You must reside within one of the following states to be considered for this position:
Ohio, North Carolina, Texas, Georgia, Utah, South Carolina, Mississippi, Florida
Ameridial offers you a comprehensive work-at-home call center solution to take care of your present business situations without risking lives. We can offer you staffing flexibility with our highly secure access control mechanism and flexible business models.
Our team of skilled work-at-home agents can ensure proficient business operations, enhanced customer satisfaction, and improved ROI. Read the employee reviews here
Minerva HC, OH - Minerva, OH
Essential Job Duties
The successful Contact Tracer will perform case investigations, work remotely to conduct a virtual “needs check,” and connect at-risk COVID-19 positive patients and people in quarantine to community resources.
Responsibilities • Act as primary point person to call people with a positive diagnostic test for COVID-19, provide support and gather information, including information about the disease and isolation procedures. • Call contacts of newly diagnosed patients. • Triage and coordinate next steps for isolation for cases and quarantine for individuals the person has been in contact with. • Communicate with cases and contacts in a professional and empathetic manner. • Collect and record information on symptoms into the CRM. • Provide contacts with approved information on state/local quarantine procedures, and, if appropriate, refer them to testing according to the protocol (and/or to a COVID-19 Care Resource Coordinator for social resources.) • Coordinate tracking efforts with local health authorities and refer cases and contacts to local resources. • Oversee quality control of data collection and data reporting. • Make informed, educated decisions on case management based on interview guidelines. • Contact Tracers will be required to use their own telephone, computer, and electronic equipment. • Maintain daily contact with the Case Navigator
Qualifications & Requirements • Experience within a healthcare setting & knowledge of HIPAA laws • Ability to exhibit a professional, positive attitude and work ethic. • Excellent interpersonal skills required and ability to interact professionally with individuals during a time of crisis and distress. • Ability to show empathy to distressed individuals. • Excellent organizational and communication skills. • Critical thinking and sound judgment are required. • Ability to handle confidential information with discretion and professionalism. • Proficiency with computers with Microsoft Excel as you will use that to track information.
You must reside within one of the following states to be considered for this position:
Ohio, North Carolina, Texas, Georgia, Utah, South Carolina, Mississippi, Florida
Join our growing team of work-at-home customer service representatives.
WE OFFER A $100-$150.00 TRAINING GRADUATION BONUS
Ameridial is a call center that serves multiple customer service and sales clients.
What are the calls about?
We will train you on over 9 clients to provide customer service and sales support. Ameridial has a variety of clients that we take orders for a variety of lifestyle products including movie tickets and hunting gear.
Requirements you must have to get the job done!
Must be able to attend the virtual training - we have an enriching training program to coach you UP!
Available for midday, evening, and weekend shifts
6 months work at home experience
6 months of call center experience is required outbound call experience is a plus
Characteristics we look for in you!
Confident, self-starter who works well independently
Excellent knowledge of computers
Ability to build rapport with a variety of callers
Ability to show empathy, be polite, and understanding to callers needs
Competitive sales-oriented attitude
Strong oral communication skills
Work At Home System Requirements
The processor of Pl Intel Core i3 4100 or AMD Ryzen 1200 CPU @2.2 Ghz,
8 GB RAM
HDD 200 GB (available space)
Windows 10 as the Operating system
Internet speed 15 upload/15 download
Antivirus with any brand of the computer
Ethernet Cord to connect from your wifi box to your computer/lab top
USB headset (Recommended models) Logitech H390 USB Jabra BIZ GN1900 Series USB.
