GET TO KNOW ALORICA
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
Training and Production (N Carolina, S Carolina & Maryland Res Only)
Must be a resident of North Carolina, South Carolina or Maryland.
We offer competitive wages of $16.50/per hour during training and production.
Overtime opportunities are available to increase your income.
Monthly bonuses just for being amazing at what you do.
Bonuses when you refer friends and family for employment with Alorica.
Full-time hours. Yes, that's right, a consistent 40 hours a week.
Medical, dental, financial planning, pet insurance, and tuition reimbursement benefits, for you and your family, just to name a few.
Paid time off for work and life balance. We think you should enjoy time away from the office.
Retirement planning options (401(k)).
Access to merchant discounts as an Alorica employee.
We promote from within 90% of the time company-wide.
Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed – because when you are at your best, that is when you are at your best.
Job Summary: Are you a problem solver who likes to make life better for others? As an Inbound Customer Service Representative, you will provide exemplary customer service, over the phone, offering solutions and answering questions about a product or service. You will be an advocate for our customers, showing compassion and putting yourself in their shoes to calmly resolve and de-escalate customer concerns.
Job Requirements
First and foremost, you need a positive attitude and a natural willingness to want to help others.
We require you are flexible in accepting a set schedule during our operating hours of 5 am-10 PM CST, Monday through Sunday.
You also must be willing to work holidays when they fall within your assigned schedule
The ability to ask probing questions, while exhibiting empathy, to further understand customers who may be vague or unclear about their technical issues.
The ability to give a customer feedback on the root cause of their technical issue and how it will be resolved, all while exhibiting empathy.
A confident familiarity with current technology inclusive of an understanding of the functionality of wireless networks, cellular data, smart and basic cellular phones, tablets, mobile hotspots, network extenders, modems
The ability to use client simulator systems to relay detailed information and resolve customer issues, in real-time, all while remaining empathetic.
18 years of age or older
High School Graduate or GED required
Ability to complete a pre-employment behavioral assessment and background check.
We also require that you meet the Work at Home requirements listed below:
JOB SUMMARY
Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat, or social media to customers who have questions, concerns or confusion around a particular product or service.
You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.
KEY JOB RESPONSIBILITIES
Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
Maintains and updates customer information as necessary
Calmly attempts to resolve and de-escalate any issues
Escalates calls to supervisor when necessary and appropriate
Responds to requests for assistance and/or possible processing of credit card authorizations
Tracks call-related information for auditing and reporting purposes
Provides feedback reports on call issues related to downtime and/or training issues
Upsells to customers as necessary
JOB SUMMARY
Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns, or confusion around a particular product or service.
You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.
KEY JOB RESPONSIBILITIES
Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
Maintains and updates customer information as necessary
Calmly attempts to resolve and de-escalate any issues
Escalates calls to supervisor when necessary and appropriate
Responds to requests for assistance and/or possible processing of credit card authorizations
Tracks call-related information for auditing and reporting purposes
Provides feedback reports on call issues related to downtime and/or training issues
Upsells to customers as necessary
JOB SUMMARY
Work from home as a customer service and technical support representative, assisting callers with technical questions regarding their smartphones, home entertainment or appliances. Using your technical aptitude to identify the problem and walk the customer step by step through troubleshooting guidelines. Utilize consultative sales experience to extend product offerings to customers that are relevant to their needs, and aid in providing solutions for the customer.
KEY JOB RESPONSIBILITIES
Talks to customers over the phone, and identifies the technical issue they may be experiencing
Navigates through online programs to find solutions, and notate the customer file
Effortlessly multi-tasks by speaking with the customer, troubleshooting, and using a computer to discover and input information
Professionally engage with customers that may be frustrated at times
Utilize consultative sales approach to offer products relevant to the customer’s needs
Recognize opportunities to offer additional products/services that would help address and solve issues they may be experiencing
Work from a distraction-free environment, wearing a headset for the duration of the day, and answer inbound phone calls
Ability to work independently in a virtual environment
Calmly de-escalate calls, and walk customers through a step by step troubleshooting instructions
Ability to work in a fast-paced environment, and ability to learn new concepts in a remote learning environment
WHY JOIN ALORICA?
Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families, and the people, organizations and communities who support them.
Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.
But please, allow us to entice you further! As an Alorica employee, you may receive:
Paid training
Medical and dental benefits
Paid time off
Growth opportunities
Retirement planning options (401(k))
Employee discounts through client programs
JOB SUMMARY
Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.
You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.
