About Alorica
Alorica Customer Care, Ltd. is a global customer service organization, serving the world’s leading companies and best-known brands. With more than 40,000 employees in locations around the world, our people deliver extraordinary service – via phone, email, and chat every day. Embracing a diverse workforce with a shared commitment to deliver outstanding customer service, Alorica offers a significant opportunity to build a rewarding career, in a dynamic and customer-oriented environment.
Working at Alorica means potentially having the freedom to explore all kinds of career options – from customer service, training, and tech support, to management, recruiting, and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed – because when you’re at your best, that’s when we’re at our best. Hiring in the following locations.USA, Canada-Quebec-Montreal, Philippines.
As an Alorica employee, you may receive:
Paid training
Flexible training schedules
Medical and dental benefits
Paid time off
Paid holiday and sick time
Retirement planning options (401(k))
Employee discounts through client programs
Customer Experience Agent - $15 Hr Virtual US
JOB SUMMARY
Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat, or social media to customers who have questions, concerns, or confusion around a particular product or service.
KEY JOB RESPONSIBILITIES
Talks to customers over the phone, email, online chat, or social media to resolve their questions or concerns
Maintains and updates customer information as necessary
Calmly attempts to resolve and de-escalate any issues
Escalates calls to supervisor when necessary and appropriate
Responds to requests for assistance and/or possible processing of credit card authorizations
Tracks call-related information for auditing and reporting purposes
Provides feedback reports on call issues related to downtime and/or training issues
Upsells to customers as necessary
KEY JOB RESPONSIBILITIES
Talks to customers over the phone, email, online chat, or social media to resolve their questions or concerns
Maintains and updates customer information as necessary
Calmly attempts to resolve and de-escalate any issues
Escalates calls to supervisor when necessary and appropriate
Responds to requests for assistance and/or possible processing of credit card authorizations
Tracks call-related information for auditing and reporting purposes
Provides feedback reports on call issues related to downtime and/or training issues
Upsells to customers as necessary
What you’ll be doing French & English)Montreal, QC CA
You will use your positive attitude, your caring nature, and your top-notch customer service skills to make an impact on your customers’ day.
Your main responsibilities will include:
Talking to customers over the phone, email, or chat to resolve their questions or concerns.
Accurately document and update customer records in the computer system.
Upsell products or services to customers, if appropriate
Remain calm and helpful even when dealing with upset customers
Escalate customer complaints and/or calls to your manager when necessary
Provide feedback and recommendations to your manager on ways the company can improve.
Perform other duties as assigned by your management team
Alorica Work at Home Customer Service $13/$14 HR!
KEY JOB RESPONSIBILITIES-United States-
Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
Maintains and updates customer information as necessary
Calmly attempts to resolve and de-escalate any issues
Escalates calls to supervisor when necessary and appropriate
Responds to requests for assistance and/or possible processing of credit card authorizations
Tracks call-related information for auditing and reporting purposes
Provides feedback reports on call issues related to downtime and/or training issues
Upsells to customers as necessary
Knowledge, Skills, and Abilities:
Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time
Ability to use phone and computer systems
Excellent oral and written communication skills
Strong listening/comprehension skills
Ability to stay composed and objective
Conversational, patient, and confident, with a positive attitude
United States-NM only $16hr-Bilingual Spanish/English
KEY JOB RESPONSIBILITIES
Talks to customers over the phone, email, online chat, or social media to resolve their questions or concerns
Maintains and updates customer information as necessary
Calmly attempts to resolve and de-escalate any issues
Escalates calls to supervisor when necessary and appropriate
Responds to requests for assistance and/or possible processing of credit card authorizations
Tracks call-related information for auditing and reporting purposes
Provides feedback reports on call issues related to downtime and/or training issues
Upsells to customers as necessary
Knowledge, Skills, and Abilities:
Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time
Ability to use phone and computer systems
Excellent oral and written communication skills
Strong listening/comprehension skills
Ability to stay composed and objective
Conversational, patient, and confident, with a positive attitude
$250 sign-on bonus! United States-Texas only
KEY JOB RESPONSIBILITIES
Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
Maintains and updates customer information as necessary
Calmly attempts to resolve and de-escalate any issues
Escalates calls to supervisor when necessary and appropriate
Responds to requests for assistance and/or possible processing of credit card authorizations
Tracks call-related information for auditing and reporting purposes
Provides feedback reports on call issues related to downtime and/or training issues
Upsells to customers as necessary
Knowledge, Skills, and Abilities:
Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time
Ability to use phone and computer systems
Excellent oral and written communication skills
Strong listening/comprehension skills
Ability to stay composed and objective
Conversational, patient, and confident, with a positive attitude
United States-Florida-Lake Mary- only
JOB RESPONSIBILITIES
Connect with customers to help resolve and find solutions to customer issues of a technical nature
Collect information, investigate issues or diagnose and troubleshoot problems
