This position is open 24/7 - including nights, weekends and holidays.
Here’s what a typical day may look like:
From the moment you login, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers
You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats, or e-mails.
You will partner internally to create a seamless experience for our customers and resolve potential issues.
Here’s what Anthem offers:
A career path with opportunity for growth
Ability to obtain your Associate’s or bachelor’s degree paid for in full or further your education with tuition reimbursement.
Affordable Health Insurance, Dental, Vision, and Basic Life
401K match, Paid Time Off, Holiday Pay
Quarterly incentive bonus and annual increases plan based on performance.
At Anthem, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The differences we each bring to the table are a part of what makes our company so successful.
Qualifications
This position can be filled at Customer Care Representative I, II, III levels. The hiring manager will determine the level, based on the candidate’s experience and background.
Required:
CCRI - Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background. Bilingual (Spanish) or multi-language skills required. Must be able to pass a validated language test/assessment.
CCRII - Requires a HS diploma or equivalent and a minimum of 1 year of the company's experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background. Bilingual (Spanish) or multi-language skills required. Must be able to pass a validated language test/assessment.
CCRIII - Requires a HS diploma or equivalent and a minimum of 3 years of the company's experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background. Bilingual (Spanish) or multi-language skills required. Must be able to pass a validated language test/assessment required.
Ability to work from home with internet access and a quiet and private workspace
Ability to work any 8-hour shift
Las Vegas, NV
Shift: This position is open 24/7 - including nights, weekends and holidays.
Here’s what a typical day may look like:
From the moment you log in, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers
You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats, or e-mails.
You will partner internally to create a seamless experience for our customers and resolve potential issues.
Here’s what Anthem offers:
A career path with opportunity for growth
Ability to obtain your Associate’s or bachelor’s degree paid for in full or further your education with tuition reimbursement.
Affordable Health Insurance, Dental, Vision, and Basic Life
401K match, Paid Time Off, Holiday Pay
Quarterly incentive bonus and annual increases plan based on performance.
At Anthem, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The differences we each bring to the table are a part of what makes our company so successful.
Qualifications
This position can be filled at Customer Care Representative I, II, III levels. The hiring manager will determine the level, based on the candidate’s experience and background.
Mason, OH
Shift: This position is open 24/7 - including nights, weekends and holidays.
Here’s what a typical day may look like:
From the moment you log in, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers
You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats, or e-mails.
You will partner internally to create a seamless experience for our customers and resolve potential issues.
Here’s what Anthem offers:
A career path with opportunity for growth
Ability to obtain your Associate’s or bachelor’s degree paid for in full or further your education with tuition reimbursement.
Affordable Health Insurance, Dental, Vision and Basic Life
401K match, Paid Time Off, Holiday Pay
Quarterly incentive bonus and annual increases plan based on performance.
At Anthem, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The differences we each bring to the table are a part of what makes our company so successful.
Qualifications
This position can be filled at Customer Care Representative I, II, III levels. The hiring manager will determine the level, based on the candidate’s experience and background.
Las Vegas, NV
Shift: This position is open 24/7 - including nights, weekends and holidays.
Here’s what a typical day may look like:
From the moment you log in, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers
Your log will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats, or e-mails.
You will partner internally to create a seamless experience for our customers and resolve potential issues.
Here’s what Anthem offers:
A career path with opportunity for growth
Ability to obtain your Associate’s or bachelor’s degree paid for in full or further your education with tuition reimbursement.
Affordable Health Insurance, Dental, Vision, and Basic Life
401K match, Paid Time Off, Holiday Pay
Quarterly incentive bonus and annual increases plan based on performance.
At Anthem, the team is comprised of the best and the brightest from, diverse experiences, cultures, and backgrounds. The differences we each bring to the table are a part of what makes our company so successful.
Qualifications
This position can be filled at Customer Care Representative I, II, III levels. The hiring manager will determine the level, based on the candidate’s experience and background.
Tampa, FL
Shift: This position is open 24/7 - including nights, weekends and holidays.
Here’s what a typical day may look like:
From the moment you log in, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers
You log will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats, or e-mails.
You will partner internally to create a seamless experience for our customers and resolve potential issues.
Here’s what Anthem offers:
A career path with opportunity for growth
Ability to obtain your Associate’s or bachelor’s degree paid for in full or further your education with tuition reimbursement.
Affordable Health Insurance, Dental, Vision, and Basic Life
401K match, Paid Time Off, Holiday Pay
Quarterly incentive bonus and annual increases plan based on performance.
At Anthem, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The differences we each bring to the table are a part of what makes our company so successful.
Qualifications
This position can be filled at Customer Care Representative I, II, III levels. The hiring manager will determine the level, based on the candidate’s experience and background.
Location: You must reside within 50 miles of Las Vegas, NV; Midland, GA; Tampa, FL; Denver, CO; or Mason, OH.
Shift: This position is open 24/7 - including nights, weekends and holidays.
Here’s what a typical day may look like:
From the moment you log in, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers
You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats, or e-mails.
