Ohio, Utah, Kansas, Missouri, Texas, Idaho, New Mexico, California, Connecticut Delaware, Georgia, Idaho, MissouriNew Jersey New York, Washington, Pennsylvania.
Alliance Data Systems Corporation is a publicly-traded provider of loyalty and marketing services, such as private label credit cards, coalition loyalty programs, and direct marketing, derived from the capture and analysis of transaction-rich
Ohio, Utah, Kansas, Missouri, Texas, Idaho
It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Summary
The Work at Home (WAH) Recovery Trainee is a call center representative who primarily works to procure payments from card members with past-due and charged-off balances. The Recovery Trainee dials through (or occasionally receives calls from) a queue of cardmembers whose balances are seven (7) to nine (9) months overdue and whose balances have already been charged off by the company, with the primary goal of recovering funds. The Trainee is highly regulated and must follow a set of approved scripts while navigating the cardmember through account balance details and potential payment options. All calls are monitored for call quality, including the ability to greet the cardmember, resolution of cardmember needs, and adherence to guidelines and regulations.
Job description
Essential Job Functions
Account Management - Recognizes different account situations and uses appropriate collection techniques. Makes suggestions for the
handling of exceptional account situations including bankruptcy, Consumer Credit Counseling (CCC), deceased, legal, fraud, and billing
disputes.
Compliance - Complies with collection policies, various state and federal laws, rules, and regulations governing credit and collections. Verifies
accuracy of accounts. Maintains customer database on computer for updated demographic information and ensures that self and all other
collectors input collection notes into the system. Adheres to collection laws and internal guidelines. Follows prescribed guidelines for bankruptcy,
CCCS, fraud, customers, and disputes.
Research - Locates customer through acceptable skip tracing techniques. Analyzes customer financial information. Updates and documents
account information and records, along with using appropriate customer correspondence.
Reports to: Recovery Supervisor
Working Conditions/ Physical Requirements:
Work from home office; Travel to care center site as needed (if applicable). The job requires sitting the majority of the workday. Schedule flexibility to work 40 hours per week including days, evenings, and weekends.
Workspace Environment- A dedicated workspace that is able to simulate an office environment. The room should provide an area that separates you from others while working.
Equipment- Alliance Data will provide you with the equipment to work from home. This equipment is able to be used for work purposes only.
Internet/Phone- Alliance Data requires W@H associates to have internet access in order to perform the responsibilities of their role remotely. At a minimum, associates working from home are required to have Cable or Fiber Residential Broadband Internet Service at the following minimum speeds: 25Mbps Download / 5Mbps Upload. This access enables the W@H associate to connect to information and other resources within Alliance Data. Satellite, DSL, Cellular (i.e. 4G and 5G), Microwave, and other types of connectivity are not permitted for use due to their limited speeds and/or less stable connectivity. Additionally, a wired ethernet connection is required.
Location- Although this position is considered work at home, the candidate must reside within the same state or 60 miles from their current physical Alliance Data location or hub.
Disclosure of COVID-19 vaccination status will be required after acceptance of a conditional offer of employment except where prohibited by applicable law. Starting January 2022 and to the extent allowed by applicable law, the Company will require all associates who will be on-site or who will travel or interact with others in person as part of their job duties to either be fully vaccinated against COVID-19 or undergo at least weekly testing. The Company is an equal opportunity employer and will consider reasonable accommodations where required by applicable law.
Columbus, OH, Utah Coeur D'Alene, ID, Kansas, Lenexa, KS, Idaho
Draper, UT, Texas, San Antonio, TX, New Mexico, Rio Rancho, NM.
Distinctions (if applicable): Work at home
Working Conditions/ Physical Requirements:
Call Center environment; job requires sitting the majority of the workday. Schedule flexibility to work 40 hours per week including days, evenings, weekends, and some holidays
This position is currently working at home but may require a hybrid, onsite 2-3 days work at home schedule in the future due to business needs. This position is currently available to candidates that reside within 60 miles of Columbus, OH; Chadds Ford, PA; or Plano, TX.
