Hiring is all states excluding California, Hawaii or Alaska residents. Up to $6000 sign-on bonus
Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, airbags, and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims, and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them. Read employee reviews here
– Up to $6,000 in Bonuses!
Job Description The Customer Contact Center is growing our virtual workforce and we are looking for customer-centric, charismatic, talented individuals who thrive in a collaborative and challenging environment. We are committed to providing unapparelled customer service delivering an effortless, efficient, and personalized customer experience. As a full-time Service Representative, you will: In this role you will create an exceptional customer experience by handling inbound customer service calls and contribute to an exceptional customer experience. Everything we do at Allstate is driven by a shared purpose: We help customers realize their hopes and dreams by providing the best products and services to protect them from life’s uncertainties and prepare them for the future. For 90 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We are the Good Hands. We don’t follow the trends. We set them.
Compensation
We provide a competitive salary – but that’s just the beginning.
Compensation for this position is $19.50 per hour / $40,560 base pay (Paid bi-weekly)
Pay differentials may apply for shifts and bilingual
Paid training and licensing
Monthly Internet reimbursement
Employees local to an office will have the choice to select – Work from home or Hybrid (work in the office several days a week)
Sign-On and Retention Bonuses If you already have your P&C License prior to day one, you will get a $3,000 sign-on bonus paid after 30 days of employment!
If Allstate is assisting you with getting your P&C licenses, we will pay you $2,000 for passing your P&C Licensing exam on the 1st attempt, which is paid 30 days after passing the exam!
Retention: Earn up to an additional $3000!
Paid out 30 days after key employment milestones– $1000 at 6 months, $1000 at 12 months, and $1000 at 18 months
You must maintain satisfactory performance and remain in this role to qualify
Up to $2,000 in Bonuses
The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands, and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. As a leader in a corporation with 83,000 employees and agency force members, you’ll have a hand in transforming not only Allstate but a dynamic industry. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good. You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity, and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities. Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, airbags, and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims, and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them. Job Description The Customer Contact Center is growing our virtual workforce and we are looking for customer-centric, charismatic, talented individuals who thrive in a collaborative and challenging environment. We are committed to providing unapparelled customer service delivering an effortless, efficient, and personalized customer experience. As a full-time Service Representative, you will: In this role you will create an exceptional customer experience by handling inbound customer service calls, which contributes to improved customer satisfaction and retention. Everything we do at Allstate is driven by a shared purpose: We help customers realize their hopes and dreams by providing the best products and services to protect them from life’s uncertainties and prepare them for the future. For 90 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We are the Good Hands. We don’t follow the trends. We set them. Compensation We provide a competitive salary – but that’s just the beginning.
Compensation for this position will be $17.00 per hour / $35,360 per year
Pay differentials may apply for shifts and bilingual
Paid training
Internet reimbursement
Employees local to an office will have the choice to select – Work from home or Hybrid (work in the office several days a week)
Eligible for Allstate’s full suite of employee benefits from day one including health insurance, pension, 401k, tuition reimbursement, wellbeing programs and so much more. Sign-On and Retention Bonuses
Sign-On: $500 paid after 30 days of employment!
Retention: Earn up to an additional $1500!
Paid out 30 days after key employment milestones — $500 at 6 months, $500 at 12 months, and $500 at 18 months
You must maintain satisfactory performance and remain in this role to qualify.
Job Description
This job is responsible for supporting the information needs of the Claims Workflow COE department. This individual contributes to the development of data and information delivery solutions in response to business initiatives and issues. This individual investigates, tracks, prioritizes, and communicates data and reporting related issues
Key Responsibilities
Customer Service
⦁ Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy, and follows up to ensure that customer needs have been met
⦁ Researches and response to moderately complex and occasionally complex customer communications, concerns, conflicts or issues
Reporting Development
⦁ Assists and leads in identifying actionable insights and recommendations to influence the direction of the business by effectively communicating results across functional groups.
⦁ Preparing reports that effectively communicate trends, patterns, and predictions using relevant data to enable leader’s visibility of progress towards Claims strategic goals
⦁ Assists in developing analytics “story” and visual presentation strategies to ensure data is conveyed in meaningful and interpretive formats for all audience levels.
