Hiring in all US in The Eastern and Western regions, Also, Eastern and Western, Canada, Toronto. Read employee reviews here
Affinity is a proven technology and business services, leader. For nearly 15 years, we have used an inquisitive approach to understand the challenges and goals of each client. Together, we deliver valuable outcomes that move businesses forward.
Leaders from Fortune 500 companies trust us to find the right solutions to their complex business and technology challenges. Working closely with our clients across the nation in a broad range of industries, we solve problems and help businesses transform.
Remote ( Western US )
What you’ll be doing:
Own product implementation and configurations for simultaneous customer engagements
Drive product strategy with the client during onboarding to ensure a successful long-term partnership
Get new users/teams excited about the most important features of Affinity in interactive training sessions
Present integrations and product upgrade opportunities and connect them with customer business problems
Facilitate customer data migrations from other CRMs and business tools to Affinity
Be a subject matter expert on setting up Affinity for popular use cases in multiple sectors including Venture Capital, Investment Banking, Private Equity, and others
Share industry best practices and advise customers on how they should think about solving problems with our product
Update customers about new and planned features that tie to relevant workflows
Liaison with our product team to present feedback or improvements to internal processes related to Onboarding .
Remote ( Western US )
Data is at the heart and core of Affinity’s business and our lean, mean, data team needs a passionate Product Data Analyst who will influence leaders across the business to make more data-informed decisions. You will be pivotal in finding insights and opportunities from our various compelling data sources that will help us continue growing. What’s more, you won’t only show up to excel at what you do, but also to be key in influencing a world where anyone can cultivate and fully harness their network to succeed.
The rhythm of your day will look like this:
Collaborate cross-functionally with go-to-market, engineering, and product teams
Identify and analyze varied types of data to discover trends and patterns
Automate and manage complex ETL/ELT jobs to a data warehouse
Effectively visualize data in a meaningful and informative way
Propose recommendations and findings based on your analyses to business leaders, executives, and key stakeholders
Establish KPIs that help track the health of our business
Influence and empower your fellow coworkers to make more data-driven decisions
Where beneficial to the business, build predictive models and machine-learning algorithms
Uphold high standards of data ethics and the responsible use of data
Work with our stack:
Data Warehouse: Amazon Redshift
ETL/ELT: dbt, Stitch
BI: Looker, Amplitude
Remote ( Eastern Canada )
The Role
As a CSM, you will be responsible for transforming our current clients into product champions! Your job will be highly cross-functional. You will not only work closely with our clients to understand and address their business needs but also interface with our sales, product, and engineering teams very closely to make sure we place our clients’ concerns above everything else. We hope you’re excited by the challenges a growing company offers, a lot of autonomy, and the prospect of shaping how we interact with our clients at Affinity.
What will I be doing?
Own Affinity's growing customer base; build a strategy to manage the engagement and success of our clients
Become a product champion! Develop best practices to share across clients helping them best leverage Affinity's full functionality
Interface closely with sales, product, and engineering teams to share client feedback, resolve escalations, deliver outstanding client experiences, and have a direct impact on the product roadmap
Drive engagement and establish strong relationships with our clients
Develop an understanding of our client’s goals and work to help them reach a high level of satisfaction with the product
We'd love to hear from you if:
You have at least 5 years of prior experience as a Customer Success Manager or Relationship Manager at an enterprise SaaS company-owned renewals & up-sells
You’re a wonderful communicator and have great time-management skills
You’re hard-working, responsive, and willing to get your hands dirty
You are or want to be an expert at distilling and prioritizing feedback
You are excited by the startup environment; you want to contribute to fine-tuning the structure and process to scale the customer success & advocacy team
You love paying attention to detail.
Customer Success Manager Remote ( Western Canada )
The Role
As a CSM, you will be responsible for transforming our current clients into product champions! Your job will be highly cross-functional. You will not only work closely with our clients to understand and address their business needs but also interface with our sales, product, and engineering teams very closely to make sure we place our clients’ concerns above everything else. We hope you’re excited by the challenges a growing company offers, a lot of autonomy, and the prospect of shaping how we interact with our clients at Affinity.
What will I be doing?
