NV Las Vegas, MN Minneapolis, AH-AZ Phoenix 45th St Ofc,
AH-Remote-000, WI Milwaukee, IL Chicago, TX Dallas.TX Houston, GA Atlanta, CA Los Angeles,
American Family Insurance offers auto, home, life & annuities, health, business, and farm & ranch insurance. We’ve expanded geographically, too. Currently, we operate in 19 states spanning from Washington to Ohio.
Our customer relationships have helped us build a strong and stable company with more than $4.8 billion in policyholder equity. Our success is measured not by the rate of return for shareholders, but by the value, we provide our policyholders. Read employee reviews here
Bilingual needed (Remote/Available Nationwide)Compensation Minimum:$20 per hour minimum
Summary:
CONNECT, powered by American Family Insurance is hiring Inside Sales Agents. Our Inside Sales Agents assist clients via warm leads to educate, provide quotes, and sell any, or all, of the following insurance products - auto, home/renters/condo, and umbrella insurance. This is done by demonstrating the advantages of our company's products, services and benefits while also overcoming objections to purchasing.
What to know about the position:
No COLD CALLING - prospective customers call you and are already interested in an insurance quote!
We are looking for candidates who speak English or that are bilingual in Spanish.
This is a REMOTE/work from home position.
License not required to be considered but candidates holding a current P&C license will receive a $500 sign-on bonus.
Additional details:
Start Date: January 18th
Starting pay: $20.00 per hour plus commission eligibility.
Full benefits effective your first day.
Shifts: The shifts we will offer to begin with are:
12:30-9pm CST
1:30-10pm CST
Compensation Minimum:$68,000
This is a remote opportunity
Primary Accountabilities
Lead a team of coaches and auditors responsible for providing support for inbound sales and customer service call center employees in the field of personal lines Auto and Home Insurance.
Collaborate across our Support Excellence team to ensure resources are properly allocated to meet or exceed all prioritized support tasks including auditing, coaching, and mentoring.
Make recommendations to realign and reprioritize work, as needed, for maximizing value to our business partners in phone operations.
Lead cross skill and upskill initiatives within Support Excellence.
Collaborate with peers across the enterprise working to optimize support of phone operational areas as we drive best in industry practices.
Participate in, and provide subject matter expertise on, cross-functional and cross operational, projects and/or process improvement initiatives.
Provide situational leadership and employee development through various channels such as side-by-side observations, calibrations, 1x1’s, and performance evaluations.
Utilize LEAN principles to drive process improvements.
Provides leadership by exhibiting all aspects of lean leadership behaviors, thus affecting a culture of continuous improvement.
Job Description:
Primary Accountabilities
Assist business partners in developing and implementing adequate compliance policies and procedures.
Investigate medium-complexity issues independently. Gather and track related information. Make appropriate recommendations.
Assist in and/or lead the coordination of regulatory exams and inquiries, along with draft written inquiries.
Research applicable laws and regulations and analyze their effect on business practices. Apply a working knowledge of laws, regulations, and internal policies related to Compliance.
Maintain current knowledge of industry practices and developments.
Serve as an expert resource on assigned subjects on more complex issues.
Complete detailed data analysis, such as conducting in-depth reviews of internal business practices, as needed, to identify potential problems and mitigate risk. Recommend solutions, as appropriate.
Escalate issues and maintain records, as required or appropriate.
Specialized Knowledge & Skills Requirements
2-3 years of financial or insurance services industry experience.
Analytical skills.
Solid written and verbal communication skills.
Probing skills.
Ability to read, understand, and explain regulations.
This is a remote opportunity
Job Level Summary
Recognized as an expert within the company and requires in-depth and/or breadth of expertise in own job discipline and broad knowledge of other job disciplines within the organization function.
Solves unique problems that have a broad impact on the business.
Contributes to the development of organization functional strategy
Primary Accountabilities
Partners with IT and business leaders to establish new Product and Shared Services delivery teams.
Defines product-based business capabilities and maps cross-functional teams to ensure value-based delivery is predictable and occurs at regular intervals. Recommends and implements frameworks in support of each team’s process and workflow, and frequently inspects and adapts to enable the team’s continuous improvement.
Coaches and mentors Scrum Masters, Product Owners, Leaders, and Teams in their execution and maturity of frameworks, roles, and meaningful metrics. Initiates scaling techniques and events, including Scrum of Scrums, cross-team collaboration, large group planning, and dependency mapping.
Provides hands-on coaching to teams, small groups, individuals, and leaders on all aspects of Agile mindset, frameworks, and practices. Utilizes and enables advanced techniques for facilitation, collaboration, conflict resolution, and problem-solving to influence a cultural shift to continuous learning and continuous improvement.
Provides servant leadership to the organization at all levels by driving enterprise agility and increasing agile adoption.
Identifies and removes impediments and increases the ability to overcome roadblocks at multiple levels of the organization.
Guides the organization to develop and nurture open and trusting relationships and provides transparency throughout all processes.
Collaborates with leadership to establish and support standards and practices and ensures compliance within the organization.
Promotes the awareness and adoption of Agile principles, values, mindset, and frameworks across the enterprise, while primarily focusing in IT.
Coaches and mentors Scrum Masters to deepen their knowledge and to mature their skills, techniques, and competencies.
Facilitates events such as Open Space, Lean Coffee, and Coaching Corner to improve collaboration and communication across the organization.
Work from home opportunity
Primary Accountabilities
Provides leadership by exhibiting all aspects of lean leadership behaviors, thus affecting a culture of continuous improvement.
Manages the oversight and accountability of service level agreements and operational goals of the team including timeliness, production/productivity, and quality.
Establishes, communicates, and implements departmental plans, objectives, and strategies. Participates as a member of the Leadership Team.
Maintains an active awareness of the company's business environments, corporate culture, and structure to support key decision-making.
Manages direct reports, systems, and projects to achieve department/unit goals in accordance with Company policies and practices.
Prepares and analyzes department/unit plans and reports and is accountable to ensure follow-up action is communicated and implemented as needed.
Provides leadership by exhibiting influence and expertise, thus affecting the results of the operating area.
Creates an effective work environment by developing a common vision, setting clear objectives, expecting teamwork, recognizing outstanding performance, and maintaining open communications.
Develops staff through coaching, providing performance feedback, providing effective performance assessments, and establishing performance & development plans.
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