Direct Reports: 30
Minimum Qualifications:
High School Diploma or GED
At least one year of leadership experience
Preferred Experience:
Bachelor’s Degree
Three or more years of Customer service/Call Center experience
Essential Job Functions
Customer Experience- Receive incoming investigative and verification phone calls from customers and business partners to minimize fraud loss and risk exposure. Review and verify customer behavioral activity and identify potentially fraudulent activities. Provide courteous and professional service to customers, even in potentially escalating situations. Escalate any fraud issues to the appropriate investigative unit for proper resolution. Demonstrate outstanding Verbal and Written Communication skills when working with internal and external partners.
Documentation - Process pending credit applications using SNAP. Assist with the intake of new fraud claims in VCARS. Demonstrate ability to utilize multiple programs simultaneously such as Experian KIQ, Falcon, and Accurint to perform job functions.
Processes - Maintain up-to-date knowledge of current fraud trends and current fraud policies and procedures. Demonstrate attention to detail and accuracy by analyzing data and drawing conclusions based upon the data. Establish and meet critical deadlines while prioritizing multiple activities and complex projects simultaneously.
Reports to: Supervisor or Manager
Working Conditions/ Physical Requirements: Call Center environment; job requires sitting the majority of the workday
Disclosure of COVID-19 vaccination status will be required after acceptance of a conditional offer of employment except where prohibited by applicable law. Starting January 2022 and to the extent allowed by applicable law, the Company will require all associates who will be on-site or who will travel or interact with others in person as part of their job duties to either be fully vaccinated against COVID-19 or undergo at least weekly testing. The Company is an equal opportunity employer and will consider reasonable accommodations where required by applicable law.
Must be able to work from the office for the allotted training period. Training is scheduled for five weeks, Monday - Friday, 2/22/22 - 3/25/22 from 10:00 am-6:30 pm EST. Candidates considered for this position must be available to attend all scheduled training.
Work from Home Conditions:
Work from home office; Travel to care center site as needed (if applicable). The job requires sitting the majority of the workday. Schedule flexibility to work 40 hours per week including days, evenings, and weekends.
Workspace Environment- A dedicated workspace that is able to simulate an office environment. The room should provide an area that separates you from others while working.
Equipment- Alliance Data will provide you with the equipment to work from home. This equipment is able to be used for work purposes only.
Internet/Phone- Alliance Data requires W@H associates to have internet access in order to perform the responsibilities of their role remotely. At a minimum, associates working from home are required to have Cable or Fiber Residential Broadband Internet Service at the following minimum speeds: 25Mbps Download / 5Mbps Upload. This access enables the W@H associate to connect to information and other resources within Alliance Data. Satellite, DSL, Cellular (i.e. 4G and 5G), Microwave, and other types of connectivity are not permitted for use due to their limited speeds and/or less stable connectivity. Additionally, a wired ethernet connection is required.
Location- Although this position is considered work at home, the candidate must reside within the same state or 60 miles from their current physical Alliance Data location or hub.
Direct Reports: None
Minimum Qualifications:
High School Diploma or GED or equivalent education
Essential Job Functions
Negotiation- Secure payment arrangements with customers and bring all of their delinquent accounts current by determining which payment method works best for the cardholder and clients. Provide resolution to higher-stage delinquent accounts to include providing hardship and settlement options. This includes research and appropriate handling of all customer’s accounts with Alliance Data, which may have different divisions.
Documentation and Technology- Update and document account information and records, identify, resolve, and escalate any customer concerns in a timely manner, and respond to/redirect calls as appropriate.
Customer Experience- Identity, resolve, and escalate any customer concerns in a timely manner, and respond to/redirect calls as appropriate. Answer customer service-related questions and de-escalate customers’ calls in response to collection calls or letters. Conducts research and provides resolution to higher-stage delinquent accounts that include providing hardship and settlement options.