⦁ Analyzes structured and unstructured data from a number of sources to identify drivers
⦁ Analyzes data output from multiple systems and explains complex results
⦁ Create and articulate a story based on multiple data points
Other
⦁ Build relationships across teams and departments, work as part of a team
⦁ Manage time effectively including the ability to handle multiple projects and prioritize workload
Knowledge/Skills/Abilities/Experience ⦁ Bachelors degree in related field preferred or equivalent experience ⦁ Basic Knowledge of relational databases and data warehouses (Oracle, Microsoft SQL Server) ⦁ Basic Knowledge of data management and data visualization software (Business Objects, Tableau, SQL) ⦁ Intermediate level skill in Microsoft Excel (ex. sum function, charts, sorting, filters) ⦁ Applies general and occasionally broad knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data ⦁ Some experience working in working in an Agile environment (Scrum or XP preferred) ⦁ Ability to leverage learned technical skills in support of team objectives ⦁ Strong communication skills and the ability to simplify complex technical ideas ⦁ Intermediate time management skills including the ability to handle multiple projects, prioritize and organize.
Job Summary PPL Service Design researches customer journeys, identifies areas of improvement, and works with enterprise-wide stakeholders to deliver solutions. This group uses industry best practices, data analysis, and emerging technologies to foster customer adoption of Allstate’s digital service capabilities. This individual will be responsible for multiple aspects in the design/build lifecycle: competitive research, current-state mapping, solution exploration, stakeholder collaboration, program implementation, and outcome validation. We’re looking for someone that can map our problem space, design an industry-leading experience, and shepherd projects through development.
Key Responsibilities
Conduct external research on emerging trends around customer-centric self-service capabilities
Map existing Allstate customer journeys: delineate customer pain points and develop quantitative narratives about how this affects our business
Uncover data that spans multiple customer touchpoints and journeys: use this to uncover the breadth of issues, opportunity size, and root causes
Leverage customer insights, design-thinking practices, and interpersonal skills to get buy-in on the problem space from stakeholders across the company
Work with user experience designers and technology leaders to identify potential solutions and prioritize them based on cost/impact
Communicate our wins, learning moments, and progress: analyze the impact of our changes, act as an advocate of test-and-learn practices, and socialize the benefits of exploration
Job Qualifications Education and Experience:
Bachelor’s degree or equivalent experience
3 or more years of related experience
Functional Skills:
Strong communicator and presenter (oral and written) of complex and innovative concepts, with the ability to mobilize, inspire, and influence at all levels of the organization
A collaborator who can work cross-functionally to get things done; can build a common purpose
Experience with data analysis, insight collection, and design strategy
Self-directed and able to proactively anticipate problems and seek opportunities
Project management within a technology delivery environment: must be well organized, consistently follow-up on tasks, and regularly communicate updates
Ability to create work plans: break down projects into reasonable subsets of work and activities
Strong Microsoft Office skills, particularly PowerPoint, Excel, Word, and OneNote
Job Summary The Claims Delivery Service Manager is responsible for designing, developing, and implementing projects and initiatives with their assigned field discipline that aligns with Claims strategic direction and supports strategic goals. You will manage a complex Subrogation operation including leading, training, inspiring, engaging and motivating leaders and employees in one or more business segments with a focus on collaboration, innovation, and customer-centricity.
The individual analyzes results and develops strategies and action plans to lead the office in the achievement of operational goals related to customer service, loss cost management, and expense controls. The individual is responsible for complex claim decisions, identification of hiring, training, and succession planning opportunities, and the development and implementation of short and long-term strategies and process improvements to achieve corporate financial outcomes. You will be responsible for leading a large, complex Subrogation operation. The responsibilities include:
Collision collections, within the Arbitration segment.
Defending our customers/Allstate, within the Arbitration segment.
Pursuit of Litigated Subrogation Claims- Both Property and Collision.
Auto Product Liability claims.
