Alorica is hiring full Time / Part-time -Customer Service Representatives in The US some positions are restricted to the following states: Alabama & Mississippi N Carolina, S Carolina & Maryland Florida & Georgia, Other positions are open to the entire US, equipment is provided to selected states. The starting salary is $16.00 per hour.
Alorica provides a host of world-class services, including customer relationship management and back-office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail, and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 50,000 employees in 73 locations across the globe.
EQUIPMENT PROVIDED!!!! $16.50 For Training and Production (Alabama & Mississippi Residents Only)
JOB SUMMARY
Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.
You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.
KEY JOB RESPONSIBILITIES
Talks to customers over the phone, email, online chat, or social media to resolve their questions or concerns
Maintains and updates customer information as necessary
Calmly attempts to resolve and de-escalate any issues
Escalates calls to supervisor when necessary and appropriate
Responds to requests for assistance and/or possible processing of credit card authorizations
Tracks call-related information for auditing and reporting purposes
Provides feedback reports on call issues related to downtime and/or training issues
Upsells to customers as necessary
JOB REQUIREMENTS
Minimum Education and Experience:
High School Diploma or GED required; college degree preferred
Customer service experience a plus
Phone-related customer service a major plus
Familiarity with Microsoft Windows, Word, and Excel applications
Bilingual language skills a plus
JOB REQUIREMENTS
Minimum Education and Experience:
High School Diploma or GED required; college degree preferred
Customer service experience a plus
Phone-related customer service a major plus
Familiarity with Microsoft Windows, Word, and Excel applications
Bilingual language skills a plus
Knowledge, Skills, and Abilities:
Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time
Ability to use phone and computer systems
Excellent oral and written communication skills
Strong listening/comprehension skills
Ability to stay composed and objective
Conversational, patient, and confident, with a positive attitude.
JOB REQUIREMENTS
Minimum Education and Experience:
High School Diploma or GED required; college degree preferred
Customer service experience a plus
Phone-related customer service a major plus
Familiarity with Microsoft Windows, Word, and Excel applications
Bilingual language skills a plus
Knowledge, Skills, and Abilities:
Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time
Ability to use phone and computer systems
Excellent oral and written communication skills
Strong listening/comprehension skills
Ability to stay composed and objective
Conversational, patient, and confident, with a positive attitude
EQUIPMENT PROVIDED! $16.50 For Training and Production (N Carolina, S Carolina & Maryland Res Only)
JOB SUMMARY
Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.
You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.
KEY JOB RESPONSIBILITIES
Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
Maintains and updates customer information as necessary
Calmly attempts to resolve and de-escalate any issues
Escalates calls to supervisor when necessary and appropriate
Responds to requests for assistance and/or possible processing of credit card authorizations
Tracks call-related information for auditing and reporting purposes
Provides feedback reports on call issues related to downtime and/or training issues
Upsells to customers as necessary
EQUIPMENT PROVIDED!!!! $16.50 For Training and Production (Florida & Georgia Residents Only)
JOB SUMMARY
Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.
You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.
KEY JOB RESPONSIBILITIES
Talks to customers over the phone, email, online chat, or social media to resolve their questions or concerns
Maintains and updates customer information as necessary
Calmly attempts to resolve and de-escalate any issues
Escalates calls to supervisor when necessary and appropriate
Responds to requests for assistance and/or possible processing of credit card authorizations
Tracks call-related information for auditing and reporting purposes
Provides feedback reports on call issues related to downtime and/or training issues
Upsells to customers as necessary
(Florida & Georgia Residents Only)
EQUIPMENT PROVIDED!!!! $16.50 For Training and Production.
JOB SUMMARY
Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.
You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.
KEY JOB RESPONSIBILITIES
Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
Maintains and updates customer information as necessary
Calmly attempts to resolve and de-escalate any issues
Escalates calls to supervisor when necessary and appropriate
Responds to requests for assistance and/or possible processing of credit card authorizations
Tracks call-related information for auditing and reporting purposes
Provides feedback reports on call issues related to downtime and/or training issues
Upsells to customers as necessary.
Part-Time, Flexible Scheduling
We have a fluid minimum weekly requirement (18-20 hours per week minimum- hour requirements will vary based on business needs) that allows our agents to ensure call quality, product awareness, and call fluency. These minimum requirements may be raised or lowered based on business needs These minimum requirements may be raised or lowered based on business needs with as much notice as reasonably feasible given business circumstances. The more flexible you can be with your schedule, the better your opportunity to work even more.