Performance Standards-Meet established goals to ensure success in helping customers resolve their delinquency including call quality, account documentation, and productivity measures. Actively participants in coaching sessions with the leader to improve/maintain performance standards. Open communication with the leader.
Reports to: Supervisor
Working Conditions/ Physical Requirements:
Work from home office; Travel to care center site as needed (if applicable). The job requires sitting the majority of the workday. Schedule flexibility to work 40 hours per week including days, evenings, and weekends.
Workspace Environment- A dedicated workspace that is able to simulate an office environment. The room should provide an area that separates you from others while working.
Equipment- Alliance Data will provide you with the equipment to work from home. This equipment is able to be used for work purposes only.
Internet/Phone- Alliance Data requires W@H associates to have internet access in order to perform the responsibilities of their role remotely. At a minimum, associates working from home are required to have Cable or Fiber Residential Broadband Internet Service at the following minimum speeds: 25Mbps Download / 5Mbps Upload. This access enables the W@H associate to connect to information and other resources within Alliance Data. Satellite, DSL, Cellular (i.e. 4G and 5G), Microwave, and other types of connectivity are not permitted for use due to their limited speeds and/or less stable connectivity. Additionally, a wired ethernet connection is required.
Location- Although this position is considered work at home, the candidate must reside within the same state or 60 miles from their current physical Alliance Data location or hub.
Ohio UtahKansasMissouri Texas-New Mexico, Idaho
reporting and Relationship Management – Partner with Recruiters, Talent Acquisition/HR leadership, and hiring manager on current and future talent needs to ensure completion of company imperatives and initiatives. Support succession planning and niche/specialized recruiting. Create and manage talent database through Access Database. Provide status reports on sourcing efforts and pipelining activity on a regular basis while recommending alternatives strategies related to talent acquisition. Analyze and report out on talent data and landscape through sourcing and research activities. Demonstrates professional verbal and written communication skills when working with internal or external partners. Presents information in an articulate, professional, and digestible manner.
Business Knowledge - Build strong relationships with Human Resources and Business leaders to understand hiring needs and establish trust and credibility, while delivering results and assessing future staffing needs. This will be done by developing a thorough understanding of Alliance Data Retail, and its partner brands in order to effectively communicate recruiting needs, wins and losses in a timely manner to the direct business partners of those that you support.
Market Research - Conduct, document, and present on research related to the overall labor and employment market including but not limited to: supply and demand of talent, geographical insight into talent pools, compensation trends, competitor mapping and research, talent acquisition sourcing statistics, project management, and more. Responsible for research and analysis of recruiting market trends, understanding implications, and recommending solutions
Reports to: Manager or higher
Working Conditions/ Physical Requirements:
Normal office environment, call center environment, optional work from home. Some travel may be required. Attendance and participation, including standing, in job fair environment
Direct Reports: none
Minimum Qualifications:
One or more years experience in Human Resources or recruiting. -OR Successful completion of Alliance Data Apprenticeship Program. - OR Successful completion of an Associate Recruiter Stretch role.
Preferred Experience:
Associates Degree in Psychology, Business, Marketing, HR
Disclosure of COVID-19 vaccination status will be required after acceptance of a conditional offer of employment except where prohibited by applicable law. Starting January 2022 and to the extent allowed by applicable law, the Company will require all associates who will be on-site or who will travel or interact with others in person as part of their job duties to either be fully vaccinated against COVID-19 or undergo at least weekly testing. The Company is an equal opportunity employer and will consider reasonable accommodations where required by applicable law.
About Alliance Data Card Services ,
Ohio Kansas, Missouri, New Mexico
Essential Job Functions
Candidates must be able to attend training from February 7th, 2022 - to March 4th, 2022.