What are the calls about? Taking payments from a customer calling in to pay their insurance pay for their property and casualty insurance. You would also authenticate a person’s identity to best direct them to the appropriate dept. Requirements to get the job done
High school diploma or equivalent
1 year of solid and recent customer service experience from the hospitality, retail, and insurance industry
6 months of previous call center experience
6 months of previous work at home experience is a plus
Must attend mandatory 2-week training
Availability Monday thru Friday 8 am-6 pm Characteristics we look for in you
Detail-oriented with Multitasking capabilities and the ability to use multiple software applications
Excellent problem-solving skills with the ability to make quick educated decisions
Ability to type 30 words per minute
Exceptional screen navigation skills with the ability to navigate multiple programs at one time
Ability to work in a remote, virtual workstation environment
Familiarity with Microsoft Office products, Word & Outlook
Familiarity with Chrome, Edge browsers, how to clear cache, find and use bookmarks
You will require your own PC or laptop for this position. Please see the below requirements to be eligible to work at home
Intel core i3 4100 or AMD Ryzen 1200 CPU @2.2 Ghz.
8 GB RAM,
HDD 200 GB
Windows 10 as the Operating system we are not compatible with Mac Books or Chromebooks
Antivirus with any brand of computer.
USB headset (Recommended models)- Logitech H390 USB or Jabra BIZ GN1900 Series USB
Dual Monitor
webcam for training
Ethernet Chord you must be hard-lined
Internet speed of 15 uploads/15 download
We do verify this information. Please be prepared in your phone interview to have the PC that you will use.
Here are some steps to easily access the information
Pressing Windows Key + R and type DXDIAG and OK
You will then be asked if you digitally want to check your drivers select YES
After clicking YES, you will see a screen within few seconds with a list of system information. You need to take a screenshot of this information and send it to the recruitment team during your phone interview
We will also verify your internet speed
AMERIDIAL IS SOURCING FOR LICENSED HEALTH AGENTS STARTING PAY AT $17.00 PER HOUR PLUS COMMISSION
YOU MUST POSSESSS AN ACTIVE HEALTH INSURANCE LICENSE FOR THIS POSITION
This position is 100% virtual! You must reside in one of the following states to be considered for this position:
NORTH CAROLINA, SOUTH CAROLINA, TEXAS, OHIO, FLORIDA, MISSISSIPPI, GEORGIA
WE ARE OFFERING A $500.00 REFERRAL BONUS
We could never be this successful without hardworking, dedicated employees like you! For your hard work, we will provide you with the following:
Excellent guaranteed base pay
The possible commission we offer is EXCELLENT COMMISSION STRUCTURE!
Paid training
Requirements you must have to get the job done!
Possess a valid/active health insurance license
Must be available after training seven days a week for an 8-hour shift between 8:00 am and 8:00 pm
Must pass pre-employment screenings
Characteristics we look for in you!
Must possess excellent communication skills both verbal and written
Ability to multi-task
Confident, self-starter who works well independently
Ability to guide and educate the Medicare-eligible population on a Medicare Advantage plan that best suits the prospective member
AMERIDIAL HAS OPEN POSITIONS FOR DATA ENTRY AGENTS STARTING SOON
THIS IS A 100% VIRTUAL POSITION! YOU WOULD TRAIN AND WORK AT HOME.
TO BE ELIGBLE FOR THIS POSITION YOU MUST RESIDE IN ONE OF OUR WORK AT HOME LOCATIONS
OHIO, NORTH CAROLINA, GEORGIA, UTAH, TEXAS,SOUTH CAROLINA, FLORIDA
You must be available to work the following shifts: We have full-time evening shifts available for this opportunity. Hours are typically 1-9 or 2-10 pm during the week and 9 am-5 pm on Saturday.
What are the calls about?
This is an inbound customer service call. You could be updating names, addresses, email addresses, phone numbers, drivers, mileage, etc. This is a nonsales position.
Benefits We Offer:
Receive additional compensation for working later shifts
Raise after 6 months
Commission offered based on attendance and call quality
Medical, dental, and vision benefits are available
Requirements:
6 months or 1 year of customer service/ sales experience, call center preferred
6 months of work at home experience
Proven track record of great attendance in previous roles
Qualifications:
A goal-oriented and driven attitude
Enjoy helping others
Excellent computer skills with the ability to quickly navigate multiple screens
Ability to multi-task.
Comments