Where good people build rewarding careers.
Think that working in the insurance field can’t be exciting, rewarding, and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans, and passions, all using and developing our talents for good, at work, and in life.
Compensation
We provide a competitive salary – but that’s just the beginning.
$16.75 per hour / $34,840 base pay (Paid bi-weekly)
Pay differentials may apply for shifts and bilingual
Paid training and licensing
Monthly Internet reimbursement
Employees local to an office will have the choice to select – Work from home or Hybrid (work in the office several days a week)
Sign-On and Retention Bonuses – Effective: July 29th, 2021
If you already have your P&C License prior to day one, you will get a $3,000 sign-on bonus paid after 30 days of employment!
If Allstate is assisting you with getting your P&C licenses, we will pay you $2,000 for passing your P&C Licensing exam on the 1st attempt, which is paid 30 days after passing the exam!
Retention: Earn up to an additional $3000!
Paid out 30 days after key employment milestones– $1000 at 6 months, $1000 at 12 months, and $1000 at 18 months
You must maintain satisfactory performance and remain in this role to qualify
Compensation
We provide a competitive salary – but that’s just the beginning.
$16.75 per hour / $34,840 base pay (Paid bi-weekly)
Pay differentials may apply for shifts and bilingual
Paid training and licensing
Monthly Internet reimbursement
Employees local to an office will have the choice to select – Work from home or Hybrid (work in the office several days a week)
Sign-On and Retention Bonuses – Effective: July 29th, 2021
If you already have your P&C License prior to day one, you will get a $3,000 sign-on bonus paid after 30 days of employment!
If Allstate is assisting you with getting your P&C licenses, we will pay you $2,000 for passing your P&C Licensing exam on the 1st attempt, which is paid 30 days after passing the exam!
Retention: Earn up to an additional $3000!
Paid out 30 days after key employment milestones– $1000 at 6 months, $1000 at 12 months, and $1000 at 18 months
You must maintain satisfactory performance and remain in this role to qualify
Job Description The Customer Contact Center is growing our virtual workforce and we are looking for customer-centric, charismatic, talented individuals who thrive in a collaborative and challenging environment. We are committed to providing unapparelled customer service delivering an effortless, efficient, and personalized customer experience. As a full-time Service Representative, you will: In this role you will create an exceptional customer experience by handling inbound customer service calls and contribute to an exceptional customer experience. Everything we do at Allstate is driven by a shared purpose: We help customers realize their hopes and dreams by providing the best products and services to protect them from life’s uncertainties and prepare them for the future. For 90 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We are the Good Hands. We don’t follow the trends. We set them.
Compensation We provide a competitive salary – but that’s just the beginning.
$16.75 per hour / $34,840 base pay (Paid bi-weekly)
Pay differentials may apply for shifts and bilingual
Paid training and licensing
Monthly Internet reimbursement
Employees local to an office will have the choice to select – Work from home or Hybrid (work in the office several days a week)
Sign-On and Retention Bonuses – Effective: July 29th, 2021
If you already have your P&C License prior to day one, you will get a $3,000 sign-on bonus paid after 30 days of employment!
If Allstate is assisting you with getting your P&C licenses, we will pay you $2,000 for passing your P&C Licensing exam on the 1st attempt, which is paid 30 days after passing the exam!
Retention: Earn up to an additional $3000!
Paid out 30 days after key employment milestones– $1000 at 6 months, $1000 at 12 months, and $1000 at 18 months
You must maintain satisfactory performance and remain in this role to qualify
You’d be a great fit if you have:
A desire to have a nationally recognized certification by attaining your Property and Casualty license
Excellent oral, written, and interpersonal communication skills
The capacity to multi-task in a structured work environment
Active listening, compassion, and displaying empathy for the customer
The ability to process changes to customer policies based on the information provided
The ability to answer customer inquiries on coverages, limits, and deductibles and review customer policies, discuss options, and update customer policy records
The ability to work in a dynamic virtual/work from home environment
Proficiency in multi-tasking on the computer, phone, and chat rooms to support customer requests
The ability to be available, present, and actively ready to receive calls without distractions
Current internet services and connections that are in working order
A strong ability to troubleshoot at home technical issues
Job Requirements
Allstate will assist you in passing a Property and Casualty license state exam within 3 weeks of start date at Allstate expense if passed on 1st or 2nd attempt
High School diploma or GED
Minimum of 1-year customer service experience preferred
Previous contact center experience a plus
Schedule Our contact center provides support to our customers 24 hours a day,7 days a week, 365 days a year, including holidays. As the first point of contact to our customers, you will play a vital role as an Allstate team member. We request that all team members can commit to a flexible work schedule that includes weekends and holidays. Schedules are subject to change due to business needs. Throughout our 12-week paid training program you will learn a wide variety of insurance-related policies, procedures, and best-in-class customer service techniques. Our training is a combination of self-paced learning, instructor-led, debrief sessions, call/chat observations, and hands-on call/chat handling.