Own Affinity's growing customer base; build a strategy to manage the engagement and success of our clients
Become a product champion! Develop best practices to share across clients helping them best leverage Affinity's full functionality
Interface closely with sales, product, and engineering teams to share client feedback, resolve escalations, deliver outstanding client experiences, and have a direct impact on the product roadmap
Drive engagement and establish strong relationships with our clients
Develop an understanding of our client’s goals and work to help them reach a high level of satisfaction with the product
Qualifications:
Required
2+ years of experience as a Customer Success Manager or Relationship Manager where you have owned the renewal and upsell process along with targets.
Experience at an enterprise SaaS company
You’re a wonderful communicator and have great time-management skills
You’re hard-working, responsive, and willing to get your hands dirty
You are or want to be an expert at distilling and prioritizing feedback
You are excited by the startup environment; you want to contribute to fine-tuning the structure and process to scale the customer success & advocacy team
You love paying attention to detail.
Remote ( Eastern Canada )
The Role
As a CSM, you will be responsible for transforming our current clients into product champions! Your job will be highly cross-functional. You will not only work closely with our clients to understand and address their business needs but also interface with our sales, product, and engineering teams very closely to make sure we place our clients’ concerns above everything else. We hope you’re excited by the challenges a growing company offers, a lot of autonomy, and the prospect of shaping how we interact with our clients at Affinity.
What will I be doing?
Own Affinity's growing customer base; build a strategy to manage the engagement and success of our clients
Become a product champion! Develop best practices to share across clients helping them best leverage Affinity's full functionality
Interface closely with sales, product, and engineering teams to share client feedback, resolve escalations, deliver outstanding client experiences, and have a direct impact on the product roadmap
Drive engagement and establish strong relationships with our clients
Develop an understanding of our client’s goals and work to help them reach a high level of satisfaction with the product
We'd love to hear from you if:
You have at least 5 years of prior experience as a Customer Success Manager or Relationship Manager at an enterprise SaaS company-owned renewals & up-sells
You’re a wonderful communicator and have great time-management skills
You’re hard-working, responsive, and willing to get your hands dirty
You are or want to be an expert at distilling and prioritizing feedback
You are excited by the startup environment; you want to contribute to fine-tuning the structure and process to scale the customer success & advocacy team
You love paying attention to detail
Remote ( Canada )
The Role:
Affinity is looking for a dynamic Customer Support Representative to join our growing team. As an Affinity Support Representative, you will help our growing user base leverage our product while delivering an amazing support experience. When you are not delighting customers you’ll be focused on creating resources to help our client base be successful in the form of knowledge base content, articles, video snippets, and more. This is a great role for anyone who enjoys being a part of a dynamic team in a fast-paced start-up environment.
What will I be doing?
Provide stellar service for Affinity’s ever-growing client base through a variety of channels including chat, email, and screen share
Become the voice of the customer by documenting feedback and sharing insights with your Product and Engineering teams to improve the user experience
Troubleshoot reports of product bugs until you have resolved the concern to the satisfaction of the client. Ideally, you love asking open-ended questions and getting to the root of the matter.
Produce self-help resources including knowledge base content, video snippets, and more
Ensure clients are successful with our solution and related integrations through effective education
Qualifications:
You have at least 1 year of experience in a Tech Support role OR SaaS Customer Support role
You have excellent communication skills both written and verbal
You have a High school diploma
You are passionate about helping others
You are team-oriented and love partnering with others
You love learning and mastering all nuances of the product
You flex and adapt to rapid change
You are an active listener and look at problems from multiple angles
You have experience navigating a CRM ( asset )
Remote ( Eastern US
The Role
As a CSM, you will be responsible for transforming our current clients into product champions! Your job will be highly cross-functional. You will not only work closely with our clients to understand and address their business needs but also interface with our sales, product, and engineering teams very closely to make sure we place our clients’ concerns above everything else. We hope you’re excited by the challenges a growing company offers, a lot of autonomy, and the prospect of shaping how we interact with our clients at Affinity.
What will I be doing?