Catastrophy Subrogation claims
Key Responsibilities Customer Service
Ensures and enables staff to maintain a connection with the customer by understanding and meeting their needs; serves the customer with empathy, and follows up to ensure that customer needs have been met
Manages and resolves escalated customer communications, concerns, conflicts or issues
Reviews customer satisfaction results; develops and directs business unit action plans
Develops business strategies that ensure a focus on customers
Administration and Operational Management
Establishes operational strategies, goals, and objectives in alignment with CSA and corporate goals
Compiles and analyzes key metrics and operational reports and develops action plans to improve claims processes and customer service to sustain the existing customer base and attract new customers
Collaborates with other business areas to define, develop and implement recommendations for operational, loss cost, and/or expense reduction improvements
Ensures compliance to company, state, and federal compliance rules and regulations
Identifies issues and potential solutions on all aspects of the claims business
Supervisory/People Management
Creates a productive and supportive work environment of highly engaged employees who create highly satisfied customers
Fosters a collaborative environment that inspires and motivates a large number of employees
Directs and analyzes workflow and determines hiring and staffing needs
Encourages and motivates the team to achieve compassionate customer service, operational performance goals, and established MCO/RCO or Centralized Services goals
Manages and monitors human resources including employee training, recruitment, development and evaluation; recommends promotions, merit increases, succession planning, and terminations, and advises on opportunities for improvement, and development
Partners with senior leadership to determine and develop talent management strategies
Effectively coaches and provides development/career guidance for direct reports
Leads teams in understanding the link between Allstate objectives and their contributions
Leads and implements change management initiatives for the MCO/RCO or Centralized Services Office
Ensures understanding of business objectives, trends, results, processes, etc. with their direct reports.
Job Summary Under general supervision, this job is responsible for writing basic and occasionally moderately complex arbitration contentions and responses against third-party carriers that have made damage reductions to Allstate’s subrogation demands, typically in matters involving Auto/Property or occasionally Property and Medical claims.
The individual also delivers compassionate service that is fast, fair, and easy, to ensure customer retention. The individual is capable of working independently, prioritizing the individual’s own responsibilities, and managing the individual’s own workload. The individual is also gaining experience and consistently meets band-level behaviors, production, quality, and/or customer service goals.
Key Responsibilities Customer Service
Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy, and follows up to ensure that customer needs have been met
File Documentation and Reporting
Summarizes documents and enters them into claim system notes
Documents a claim file with notes, evaluations and decision-making process Arbitration
Evaluates third-party carrier response/reduction to subrogation demand on basic and occasionally moderately complex claims and follows up on collecting additional information from the customer, third party carrier, or others for investigation and file documentation; documents file with decision-making process
Contacts third party carrier to review liability and subrogation response, and obtains information regarding the decision to reduce the amount paid
Follows guidelines of subrogation and arbitration to write up a basic and occasionally moderately complex arbitration demand for recovery and resolve subrogation file; develops arbitration strategy and researches supporting case and statutory law as directed
Selects and hires experts to inspect evidence and help with arbitration strategy
Negotiates liability and/or damages and resolves/settles dispute with third party carrier on basic and occasionally moderately complex claims, usually when liability is clear and straightforward
Monitors collection of subrogation recoveries and follows up with a third-party carrier as needed for subrogation payment
Writes basic and occasionally moderately complex contentions and respondent arbitrations
Applies basic and occasionally moderately complex compliance rules and state laws to claims
Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face.
We acted with conviction to advocate for seat belts, airbags,
and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims, and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.
Compensation Data The compensation range for this position is $33,200 – $46,100 per year, based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands®.
As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life — including a generous paid time off policy. For a full description of Allstate’s benefits, visit allstate.jobs/benefits/
Sign-On Bonus – If you have an active adjuster license in the State of FL or TX
This position is not available to California or Alaska residents.
Job Description Property claims are usually unnerving and unique. So, it takes someone special to put the pieces back together for our customers. This is the opportunity you’ve been looking for to truly impact someone’s life! Start your claims professional career today as an Inside Property Theft Adjuster and be part of our dynamic team! A Day in the Life:
Investigate claims involving theft of property.
Work closely with the customer to create a detailed inventory of all stolen items.
Communicate empathetically with customers and help them through their claim process in a fast, fair, and easy manner.
Review the policy and decide how coverage applies and provide the customer with a detailed explanation of both the estimate and the policy.
Negotiate claim settlements with customers in accordance with business unit standard methodologies.
Flexibility to work in a variety of environments – independently, within a team, face-to-face, and virtually.
As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license. If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed. This role involves taking care of customers in their times of need. As a result, you must be willing to work some weekends and extended hours if necessary. This position will require second shift hours in order to maintain coverage for our customers nationwide; we ask that you be able to work a second shift due to business needs. The schedule for this position is Monday-Friday from 1:30pm-10:00pm (ET) with occasional Saturday shifts from 8:00am-4:30pm (ET). If offered the role, you will receive small group virtual training with hands-on experiences. You will receive ongoing support, mentoring, and coaching as you develop your career.