Job Description
Support the team by providing a high level of engineering experience in both critical situations and day-to-day operations.
Leverage a high level of knowledge with all communications infrastructure components including interaction with how they relate to other services and platforms provided by Allstate.
Applies knowledge of call center operational dynamics as it relates to design and implementation of communications Infrastructure, ACD (Automatic Call Distribution), CTI (Computer Telephony Integration), and BSR (Best Service Routing) utilized to solve call center related issues.
Oversight of design and Implementation of Avaya Telephony infrastructure and functional solutions by translating business requirements into project plans and associated priorities.
Provide support and leadership for customer issues within the team and coordinate third-party vendor interaction, including Network Operation Center partners to ensure prompt and professional resolution. Analyze and resolve complex voice issues in day-to-day and critical situations down to the root cause
Establish, constantly improve, and execute strategic communications architecture.
Invest significant time with current and potential customers to understand their needs & habits and to elicit their feedback to potential product concepts and/or to released product iterations
Articulate broad business needs into non-ambiguous targeted Agile stories that are usable by development teams
Design, execute and report on controlled metrics-based tests to determine the actual value for all new features
Build product strategy, business cases, and roadmaps that demonstrate how activities will translate into meeting KPIs and delivering customer and enterprise value
Ensure all stakeholders remain sufficiently educated on all relevant progress and decisions
Facilitate and encourage the adoption of processes across the organization
Identify and quickly remove roadblocks in order to keep processes running smoothly
Manage multiple, concurrent projects in various departments (focused primarily in technology)
Lead activities to ensure the office environment is fun, quirky, and energetic support the team by providing a high level of engineering experience in both critical situations and day-to-day operations.
Leverage a high level of knowledge with all communications infrastructure components including interaction with how they relate to other services and platforms provided by Allstate.
Applies knowledge of call center operational dynamics as it relates to design and implementation of communications Infrastructure, ACD (Automatic Call Distribution), CTI (Computer Telephony Integration), and BSR (Best Service Routing) utilized to solve call center related issues.
Oversight of design and Implementation of Avaya Telephony infrastructure and functional solutions by translating business requirements into project plans and associated priorities.
Provide support and leadership for customer issues within the team and coordinate third-party vendor interaction, including Network Operation Center partners to ensure prompt and professional resolution. Analyze and resolve complex voice issues in day-to-day and critical situations down to the root cause Job Qualifications Education: College degree or equivalent work experience Requirements: • 15+ years’ experience in the fast-paced organization in a Telecom environment • 10+ years of contact center-related management • Working knowledge of SBC, ACD, Session Manager, Avaya CM, Voice recording, WFM, and SIP • Experience in agile (XP, Kanban, or Scrum) • An effective manager with the desire to cultivate leadership and high performance in the team you lead • An independent thinker with an entrepreneurial spirit • A data-driven decision-maker who blends sound business judgment with strong analytical thinking • Incredibly focused and attentive to detail, even while working in a very fast-paced environment • Able to prioritize tasks for yourself and others, plus remain productive while balancing multiple projects ( • Hungry for knowledge and understanding of both technical and business details • High level of maturity; comfortable leading meetings with people of all ages and backgrounds Preferred: Avaya Certified Expert Compensation Data The compensation range for this position is $96,500-$155,000 per year, based on experience and qualifications. Additional up to 10% yearly bonus potential.