Own Affinity's growing customer base; build a strategy to manage the engagement and success of our clients
Become a product champion! Develop best practices to share across clients helping them best leverage Affinity's full functionality
Interface closely with sales, product, and engineering teams to share client feedback, resolve escalations, deliver outstanding client experiences, and have a direct impact on the product roadmap
Drive engagement and establish strong relationships with our clients
Develop an understanding of our client’s goals and work to help them reach a high level of satisfaction with the product
We'd love to hear from you if:
2+ years of experience as a Customer Success Manager or Relationship Manager owning renewals & upsells at an enterprise SaaS company.
You’re a wonderful communicator and have great time-management skills
You’re hard-working, responsive, and willing to get your hands dirty
You are or want to be an expert at distilling and prioritizing feedback
You are excited by the startup environment; you want to contribute to fine-tuning the structure and process to scale the customer success & advocacy team
You love paying attention to detail
Remote ( Eastern US )
The Role
The Onboarding Manager (OM) ensures that our customers are successful on the Affinity platform. They oversee accounts after they have been closed by a Sales Manager and before they transition to a Customer Success Manager (CSM). They will provide templates, best practices, and training to help customers successfully onboard and migrate to Affinity as quickly as possible.
What you’ll be doing:
Own product implementation and configurations for simultaneous customer engagements
Drive product strategy with the client during onboarding to ensure a successful long-term partnership
Get new users/teams excited about the most important features of Affinity in interactive training sessions
Present integrations and product upgrade opportunities and connect them with customer business problems
Facilitate customer data migrations from other CRMs and business tools to Affinity
Be a subject matter expert on setting up Affinity for popular use cases in multiple sectors including Venture Capital, Investment Banking, Private Equity, and others
Share industry best practices and advise customers on how they should think about solving problems with our product
Update customers about new and planned features that tie to relevant workflows
Liaison with our product team to present feedback or improvements to internal processes related to Onboarding
Qualifications:
You have 2+ years of work experience in customer-facing SaaS Account Management, Implementation, Technical Support, Consulting, Workflow Management, and/or Project Management experience
You understand customer needs/points and are able to prioritize accordingly
You have magician-like qualities in your use of Excel
You are able to manage your time across multiple customers to meet aggressive timelines
You are able to manage expectations and complexity and are comfortable with navigating grey areas to solve customer problems
You excel at both written and live customer communication
You are able to engage a group of people and provide interactive and engaging product education
Ability to get a team excited about our technology
Ability to conduct data clean-up and raw data structure analysis
Ability to project management complexity and meet deadlines
Ability to work cross-functionally
Comfort with ambiguity and fast-paced startup environment.
Remote ( Western Canada )
The Role
As a CSM, you will be responsible for transforming our current clients into product champions! Your job will be highly cross-functional. You will not only work closely with our clients to understand and address their business needs but also interface with our sales, product, and engineering teams very closely to make sure we place our clients’ concerns above everything else. We hope you’re excited by the challenges a growing company offers, a lot of autonomy, and the prospect of shaping how we interact with our clients at Affinity.
What will I be doing?
Own Affinity's growing customer base; build a strategy to manage the engagement and success of our clients
Become a product champion! Develop best practices to share across clients helping them best leverage Affinity's full functionality
Interface closely with sales, product, and engineering teams to share client feedback, resolve escalations, deliver outstanding client experiences, and have a direct impact on the product roadmap
Drive engagement and establish strong relationships with our clients
Develop an understanding of our client’s goals and work to help them reach a high level of satisfaction with the product
Qualifications:
Required
2+ years of experience as a Customer Success Manager or Relationship Manager where you have owned the renewal and upsell process along with targets.
Experience at an enterprise SaaS company
You’re a wonderful communicator and have great time-management skills
You’re hard-working, responsive, and willing to get your hands dirty
You are or want to be an expert at distilling and prioritizing feedback
You are excited by the startup environment; you want to contribute to fine-tuning the structure and process to scale the customer success & advocacy team
You love paying attention to detail
Remote ( Eastern US )
The Role
As a CSM, you will be responsible for transforming our current clients into product champions! Your job will be highly cross-functional. You will not only work closely with our clients to understand and address their business needs but also interface with our sales, product, and engineering teams very closely to make sure we place our clients’ concerns above everything else. We hope you’re excited by the challenges a growing company offers, a lot of autonomy, and the prospect of shaping how we interact with our clients at Affinity.