Compensation Data The compensation for this position is $47,500+ per year, based on experience and qualification
Job Qualifications You’re a great match for this role if:
You want to utilize your customer service skills to help restore peoples’ lives’.
You have a strong desire to make a difference through compassionate customer service.
You’re an empathic, upbeat, and friendly self-starter who can work independently, as well as, on a team.
You’re excited about solving problems and coming up with creative solutions.
You feel comfortable working within the Microsoft Office Suite and would be excited to learn new technology.
You’re organized and able to multi-task in a fast-paced environment.
You’re known for clear and professional communication – both written and verbal.
You have a bachelor’s degree and/or prior customer service experience.
Being bilingual and/or having prior military experience is a plus.
A $1,000 sign-on bonus is applicable for this posting for all candidates who have a resident Property and Casualty Adjuster’s License or a Designated Home State Adjuster’s License in Florida or Texas.
Key Responsibilities
Customer Service
Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy, and follows up to ensure that customer needs have been met
Researches and response to complex customer communications, concerns, conflicts or issues
Reviews customer satisfaction results; participates in determining necessary personal and business unit action plans
File Documentation and Reporting
Summarizes documents and enters them into claim system notes
Documents a claim file with notes, evaluations and decision-making process
Coverage, Liability, and Evaluation
Determines and explains minimum coverage limits in moderately complex and occasionally complex commercial policy claims involving single or multiple claimants
Sets initial reserve updates reserve, documents rationale, and claim summary notes
Obtains photos and/or conducts scene investigation
Takes recorded statements from claimants, insured’s, witnesses, medical providers, etc., conducts investigations into complex auto and property accidents involving commercial policyholders, determines liability, and prepares summaries
Evaluates and determines potential use of experts; reviews reports and participates in selecting the expert
Determines claim value
Reviews file to identify complex potential legal issues
Negotiates and settles claims in accordance with business unit best practices
Reviews medical reports in preparation for claims settlement evaluation
May participate in one or more complex or occasionally highly complex special assignments
May serve as subrogation or arbitration panelist
Researches respond to or participate in Department of Insurance complaints or investigations.
The salary range for this position is $60,000 – $97,400.
Job Description
Now is an exciting time to join Allstate! One of the world’s most trusted brands is building a team of enthusiastic colleagues, who together, are helping guide customers to live a life well protected. Join us and you’ll have everyday opportunities to learn, grow and shape your future while pursuing your desire to do good for others.
A day in the life of an Inside Property Adjuster:
Communicate empathetically with customers and help them through their claim process in a fast, fair, and easy manner
Conduct a detailed review of the property and write an estimate in Xactimate to capture the extent of the damages
Use high-resolution photographs provided by virtual imagery and advanced video technology to collaborate with onsite vendors to identify damages and write a damage estimate from a virtual setting
Review the policy and decide how coverage applies and provide the customer with a detailed explanation of both the estimate and the policy
Negotiate claim settlements with customers in accordance with business unit standard methodologies
Flexibility to work in a variety of environments – independently, within a team, face-to-face, and virtually
You’re provided with comprehensive training:
We cover the cost to help you study for and earn your license
We offer 3 months of full paid virtual training plus on the job training for up to an additional 3 months
Ongoing training opportunities for continuous improvement
Schedule Information ↵ When will I work?
Sunday – Thursday
Tuesday – Saturday
Monday – Friday with rotational weekend duty
Sign-On Bonus Sign-on bonus: $1,000 if you have an active adjuster license in the State of FL or TX
Compensation Data The compensation range for this position is $47,500 – $55,800 per year based on experience and qualifications.
Job Qualifications You’re a great match for this role if you have:
High School Diploma/GED or higher (Bachelor’s Degree preferred)
Property estimating experience required
Experience writing estimates in Xactimate is not required but preferred
Previous customer service experience
Value providing an effortless customer service experience
Are organized and able to multi-task in a fast-paced environment
Are known for clear and professional communication – both written and verbal
Being bilingual and/or having prior military experience is a plus
This position is not available for California, New York, Alaska, and Hawaii residents
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