Job Description The Customer Contact Center is growing our virtual workforce and we are looking for customer-centric, charismatic, talented individuals who thrive in a collaborative and challenging environment. We are committed to providing unapparelled customer service delivering an effortless, efficient, and personalized customer experience. As a full-time Service Representative, you will: In this role you will create an exceptional customer experience by handling inbound customer service calls and contribute to an exceptional customer experience. Everything we do at Allstate is driven by a shared purpose: We help customers realize their hopes and dreams by providing the best products and services to protect them from life’s uncertainties and prepare them for the future. For 90 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We are the Good Hands. We don’t follow the trends. We set them.
Compensation
We provide a competitive salary – but that’s just the beginning.
$16.75 per hour / $34,840 base pay (Paid bi-weekly)
Pay differentials may apply for shifts and bilingual
Paid training and licensing
Monthly Internet reimbursement
Employees local to an office will have the choice to select – Work from home or Hybrid (work in the office several days a week)
Sign-On and Retention Bonuses – Effective: July 29th, 2021
If you already have your P&C License prior to day one, you will get a $3,000 sign-on bonus paid after 30 days of employment!
If Allstate is assisting you with getting your P&C licenses, we will pay you $2,000 for passing your P&C Licensing exam on the 1st attempt, which is paid 30 days after passing exam!
Retention: Earn up to an additional $3000!
Paid out 30 days after key employment milestones– $1000 at 6 months, $1000 at 12 months, and $1000 at 18 months
You must maintain satisfactory performance and remain in this role to qualify
You’d be a great fit if you have:
A desire to have a nationally recognized certification by attaining your Property and Casualty license
Excellent oral, written, and interpersonal communication skills
The capacity to multi-task in a structured work environment
Active listening, compassion, and displaying empathy for the customer
The ability to process changes to customer policies based on the information provided
The ability to answer customer inquiries on coverages, limits, and deductibles and review customer policies, discuss options and update customer policy records
The ability to work in a dynamic virtual/work from home environment
Proficiency in multi-tasking on the computer, phone and chat rooms to support customer requests
The ability to be available, present and actively ready to receive calls without distractions
Current internet services and connections that are in working order
A strong ability to troubleshoot at home technical issues
Job Requirements
Allstate will assist you in passing a Property and Casualty license state exam within 3 weeks of start date at Allstate expense, if passsed on 1st or 2nd attempt
High School diploma or GED
Minimum of 1-year customer service experience preferred
Previous contact center experience a plus
Schedule Our contact center provides support to our customers 24 hours a day,7 days a week, 365 days a year, including holidays. As the first point of contact to our customers, you will play a vital role as an Allstate team member. We request that all team members can commit to a flexible work schedule that includes weekends and holidays. Schedules are subject to change due to business needs. Throughout our 12-week paid training program you will learn a wide variety of insurance-related policies, procedures, and best-in-class customer service techniques. Our training is a combination of self-paced learning, instructor-led, debrief sessions, call/chat observations, and hands-on call/chat handling.
Key Responsibilities
Manages candidate and hiring manager relationships (bands 1-E, technical career paths, and sales roles) by:
Partners with Employee Hiring Recruiters and Hiring Managers to prepare, schedule and communicate candidate interviews
Builds and maintains relationships with hiring managers and executive assistants to facilitate complex calendar/schedule negotiation
With minimal input from recruiters, independently orchestrates and manages all aspects of the interview process including schedule document preparation and delivery; development of BI guides; confirmation to both hiring team and candidates; candidate travel and other logistics as needed; and on-site logistics (conference rooms, lunch, security clearance, etc.)