What will I be doing?
Own Affinity's growing customer base; build a strategy to manage the engagement and success of our clients
Become a product champion! Develop best practices to share across clients helping them best leverage Affinity's full functionality
Interface closely with sales, product, and engineering teams to share client feedback, resolve escalations, deliver outstanding client experiences, and have a direct impact on the product roadmap
Drive engagement and establish strong relationships with our clients
Develop an understanding of our client’s goals and work to help them reach a high level of satisfaction with the product
We'd love to hear from you if:
2+ years of experience as a Customer Success Manager or Relationship Manager owning renewals & upsells at an enterprise SaaS company.
You’re a wonderful communicator and have great time-management skills
You’re hard-working, responsive, and willing to get your hands dirty
You are or want to be an expert at distilling and prioritizing feedback
You are excited by the startup environment; you want to contribute to fine-tuning the structure and process to scale the customer success & advocacy team
You love paying attention to detail
Remote ( Eastern US )
The Role As a CSM, you will be responsible for transforming our current clients into product champions! Your job will be highly cross-functional. You will not only work closely with our clients to understand and address their business needs but also interface with our sales, product, and engineering teams very closely to make sure we place our clients’ concerns above everything else. We hope you’re excited by the challenges a growing company offers, a lot of autonomy, and the prospect of shaping how we interact with our clients at Affinity. What will I be doing?
Own Affinity's growing customer base; build a strategy to manage the engagement and success of our clients
Become a product champion! Develop best practices to share across clients helping them best leverage Affinity's full functionality
Interface closely with sales, product, and engineering teams to share client feedback, resolve escalations, deliver outstanding client experiences, and have a direct impact on the product roadmap
Drive engagement and establish strong relationships with our clients
Develop an understanding of our client’s goals and work to help them reach a high level of satisfaction with the product
We'd love to hear from you if:
5+ years of experience as a Customer Success Manager or Relationship Manager owning renewals & upsells at an enterprise SaaS company.
You’re a wonderful communicator and have great time-management skills
You’re hard-working, responsive, and willing to get your hands dirty
You are or want to be an expert at distilling and prioritizing feedback
You are excited by the startup environment; you want to contribute to fine-tuning the structure and process to scale the customer success & advocacy team
You love paying attention to detail.
Remote ( Canada )
About The Role
We are looking for a Product Manager to join the team to own product definition, development, and strategy for a product area within the Affinity relationship intelligence platform. You’ll collaborate with cross-functional teams and other PMs through every part of product development - conducting user research, leading the teams through design and engineering sprints, defining and studying analytics, and shipping Affinity’s next great idea. And you’ll synthesize data from all departments to help define Affinity’s product roadmap.
What you’ll be doing:
Drive the research, definition, and execution of product improvements and features that will delight users and create business value
Form a deep understanding of our users and new markets by conducting user research, synthesizing data from metrics and sales/customer conversations, and testing core assumptions
Collaborate and communicate with all departments at Affinity - engineering, design, sales, customer success, and marketing
Lead deep dives into user needs and product analytics to collaborate on and define Affinity’s product roadmap
Qualifications:
4+ years of product management experience at a SaaS company required (enterprise software experience a plus)
Experience working with engineering and design teams end-to-end to drive business impact
Strong communication skills that foster cross-team collaboration and ensure alignment on key outcomes and objectives
Deep understanding and empathy for users
A proven track record of design thinking and ruthless prioritization
A passion for Affinity and the problems we are solving
What you'll enjoy at Affinity:
We live our values as playmakers who are obsessed with learning, care personally about our colleagues and clients, are radically open-minded, and take pride in everything we do.
Health Care coverage and flexible personal & sick days. We want our team to be happy and healthy :)
We provide an annual budget for you to spend on education and offer a comprehensive L&D program – after all, one of our core values is that we’re
We support our employee’s overall health and well-being and reimburse monthly for things such as; Transportation, Home Internet, Meals, and Wellness memberships/equipment.
Virtual team building and socials. Keeping people connected is essential.
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