Disclosure of COVID-19 vaccination status will be required after acceptance of a conditional offer of employment except where prohibited by applicable law. Starting January 2022 and to the extent allowed by applicable law, the Company will require all associates who will be on-site or who will travel or interact with others in person as part of their job duties to either be fully vaccinated against COVID-19 or undergo at least weekly testing. The Company is an equal opportunity employer and will consider reasonable accommodations where required by applicable law.
Customer Experience - Answer a variety of inbound customer service calls from customers in the retail environment. Efficiently build a connection with customers through care, empathy, listening, acknowledgment, and providing accurate information. Interact professionally, respectfully, and energetically to mutually resolve customer inquiries through negotiation and education. Recognize when to leverage resources to resolve customer inquiries. Demonstrate ownership and accountability without placing blame
.
Build Relationships – Serve as a brand ambassador to assist the brand partner associates and customers with in-store transactions. Work independently and as a part of a team. Actively engage with teammates to achieve common goals through knowledge sharing.
Communication – Demonstrate outstanding verbal and written communication skills when working with internal and external partners. Explain complex topics in a clear and concise manner. Respond well under pressure and appreciate ambiguity as a normal business condition. Give and accept feedback as a matter of practice. Document interactions and update customer records in company systems. Utilize knowledge of Microsoft Office tools such as Outlook and Teams to execute daily work.
Reports to: Customer Care Supervisor
Distinctions (if applicable): Work at home
Working Conditions/ Physical Requirements:
Normal office environment, some travel may be required.
Work from home office; Travel to care center site as needed (if applicable). The job requires sitting the majority of the workday. Schedule flexibility to work 40 hours per week including days, evenings, and weekends.
Workspace Environment- A dedicated workspace that is able to simulate an office environment. The room should provide an area that separates you from others while working.
Equipment- Alliance Data will provide you with the equipment to work from home. This equipment is able to be used for work purposes only.
Internet/Phone- Alliance Data requires W@H associates to have internet access in order to perform the responsibilities of their role remotely. At a minimum, associates working from home are required to have Cable or Fiber Residential Broadband Internet Service at the following minimum speeds: 25Mbps Download / 5Mbps Upload. This access enables the W@H associate to connect to information and other resources within Alliance Data. Satellite, DSL, Cellular (i.e. 4G and 5G), Microwave, and other types of connectivity are not permitted for use due to their limited speeds and/or less stable connectivity. Additionally, a wired ethernet connection is required.
Location- Although this position is considered work at home, the candidate must reside within the same state or 60 miles from their current physical Alliance Data location or hub.
Direct Reports:
None
Minimum Qualifications:
High School Diploma or GED
Preferred Experience:
Nine months, or more, of customer service experience in retail, food service, hospitality, call center, or related experience.
Retention Bonus $1,000, Flexible Work Schedule and 100% Remote
Must reside in the state of Utah to be eligible for this position.
Essential Job Functions
Negotiation- Make outbound or receive customer calls to negotiate settlements or secure payment arrangements.
Customer Experience- Provide quality customer service to secure payment arrangements for customers who are past due on their credit card accounts. Display exceptional verbal and written communication, negotiation, and active listening skills, as well as the ability to easily establish rapport and credibility with a variety of customers.
Documentation and Technology- Manually dials, skip traces or utilizes automated dialer to communicate with customers and make payment arrangements to meet or exceed established goals to include balances saved, pay-by-phones collected, and call quality. Uses computers to enter payment arrangements into care systems.
Time Management- Utilize time-management and organizational skills necessary to effectively handle multiple expectations and thrive in a performance-based call center environment.
Reports to: Supervisor or Manager
Working Conditions/ Physical Requirements:
Work from home office; Travel to care center site as needed. The job requires sitting the majority of the workday. Schedule flexibility to work 40 hours per week including days, evenings, and weekends.