Solicits and tracks candidate assessment forms from the hiring team and prepare candidate feedback summaries as needed
Responsible for the scheduling coordination of candidate assessments (Manager Ready, DDI, etc.) and distributing results as appropriate
Initiates hiring manager satisfaction surveys
Handles Tier 1 and Tier 2 inquiries from external and internal candidates, hiring managers, SLT, and HRBP’s
Initiates weekly update meetings with recruiters to understand the status/scope of current recruiting activity and independently take action based on information received
Manages candidate experience
Ensures candidate has a positive experience
Applies judgment when candidate situation deviates from the practice
Ability to make decisions and change approach independently on a daily basis
Manage Recruiting Projects as needed for internships
Executes full-cycle recruiting activities including:
Opening and posting requisition
Assesses candidates
Prescreens and interviews candidates
Develops and presents qualified candidates to internal hiring managers
Has solid working knowledge and understanding of Allstate’s compensation components in order to prepare and distribute offers
Ensures IPA’s are completed prior to start date
Initiates I-9 process; communicate the first day I-9 requirements to new hires; complete part 2 of the I-9 process when new hire start dates are not standard
Partners with HR client services and hiring manager to ensure proper coding within the ATS and is responsible for processing new hires through the system
Initiates new hire satisfaction survey
Key Responsibilities (continued)
Team Processes and Reporting
As SME, consult with recruiters, TA leadership and HRBPs on best practices and assess needs for process improvements for various team processes including: DDI/Manager Ready assessments; BI Guides; relocation; and client and candidate satisfaction surveys, document, update and train team as needed on changes
Documents and updates all processes and templates related to candidate scheduling; communicate, update and train team as needed on changes
Creates and updates job descriptions, status reports and other project documents as needed
Manages and assigns Draft requisitions
Posts requisitions (routine roles)
Trains Employee Hiring new hires
Maintains relationships with contacts across the enterprise and externally to ensure processes are up to date (travel, security, cafes, client services, relocation, executive compensation, marketing, etc.)
Serves as SME for all client and candidate-facing materials (marketing materials, offer letter packet materials, kick-off meeting materials) to ensure materials are relevant and up to date. Work with contacts in other areas to update as needed, and make sure appropriate inventory is on hand
Initiates drug and background process; monitors reports; escalates any issues as needed; serves as a liaison between the candidate and third-party vendor for technical issues
Be familiar with relocation packages in order to initiate relocation and educate candidates on the process
Initiates new hire sign-on bonuses
Manages Travel planning and credit card candidate travel accounts for Employee Hiring Team; reconcile on a monthly basis and process payments
Creates and distributes weekly search assignment reports utilized for team discussions
Coordinates weekly team meeting; solicits and manages agenda items (arranging for external presenters as needed), distributes materials and run the meetings
Other Projects
Actively participates in various team and department initiatives and projects focused on client and candidate satisfaction; technology and process improvement; diversity initiatives; passive recruiting strategy; employee recognition; social media and marketing
Performs ongoing assessment of process improvement
Leads campus recruiting which may include recruiting efforts for internships
Key Responsibilities
Manages candidate and hiring manager relationships (bands 1-E, technical career paths, and sales roles) by:
Partners with Employee Hiring Recruiters and Hiring Managers to prepare, schedule, and communicate candidate interviews
Builds and maintains relationships with hiring managers and executive assistants to facilitate complex calendar/schedule negotiation
With minimal input from recruiters, independently orchestrates and manages all aspects of the interview process including schedule document preparation and delivery; development of BI guides; confirmation to both hiring team and candidates; candidate travel and other logistics as needed; and on-site logistics (conference rooms, lunch, security clearance, etc.)
Solicits and tracks candidate assessment forms from the hiring team and prepare candidate feedback summaries as needed
Responsible for the scheduling coordination of candidate assessments (Manager Ready, DDI, etc.) and distributing results as appropriate
Initiates hiring manager satisfaction surveys
Handles Tier 1 and Tier 2 inquiries from external and internal candidates, hiring managers, SLT, and HRBP’s
Initiates weekly update meetings with recruiters to understand the status/scope of current recruiting activity and independently take action based on information received
Manages candidate experience
Ensures candidate has a positive experience
Applies judgment when candidate situation deviates from the practice
Ability to make decisions and change approach independently on a daily basis
Manage Recruiting Projects as needed for internships
Executes full-cycle recruiting activities including:
Opening and posting requisition
Assesses candidates
Prescreens and interviews candidates
Develops and presents qualified candidates to internal hiring managers
Has solid working knowledge and understanding of Allstate’s compensation components in order to prepare and distribute offers
Ensures IPA’s are completed prior to start date