KEY JOB RESPONSIBILITIES
Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
Maintains and updates customer information as necessary
Calmly attempts to resolve and de-escalate any issues
Escalates calls to supervisor when necessary and appropriate
Responds to requests for assistance and/or possible processing of credit card authorizations
Tracks call-related information for auditing and reporting purposes
Provides feedback reports on call issues related to downtime and/or training issues
Upsells to customers as necessary
WHY JOIN ALORICA?
Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families, and the people, organizations and communities who support them.
Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.
But please, allow us to entice you further! As an Alorica employee, you may receive:
Paid training
Flexible training schedules
Medical and dental benefits
Paid time off
Paid holiday and sick time
Retirement planning options (401(k))
Employee discounts through client programs
Working at Alorica means potentially having the freedom to explore all kinds of career options – from customer service, training, and tech support, to management, recruiting, and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed – because when you’re at your best, that’s when we’re at our best.
So what do you say? Ready to take the next step?
JOB REQUIREMENTS
Minimum Education and Experience:
High School Diploma or GED required; college degree preferred
Customer service experience a plus
Phone-related customer service is a major plus
Familiarity with Microsoft Windows, Word, and Excel applications
Bilingual language skills are a plus.
Equipment provided JOB SUMMARY
Work from home as a customer service and technical support representative, assisting callers with technical questions regarding their smartphones, home entertainment, or appliances. Using your technical aptitude to identify the problem and walk the customer step by step through troubleshooting guidelines. Utilize consultative sales experience to extend product offerings to customers that are relevant to their needs, and aid in providing solutions for the customer.
KEY JOB RESPONSIBILITIES
Talks to customers over the phone, and identifies the technical issue they may be experiencing
Navigates through online programs to find solutions, and notate the customer file
Effortlessly multi-tasks by speaking with the customer, troubleshooting, and using a computer to discover and input information
Professionally engage with customers that may be frustrated at times
Utilize consultative sales approach to offer products relevant to the customer’s needs
Recognize opportunities to offer additional products/services that would help address and solve issues they may be experiencing
Work from a distraction-free environment, wearing a headset for the duration of the day, and answer inbound phone calls
Ability to work independently in a virtual environment
Calmly de-escalate calls, and walk customers through a step by step troubleshooting instructions
Ability to work in a fast-paced environment, and ability to learn new concepts in a remote learning environment
WHY JOIN ALORICA?
Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families, and the people, organizations and communities who support them.
Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.
But please, allow us to entice you further! As an Alorica employee, you may receive:
Paid training
Medical and dental benefits
Paid time off
Growth opportunities
Retirement planning options (401(k))
Employee discounts through client programs
This project offers the opportunity to take calls in a scripted environment for a wide variety of businesses you may have seen on the internet, TV or heard on the radio. Products & services ranging from exercise equipment, kitchen appliances, cosmetics, entertainment products (CD & DVD Collections), vacuums, and free information regarding insurance and legal representation.
We are seeking individuals that are sales-minded, possess exceptional customer service skills, and have the ability to read scripts verbatim. Hours of operation for this line group are 24/7 with our highest needs being on the weekends. (Primarily Saturday)
We have a 15-hour minimum weekly requirement during our peak season (November and December) that allows our agents to ensure call quality, product awareness, and call fluency. These minimum requirements may be raised or lowered based on business needs with as much notice as reasonably feasible given business circumstances. Outside of peak season (January – October) agents can expect to work 5-10 hours per week and the more flexible you can be with your schedule, the better your opportunity to work even more.
The training and the call-taking rate is $12 per hour.
Training will be self-paced! USB Headset Required Alorica-at-Home Agents are responsible for receiving and processing various incoming phone calls for numerous clients in accordance with policies, procedures, quality standards, and federal laws and regulations. Additional responsibilities pertaining to call and sales function are (but are not limited to): •Receive and process incoming phone calls for clients, which includes obtaining, entering, and verifying customer information (e.g. names, addresses, credit card numbers, etc.), answering questions, resolving issues, providing customer service, adhering to scripts, and attempting to make up-sells. •Ensure that calls are processed in strict adherence to established policies, procedures, and quality standards, as well as any federal laws and regulations. •Successfully complete initial on-the-job training, as well as any new product or ongoing training.
Applicants for this job will be expected to meet the following minimum qualifications: high school or GED required, minimum one-year customer service or sales experience required; must be 18 years or older; based on project candidate may be required to meet additional experience/skill requirements; must work a minimum of 20 hours per week; basic computer skills required to include navigation between application and internet sites; ability to pass required background checks; based on the project, ability to pass required drug screening; based on the project, candidate must score acceptably on job-related testing assessments; ability to clearly communicate using a clear, distinct voice; and bilingual in English and Spanish (or other languages as defined) may be required for certain projects
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