Research and resolve issues within the scope of responsibility
Obtain, enter and verify customer information in designated systems
Maintain in-depth knowledge of assigned client’s products and service
Responds to requests and calls from customers related to client-specific programs and products
Identifies and responds to customer’s needs based on designated procedures of account/client
Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients
Escalates calls to supervisor when necessary and appropriate
Responds to requests for assistance and/or possible processing of credit card authorizations
Tracks call-related information of each call received for auditing and reporting purposes
Provides feedback reports on call issues related to downtime and/or training issues
OTHER RELATED DUTIES
Escalates calls to supervisor when necessary and appropriate
Maintains and updates customer information as necessary
Provides support and assistance as needed
Up-sells to customer upgrades as necessary
May perform other client specific duties as necessary and required by program/account
Other duties as assigned
Minimum Education and Experience:
High School Diploma or GED required; graduation from a college with an Associate’s degree preferred
Customer service experience
Phone related customer service
Familiarity with Microsoft Windows, Word, and Excel applications
May require client specific bilingual language requirement, as necessary
Knowledge, Skills, and Abilities:
Knowledge of product/procedures
Ability to use phone and computer systems
Customer service skills
Strong interpersonal skills
Excellent oral and written communication skills
Strong listening/comprehension skills
Ability to stay composed and objective
Patience/empathetic
Demonstrate a positive attitude
Work Environment:
Constant work performed in a climate-controlled, call-center environment
Constant usage of phone and computer systems
PM SHIFT $18/ Hour -United States-Florida-Lake Mary
KEY JOB RESPONSIBILITIES
Mentors other Customer Service Representatives
Tracks call-related information for auditing and reporting purposes
Provides feedback reports on call issues related to downtime and/or training issues
Answers complex and/or escalated calls from customers in a polite, courteous manner
Determines the best way to resolve individual customer concerns and authorize specific policy exceptions.
Calmly attempts to resolve and de-escalate any issues
Upsells to the customer as necessary.
EQUIPMENT PROVIDED!!!! $15.00 Training and Production-US-Greensboro, NC
KEY JOB RESPONSIBILITIES
Talks to customers over the phone, email, online chat, or social media to resolve their questions or concerns
Maintains and updates customer information as necessary
Calmly attempts to resolve and de-escalate any issues
Escalates calls to supervisor when necessary and appropriate
Responds to requests for assistance and/or possible processing of credit card authorizations
Tracks call-related information for auditing and reporting purposes
Provides feedback reports on call issues related to downtime and/or training issues
Upsells to customers as necessary
Jobs in Philippines
KEY JOB RESPONSIBILITIES
Provides back-office support to customer service representatives by assisting with processes, answering questions, doing research, and handling any other detailed or extensive customer issues for inbound customer calls
Data entry
Identifies the processes and methods that make the most effective responses for customers
Accountable for meeting daily, weekly, and monthly goals for current projects and responsibilities
Responds to requests for assistance and/or possible processing of credit card authorizations
Provides feedback reports on call issues related to downtime and/or training issues
Knowledge, Skills, and Abilities:
Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time
Knowledge of phone dialer functions and call campaigns
Understanding of collections regulations, including but not limited to Fair Debt Collections Practices Act (FDCPA), Unfair, Deceptive, or Abusive Acts, or Practices (UDAAP)
Negotiation skills and assertiveness
Ability to use phone and computer systems
Excellent oral and written communication skills
Strong listening/comprehension skills
Ability to stay composed and objective
Patience/empathy
Flexibility and versatility in problem analysis and resolution
Canada-Quebec-Montreal-75 Rue Port Royal East
OB RESPONSIBILITIES
• Consults with corporate and site operations to ensure alignment between recruiting needs and recruiting strategy
• Partners with corporate and site managers to obtain and confirm search requests that clearly indicate key responsibilities, requirements, environmental conditions, compensation, target audience (internal and/or external), timeframes, etc.
• Performs comprehensive targeted research strategy for qualified candidates via internal databases, job boards, schools, professional associations, business contacts with other companies, and discussions with other research personnel
• Serves as the recruiting liaison for company-sponsored committees and initiatives such as college recruitment programs
• Researches assembles, analyzes, and makes recommendations regarding recruiting metrics
• Interviews and screens candidates to ensure their qualifications meet open positions
• Conducts skills testing and office interviews to measure capability and aptitude
• Oversees all pre-employment requirements (e.g., background investigations including reference checks, drug testing, physical exams) to ensure compliance and proper applicant tracking flow and records maintenance
• Collaborates with other HR functions on recruiting issues (e.g., new hire requirements, compensation, etc)
• Completes the hiring process by drafting and gaining sign-off on offer letters
• Presents job opportunities to qualified candidates and negotiates job offers for the most qualified candidate(s)
• Coordinates with the HR Manager to ensure all new hiring processing takes place on the employee's first day of work.
• May provide functional guidance, advice, and/or training to less-experienced recruiting staff.
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