Initiates I-9 process; communicate the first day I-9 requirements to new hires; complete part 2 of the I-9 process when new hire start dates are not standard
Partners with HR client services and hiring manager to ensure proper coding within the ATS and is responsible for processing new hires through the system
Initiates new hire satisfaction survey
Job Summary This job is responsible for leading Claims Learning & Development (CLD) measurement capabilities. Primary responsibilities include assessing learning and business data and communicating program insights and impacts using data visualization and other techniques. This role will also be called upon to lead the administration of the Claims’ learning management system (LMS). This position is not available to residents of California. Key Responsibilities ⦁ Leads review, analysis, and interpretation of learning program data and insights using a variety of statistical and validated measurement approaches. ⦁ Explains insights in a concise, balanced, and confident manner, adjusting the level of detail to the audience. Utilizes data visualization and other approaches to bring clarity to the information ⦁ Prepares CLD leaders to deliver learning results to executive-level audiences and senior-level Claims stakeholders. Ensures that information is complete, accurate, and of the highest quality ⦁ Partners with CLD leaders to develop a CLD measurement strategy, aligning to CLD and Claims strategies and business priorities ⦁ Regularly updates CLD teams on program data trends and interpretations. Proactively highlights areas that may require deeper investigation ⦁ Recommends improvements to modeling and data governance and quality ⦁ Participates in learning project launches, ensuring that measurement strategies are aligned to project goals and scope; ensures that team members and stakeholders are aligned to approach ⦁ Ensures that measurement timelines are realistic and achievable; provides updates on status, proactively identifying issues that may impede project delivery ⦁ Partners with Claims and Enterprise measurement teams to find synergies across related efforts. Openly shares best practices and strategies and looks for opportunities to streamline processes ⦁ Leads LMS administration. Utilizes available functionality to streamline efficiencies and rapidly produce complete and reliable information. Recommends enhancements as appropriate ⦁ Educates CLD leaders on trends and advances in learning measurement; recommends investments (technology, training, etc.) to ensure CLD stays on the leading edge vs. industry peers Note: While this role is not intended to create or maintain measurement reports or dashboards, those responsibilities will be required until enterprise-level data initiatives are completed. Strong knowledge of business intelligence software such as Tableau will be required for the selected candidate Supervisory Responsibilities: This job will supervise the efforts of one direct report. Job Qualifications Education and Experience ⦁ Bachelor’s degree plus 5 or more years of related experience in a hands-on, data analytics or learning measurement role Technology ⦁ Business intelligence software experience (Tableau, Power BI, or SQL) ⦁ Working knowledge of SAP – Success Factors LMS administration Functional Skills ⦁ Demonstrated ability to lead and develop more junior team members in an agile, highly dynamic work environment ⦁ Ability to analyze, synthesize, and explain large data sets, utilizing data visualization and other techniques, resulting in actionable insights and recommendations ⦁ Excellent interpersonal, cross-cultural communication (written and verbal), organizational, and problem-solving skills ⦁ Advanced knowledge of the Microsoft Suite of business software ⦁ Ability to apply systems thinking and think strategically, conceptually, analytically and creatively, in order to effectively manage projects ⦁ Ability to assist leadership in decision making and achieving business unit objectives ⦁ Applies highly advanced skills in motivation, organization, training, coaching and facilitation of teamwork.
ob Description
Auto accidents are usually unnerving and unique. So, it takes someone special to put the pieces back together for our customers.
This is the opportunity you’ve been looking for to truly impact someone’s life! Start your claims professional career today as a Represented Adjuster and be part of our dynamic team!
A Day in the Life:
Communicate empathetically with customers and help them through their claim process in a fast, fair, and easy manner.
Investigate single and multi-vehicle auto accidents involving property damage and/or bodily injury when there is attorney representation using innovative tools and technology.
Review the policy and decide how coverage applies and provide the customer with a detailed explanation of both the policy and estimate.
Document claims through active listening and use of data to investigate and assess claim coverage, liability, and damages.
Capture recorded statements, when appropriate while reviewing all medical records in preparation for evaluation.
Determine claim value before negotiating and settling with customers or attorneys.
Flexibility to work in a variety of environments – independently, within a team, face to face, and virtually
As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license.
If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed
This role involves taking care of customers in their times of need. As a result, you must be willing to work some weekends and extended hours if necessary. If offered the role, you may go to one of our regional training centers for training in our state-of-the-art facility within your first two months at Allstate. You will receive ongoing support, mentoring, and coaching as you develop your career.
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