Allstate is hiring in all US locations excluding California, Alaska, or Hawaii residents.
Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, airbags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims, and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.
Job Summary The Change Enablement Lead Consultant is responsible for accelerating large-scale, enterprise wide transformation at Allstate. This role collaborates closely with leaders across the enterprise to drive change enterprise-wide adoption throughout all phases of the transformation lifecycle to achieve Allstate’s near and long-term goals.
Key Responsibilities;
Drive the successful implementation of the transformation, contributing to the development of a cohesive approach to coordinating and implementing change across the organization and within large scale changes
Increase Allstate’s aptitude for change by helping assess and recommend necessary behavioral and systemic changes to advance the transformation
Collaborate with leaders to identify interdependencies and ensure the “people” risks within the transformation are proactively monitored and mitigated
Contribute hands-on change management support on high-impact efforts: develop change plans, implement tactics, and measure change readiness and impact
Motivate and encourage support for the vision for the future by ensuring employees understand and are actively involved in the change process
Build, cultivate, and maintain long term relationships with key stakeholders and shared services functions
Assist with monitoring and evaluating the change management portfolio to ensure alignment and achievement of overall change management and transformation goals
Design and implement change management standards, frameworks, and processes enterprise-wide
Use personal influence and encourage the use of agile and human-centered design practices and tools to accelerate change
Job Qualifications Education and Experience
A bachelor’s degree or equivalent experience
5 or more years of related experience
Certificates, Licenses, Registrations
Compensation Data Compensation range for this position is $55,000 – $61,500 per year, based on experience and qualifications. Sign on bonus: $1,000 if you have an active adjuster’s license in FL, TX, or your home residence state
Key Responsibilities: Now is an exciting time to join Allstate! One of the world’s most trusted brands is building a team of enthusiastic colleagues, who together, are helping guide customers to live a life well protected. Join us and you’ll have everyday opportunities to learn, grow and shape your future while pursuing your desire to do good for others. A day in the life of a Commercial CPL Unrepresented Casualty Adjuster:
Communicate empathetically with customers and help them through their claim process in a fast, fair, and easy manner
Investigate homeowner’s liability claims involving property damage and/or bodily injury using innovative tools and technology to capture recorded statements, photos, and/or the review of police reports to resolve losses.
Document claims through active listening and use of data to investigate and assess claim coverage, liability, and damages while reviewing medical records and/or bills.
Summarize liability decisions and evaluate claim worth before negotiating and settling with customers in accordance with business unit methodologies.
Use data and analytics to problem solve and contribute to team goals by sharing ideas and opinions.
Flexibility to work independently as part of a virtual team.
You’re provided with comprehensive training:
We cover the cost to help you study for and earn your license
We offer full paid virtual training plus on the job training
Ongoing training opportunities for continuous improvement
Remote/Homebased
This position is a permanent remote home-based worker. Your home office does not need to be near an Allstate office, but it does need to be in the United States.
This position is eligible for a monthly connectivity reimbursement to offset the costs of internet and phone expenses.
You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity, and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live.
Our people are our greatest strength, and we work as one team in service of our customers and communities. Plus, Allstate is changing how, when, and where we work to lead us boldly into our future.
We’re empowering our employees to create better ways of working through the more intentional use of communication and collaboration practices, processes, and tools.
Click the link to learn more learn
Job Description Customer Service
Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy, and follows up to ensure that customer needs have been met
Researches and response to moderately complex customer communications, concerns, conflicts or issues
File Documentation and Reporting
Summarizes documents and enters them into claim system notes
Documents a claim file with notes, evaluations and decision-making process
May handle first notice of loss of water damage claims
Coverage, Liability, and Evaluation
Investigates, reviews determines and verifies moderately complex coverage/policy information
Handles inside the investigation of mortgagee claims
Damage Estimating
Reviews vehicle damage, takes photos and determines reparability or total loss
Reviews/approves moderately complex repair estimate
Prepares moderately complex damage estimates and assists in locating parts
Conditions vehicles and prepares reports for customer
Organizes and reconciles bills
Conducts fast track property/structural estimating
Handles ALE (additional living expense) claims as needed
Handles contents inventories, moderately complex pricing analysis, and mitigation bills, and prepares claims reports
Handles specialized claims and supplements
Inspects and estimates water damage in a dwelling, hail damage, and smoke or fire damage
May handle claims involving sinkholes or Public Adjuster involvement.
ob Summary:
Auto accidents are usually unnerving and unique. So, it takes someone special to put the pieces back together for our customers. This is the opportunity you’ve been looking for to truly impact someone’s life! Start your claims professional career today as an Allstate Liability Adjuster and be part of our dynamic team! This is a remote position and candidates should be in Eastern Standard Time. Job Qualifications
What’s in it for you?