You will partner internally to create a seamless experience for our customers and resolve potential issues.
Here’s what Anthem offers:
A career path with opportunity for growth
Ability to obtain your Associate’s or bachelor’s degree paid for in full or further your education with tuition reimbursement.
Affordable Health Insurance, Dental, Vision, and Basic Life
401K match, Paid Time Off, Holiday Pay
Quarterly incentive bonus and annual increases plan based on performance.
At Anthem, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The differences we each bring to the table are a part of what makes our company so successful.
Qualifications
This position can be filled at Customer Care Representative I, II, III levels. The hiring manager will determine the level, based on the candidate’s experience and background.
Required:
CCRI - Requires an HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
CCRII - Requires an HS diploma or equivalent and a minimum of 1 year of the company's experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
CCRIII - Requires a HS diploma or equivalent and a minimum of 3 years of the company's experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
Ability to work from home with internet access and a quiet and private workspace
Ability to work any 8-hour shift.
Location: You must reside within 50 miles of Las Vegas, NV; Midland, GA; Tampa, FL; Denver, CO; or Mason, OH.
Shift: This position is open 24/7 - including nights, weekends and holidays.
Here’s what a typical day may look like:
From the moment you log in, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers
You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats, or e-mails.
You will partner internally to create a seamless experience for our customers and resolve potential issues.
Here’s what Anthem offers:
A career path with opportunity for growth
Ability to obtain your Associate’s or bachelor’s degree paid for in full or further your education with tuition reimbursement.
Affordable Health Insurance, Dental, Vision, and Basic Life
401K match, Paid Time Off, Holiday Pay
Quarterly incentive bonus and annual increases plan based on performance.
At Anthem, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The differences we each bring to the table are a part of what makes our company so successful.
Qualifications
This position can be filled at Customer Care Representative I, II, III levels. The hiring manager will determine the level, based on the candidate’s experience and background.
Required:
CCRI - Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
CCRII - Requires a HS diploma or equivalent and a minimum of 1 year of the company's experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
CCRIII - Requires a HS diploma or equivalent and a minimum of 3 years of the company's experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
Ability to work from home with internet access and a quiet and private workspace
Ability to work an 8-hour shift
NY
This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.
Manager in Training Customer Care
Under general guidance and mentoring, provides oversight of a customer service unit.
Primary duties may include, but are not limited to:
May be responsible for establishing department policies and procedures.
Audits to monitor efficiency and compliance with policies; prepares specialized reports; may be assigned to special project work consistent with the role and dictated by the needs of the business.
Hires, trains, coaches, counsels, and evaluates the performance of direct reports.
At Anthem, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The differences we each bring to the table are a part of what makes our company so successful.
Qualifications
Required:
Requires BA/BS degree and a minimum of 5 years in a progressively complex customer service environment; or any combination of education and experience which would provide an equivalent background.
Ability to work from home with internet access and a quiet and private workspace.
Remote VA
Location: Virginia Beach, VA; Remote work at home opportunity. Must be within a commutable distance to the Anthem office in Virginia Beach.
The Manager II, Customer Care role is responsible for providing oversight of the Health Program Representatives. Primary duties may include but are not limited to: • Responsible for establishing departmental policies and procedures. • Prepares and communicates information to appropriate parties regarding dental programs, procedures, changes and government-mandated disclosures. • Serves as mentor to lower leveled managers. • Serves as subject matter expert for other areas of the company as well as within the department. • Has accountability for deliverables of a third party or vendor. • Manages multiple functions requiring unique sets of knowledge or has significant fiscal accountability over and above routine,people/equipment costs. • Develops and manages annual operating budget. • May be assigned to special project work consistent with the role and as dictated by the needs of the business. • Audits to monitor efficiency and compliance with policies. • Prepares specialized reports. • Hires, trains, coaches, counsels and evaluates the performance of direct reports.
Atlanta GA
This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company.
This position is remote - Work from Home
Responsibilities:
• Responsible for managing the implementation process for new health plan clients or leading the implementation of an end-to-end process for new health plan clients and leading/monitoring health plan expansions for existing health plan clients as agreed upon between Operations and Sales, and interfacing with Account Management teams.
• Primary duties may include, but are not limited to: Manages client implementation kickoff meetings and internal and external implementation status meetings.
• Maintains necessary documents (i.e. action items/issue logs, project plans, decision, and deliverable documents).
• Oversees implementation project plan across various groups within the organization (Sales, Operations, Product, Finance, IT, Specialty (HMC, Dental, L&D, Vision, NextRx, and Conexis), and Medical Management.
• Works directly with groups and /or consultants to define benefits, group structure, reporting, and other implementation requirements.
• Submits change requests and specific requirements during implementation, renewals, and/or benefit change.
• Translates technical information into layperson's terms and vice-a-versa for customers.
Qualification
Requires BA/BS degree in related field and a minimum of 8+ years exp. in health insurance field; or any combination of education and experience which would provide an equivalent background. Project Management Professional (PMP) designation strongly preferred.
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