Must be able to work from the office for the allotted training period (if applicable). Must reside within a 60-mile radius of a Care Center
Workspace Environment- A dedicated workspace that is able to simulate an office environment. The room should provide an area that separates you from others while working.
Access to home/workspace- You will provide Alliance Data or its representative access to your workspace to conduct an audit of compliance and policy. A photograph of your workspace must be furnished prior to going home.
Equipment- Alliance Data will provide you with the equipment to work from home. This equipment is able to be used for work purposes only.
Internet/Phone- The associate is required to pay for and provide internet and phone service. Internet service must be DSL or Cable (no wireless or satellite ISPs allowed), with at least 25 Mbps download and 5 Mbps upload speed required. An analog or digital phone service (No VOIP, no call waiting, no voicemail etc.) is required. High-speed internet and phone lines will be dedicated lines that will be used exclusively for business use and will be separate from any personal data or phone services.
Location- Although this position is considered work at home, the candidate must reside within 60 miles of the reporting care center supporting the department and peer group.
Job Description
Essential Job Functions
Strategic Influence – Oversee all activities related to Complaint Management activities handled within the team as well as complaint activities handled within the first line of defense. The Manager will partner with the Bank's Leadership, Compliance Advisors, Risk Managers, and other business partners to accurately and consistently identify data, trends and themes tied to potential risks stemming from complaints. The Manager will ideate, analyze, drive, and execute the overall strategic direction of the Complaint program.
Leadership and Communication- Provide oversight and leadership to the department. Build a trusting, inclusive, engaging environment that promotes constructive dialogue and collaboration. Serve as a strategic advisor for all functional levels and consult with senior leadership on strategies and initiatives within the department. Utilize critical thinking, collaboration, and problem-solving skills to help analyze department needs and obstacles. Demonstrate outstanding Verbal and Written Communication skills when working with internal and external partners
Documentation and Analysis- Ensures appropriate documentation, creates and leverages escalated risk reporting throughout the life cycle of complaint management processes. Establish risk-based policies to govern the organization's complaint management processes and policies. Ensure timely and accurate responses to complaints when identified, and escalates significant issues as appropriate. Utilizes knowledge of Microsoft Office tools such as Word, Excel, PowerPoint, and Teams to execute daily work.
Risk and Control Management – Execution of risk management methodologies, including risk and control self-assessments, issues management, and control documentation and testing.
Regulatory Adherence – Ensures key regulatory guidance is incorporated into the Complaints Management Program. Oversees the process of ensuring templates, policies, procedures, and practices remain current with emerging risk and new regulatory guidance.
Reports to: Director, Customer Advocacy
Working Conditions/ Physical Requirements: Normal office environment, some travel may be required.
Direct Reports: Yes
Essential Job Functions
,
Industry Knowledge - Responsible for ongoing market evaluations on Directors and below within their assigned organization. Provides compensation recommendations based upon internal and external market competitive data. Reviews roles for recommended job level, job grade, and FLSA classification for positions. Ensure job descriptions on file are current, complete and accurate meeting all FLSA regulations. Reviews external survey data, maintains up-to-date job matching in Payfactors. May recommend start scales for our Volume associates. May administer incentive programs for our Volume or Sales associates. Participate in or may manage the salary submission process. Stays current on legal and regulatory trends to mitigate the organization’s risk and ensure compliance across multiple states. Prepare and analyze data using advanced Excel skills.
Stakeholder Relationships – Working closely with HR Business Partners, delivers compensation expertise through job evaluation studies and knowledge of compensation strategy.
Project Management – Manage the annual Volume year-end process and assisting with the Non Volume year-end process working with HR Technology and Compensation Consultant. May administer our enterprise-wide award programs (Vision, Pass It On, Contests, and etc) and our market survey software platform.
Reports to: Director, Compensation
Working Conditions/ Physical Requirements: Normal office environment, some travel may be required.
Minimum Qualifications:
High School Diploma or GED
Five years or more of progressive experience in compensation administration
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