The compensation range for this position is $47,500 – $51,500 per year, based on experience and qualifications
Sign-on bonus: $1,000 if you have an active adjuster license in the State of FL or TX
Paid training and licensing
Internet reimbursement
Generous paid time off (PTO)
Tuition reimbursement
Discounted gym memberships
Cafeteria-style health insurance plan- starts day one!
401K match and pension plan
Volunteer opportunities + matching donations
Visit AllstateGoodLife.com to learn more
You’re a great match for this role if you have:
Have a bachelor’s degree and/or prior experience in claims.
Previous customer service experience
Liability or claims experience is a plus
Value providing an effortless customer service experience
Are organized and able to multi-task in a fast-paced environment
Are known for clear and professional communication – both written and verbal
Being bilingual and/or having prior military experience is a plus
This position is not available for California, Alaska, and Hawaii residents
A Day in the Life:
Investigate single and multi-vehicle auto accidents using innovative tools and technology to capture recorded statements, photos, and/or the review of police reports to resolve losses.
Document claims through active listening and use of data to summarize liability decisions.
Communicate compassionately with customers and help them through their claim process in a fast, fair, and easy manner.
Negotiate claim settlements with customers in accordance with business unit standard methodologies.
Use data and analytics to problem solve and contribute to team goals by sharing ideas and opinions.
Compensation Data The compensation range for this position is $55,000 – $61,500 per year, based on experience and qualifications. Sign-on bonus: $1,000 if you have an active adjuster’s license in FL, TX, or your home residence state
Key Responsibilities: Now is an exciting time to join Allstate! One of the world’s most trusted brands is building a team of enthusiastic colleagues, who together, are helping guide customers to live a life well protected. Join us and you’ll have everyday opportunities to learn, grow and shape your future while pursuing your desire to do good for others. A day in the life of a Commercial CPL Unrepresented Casualty Adjuster:
Communicate empathetically with customers and help them through their claim process in a fast, fair, and easy manner
Investigate homeowner’s liability claims involving property damage and/or bodily injury using innovative tools and technology to capture recorded statements, photos, and/or the review of police reports to resolve losses.
Document claims through active listening and use of data to investigate and assess claim coverage, liability, and damages while reviewing medical records and/or bills.
Summarize liability decisions and evaluate claim worth before negotiating and settling with customers in accordance with business unit methodologies.
Use data and analytics to problem solve and contribute to team goals by sharing ideas and opinions.
Flexibility to work independently as part of a virtual team.
You’re provided with comprehensive training:
We cover the cost to help you study for and earn your license
We offer full paid virtual training plus on the job training
Ongoing training opportunities for continuous improvement
This position is not available to California, Alaska, or Hawaii residents.
]Key Responsibilities
Customer Service
Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy, and follows up to ensure that customer needs have been met
Manages, researches, and resolves complex and occasionally highly complex customer communications, concerns, conflicts, or issues
Reviews customer satisfaction results; recommends, designs, and implements personal and business unit action plans
File Documentation and Reporting
Summarizes documents and enters them into claim system notes
Documents a claim file with notes, evaluations, and decision-making process
May handle first notice of loss of water damage claims
Coverage, Liability, and Evaluation
Investigates, reviews, determines and verifies moderately complex and occasionally highly complex coverage/policy information
Completes errors and omissions coverage investigation
Reviews files and makes recommendations to refer files to Home Office for escalation
Litigation (when applicable)
Refers receives and reviews legal opinion on exposure on files
Manages complex and occasionally highly complex claim files in litigation, including managing cases in mediation or arbitration (non-subrogation), negotiating out-of-court settlements on files in litigation, and reviewing defense attorney letters, litigation plans, and strategy
Manages claim file legal expense
Assists in researching or responding to or resolving complex and occasionally highly complex compliance issues
Negotiation and Settlement Guidance
Negotiates and settles claims in accordance with business unit best practices
Other Projects and Responsibilities
May participate in one or more complex or occasionally highly complex special assignments
May serve as a committee team lead for large projects or as a committee team member on very large projects
May lead roundtable and/or calibration discussions
Compensation Data
Compensation for this position is $55,000+ per year, based on experience and qualifications
Sign-on Bonus – If you have an active adjuster license in the State of FL or TX (or your resident state for location-specific reqs), you are eligible for a $1,000 sign-on bonus after 30 days of employment
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