Training is self-paced
Training pay rate and call taking Pay rate is $11/hour or your local minimum wage-whichever is higher.
It is imperative to also understand that communication with your Team Managers is of the utmost importance. You will be assigned a specific Team Manager who is responsible for you! We will be contacting you often to review project or Alorica updates, your performance (known as Key Performance Indicator (KPIs)), Evaluations, and many possible other reasons
Alorica-at-Home agents are responsible for receiving and processing various incoming phone calls for numerous clients in accordance with policies, procedures, quality standards, and federal laws and regulations. Additional responsibilities pertaining to call and sales function are (but are not limited to):
• Receive and process incoming phone calls for clients, which includes obtaining, entering, and verifying customer information (e.g. names, addresses, credit card numbers, etc.), answering questions, resolving issues, providing customer service, adhering to scripts, and attempting to make up-sells.
• Ensure that calls are processed in strict adherence to established policies, procedures, and quality standards, as well as any federal laws and regulations.
• Successfully complete initial on-the-job training, as well as any new product or on-going training
Personal Computer Requirements
• Minimum 1.5GHz Intel/AMD Dual-Core Processor
• Desktop/laptop computer should not be older than 3 years
• Minimum 4 GB of RAM Memory for Microsoft Windows 10.
• Hard Drive with a minimum available free hard drive space of 4GB
• One (1) USB port (Minimum)
• 17”+ Monitor at least with 1024 X 768 pixels.
• Sound Card installed
• Internet-capable,, browser with Internet Explorer with no toolbars installed such as Google, Yahoo or Ask etc.
• Windows Update must be enabled to update automatically
• Windows firewall enabled
• Microsoft Security Essentials and/or Windows Defender must be the ONLY Antivirus Software enabled or installed
• Windows Update, anti-virus updates and a full virus scan needs to be done every 7 days (minimum)
Self-Paced Training!
Agents assigned to this shopping project will assist customers with ordering items and finding their favorite products. Agents on this project are required to demonstrate sales skills while maintaining the best possible customer service experience for the customers. The hours of operation are 24 x 7, 7 days a week, but the actual hours available vary from week to week.
We have a fluid minimum weekly requirement (up to 24 hours per week) that allows our agents to ensure call quality, product awareness, and call fluency. These minimum requirements may be raised or lowered based on business needs These minimum requirements may be raised or lowered based on business needs with as much notice as reasonably feasible given business circumstances.
Training is self-paced
Pay for training and call taking is $11 per hour
It is imperative to also understand that communication with your Team Managers is of the utmost importance. You will be assigned a specific Team Manager who is responsible for you! We will be contacting you often to review project or Alorica updates, your performance (known as Key Performance Indicator (KPIs)), Evaluations, and many possible other reasons
Alorica-at-Home agents are responsible for receiving and processing various incoming phone calls for numerous clients in accordance with policies, procedures, quality standards, and federal laws and regulations. Additional responsibilities pertaining to call and sales function are (but are not limited to):
• Receive and process incoming phone calls for clients, which includes obtaining, entering, and verifying customer information (e.g. names, addresses, credit card numbers, etc.), answering questions, resolving issues, providing customer service, adhering to scripts, and attempting to make up-sells.
• Ensure that calls are processed in strict adherence to established policies, procedures, and quality standards, as well as any federal laws and regulations.
• Successfully complete initial on-the-job training, as well as any new product or ongoing training
Personal Computer Requirements
• Minimum 1.5GHz Intel/AMD Dual-Core Processor
• Desktop/laptop computer should not be older than 3 years
• Minimum 8GB of RAM Memory for Microsoft Windows 10 (32-bit and 64-bit)
• Hard Drive with a minimum available free hard drive space of 10GB
• One (1) USB port (Minimum)
• 17”+ Monitor at least with 1024 X 768 pixels.
• Sound Card installed
• Internet-capable browser with Internet Explorer with no toolbars installed such as Google, Yahoo or Ask etc.
• Windows Update must be enabled to update automatically
• Windows firewall enabled
• Microsoft Security Essentials and/or Windows Defender must be the ONLY Antivirus Software enabled or installed
• Windows Update, anti-virus updates, and a full virus scan needs to be done every 7 days (minimum)
Required Internet Speed
• Recommend High-bandwidth (broadband) internet connection with a minimum 25Mbps download(10 megabits per second) and 5 MBS upload throughput bi-directionally.
• If you are using a VOIP that is provided through a cable provider such as COX or Mediacom, 2Mbps upload and 10 Mbps download is required.
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