At Allegis Transcription, we believe in fair and accurate outcomes. Our work is focused in the insurance and legal industries where our commitment to high quality really makes an impact. From insurance claims to legal hearings, since 1996 our transcription team has delivered the unparalleled product our customers trust for the just conclusions of their work.
Job Description
Since 1996 Allegis has provided premiere transcription services to industry giants through large, long-term contracts. This combination of volume and stability allows Allegis the opportunity to provide work to a large and growing team of transcriptionists across the country. Integrity, care, and connections with our transcriptionists are integral to our success and set Allegis apart as a contract of choice.
Allegis transcriptionists work remotely as independent contractors providing high-quality legal and insurance transcription. Contract work is available for a wide range of experience types including options to begin transcription work for the first time.
Working with Allegis
Allegis offers fair market per-page pay rates as well as access to an abundance of work with the expectation of significant growth for the foreseeable future. We also offer:
• A quality development program to introduce standards and processes
• A transcription community network with discussion forum and resource library
• A transparent QA feedback program
• An accessible support team
Skill Requirements
Allegis requires the ability to consistently and independently transcribe multi-speaker audio recordings completely, accurately, and in adherence to formatting standards and quality requirements. This also includes:
• Fast and accurate typing and word processing
• Excellent spelling, grammar, and punctuation skills
• Proofreading and editing skills
• Aptitude for discerning challenging audio and accented speech
• Processing and responding well to quality feedback
• Reliably meeting established deadlines
Contract Requirements
• Available and willing to commit time to an initial quality development program
• Availability to meet per-week production minimums
• Up-to-date PC with Microsoft operating system (8+), anti-virus protection, and Word (2013+)
• High-speed internet connection
• Foot pedal and headset (and audio player for legal work)
• Proficient, self-sufficient hardware and software use and maintenance
Mon., Tue., Wed., Thu., Fri.
Position Overview
The Legal QA Specialist acts as quality assurance and development expert, conducting assessments of new hires and subsequent feedback coaching sessions, as well as ongoing quality assessments for existing transcriptionists and Digital Reporters. The QA Specialist works to ensure the quality promise to our customers is met and that performance improvement measures are followed. Assessment work is conducted within the established parameters of quality judgment, and consistent communication regarding these parameters on behalf of the QA team is required.
Accountabilities:
• Efficiently and effectively conduct QA and QD assessments in accordance to established standards and protocols.
• Consistent representation of Allegis and Veritext IC talent brand as highly engaged, knowledgeable, and personable.
Schedule: The Quality Assessment Specialist will work a schedule of 40 or more hours per week, Monday through Friday. Whether working at home or in the office, the position is expected to support ICs and team members, as well as connect with other workgroups. Overtime work on evenings and/or weekends may be required on occasion.
Essential Job Responsibilities:
• Conduct QA Assessments of new and existing Transcriptionists' work products.
• Conduct QA Assessments of new and existing Digital Reporters' work products.
• Prepare and deliver feedback for review.
• Conduct transcription performance coaching sessions through email, phone, and Zoom.
• Act as an expert resource regarding coaching quality standards and requirements.
• Provide quality development exercises and feedback for new transcriptionists.
• Follow established processes and service level agreements.
• Work within established production levels for various tasks.
• Track and report information as requested.
• Provide special task transcription support as assigned and in accordance to business needs.
• Assist with other projects as assigned by managers.
Job Requirements: Education, Training and Experience:
• Legal Transcription experience: 2+ years.
• Transcription QA, supervision or management experience
• Minimum Education: High school Diploma.
• Recommended Education: AA Degree or equivalent.
• Microsoft Office Suite experience at an Intermediate/Advanced level.
• Keyboarding at 60+ wpm.
• Excellent grammar, spelling and punctuation skills.
• Able to listen to recordings and ascertain accurate transcription of audio.
• Customer service or similar experience, ability to communicate and support.
• Experience providing written and direct feedback/information.
Other Requirements:
• Suitable work from home environment.
• High-speed internet.
• Exceptional attention to detail and ability to be consistent.
• Ability to strictly adhere to guidelines and requirements.
• Excellent verbal and written communication skills, strong communication and interpersonal skills.
• Ability to sit for extended periods of time.
• Excellent hearing.
• Suitable work from home environment.
• High-speed internet.
• Exceptional attention to detail and ability to be consistent
• Ability to strictly adhere to guidelines and requirements.
• Excellent verbal and written communication skills, strong communication and interpersonal skills.
• Ability to sit for extended periods of time.
• Excellent hearing.
Job Description
The Transcription Scheduling Associate is responsible for co-managing the legal transcription workflow while ensuring standards for productivity, timeliness and quality assurance are met by the external transcription team. This is done by monitoring real-time service levels and adherence to deadlines for transcriptionists, tracking production metrics, and performing daily operations tasks in tandem with other PC team members.
Veritext/Allegis offers competitive compensation and an exciting benefits package including medical, dental, vision, 401K with company match, generous paid time off, company paid short & long term disability, life insurance, and more.
Additional Information
KEY RESPONSIBILITIES
Deliver a positive and professional “customer” experience.
Monitor and direct legal transcription workflow under the guidance of the Production Manager.
Assist in monitoring and maintaining transcriptionists’ adherence to standards and policies and escalate performance issues to the Production Manager and/or Quality Assurance Manager.
Act as resource reaffirming expectations with new and existing transcriptionists.
Gather and track transcript metrics as directed.
Assist in tracking and processing contractor payroll.
Promptly answer support-related e-mails, phone calls, and other electronic communications.
General office duties and projects as assigned.
SKILLS AND COMPETENCIES
Ability to work independently and efficiently to meet deadlines.
Organized, self-motivated, and detail-oriented.
Maintain composure in critical situations and communicate clearly with customers and transcriptionists.
Always deliver a positive and professional “customer” experience.
Strong interpersonal and communication skills.
Excellent documentation skills.
Excellent verbal and written grammar, spelling, and punctuation skills.
Ability to provide objective performance feedback
REQUIRED QUALIFICATIONS
Minimum Education: High school Diploma but AA degree or above is preferred.
Microsoft Office Suite experience at an Intermediate level.
Strong interpersonal skills and desire to work in a team atmosphere.
Proven ability to multi-task as well as manage time and workflow independently and effectively.
Self-motivated, detail-oriented, and organized.
Customer service attitude and experience.
Keyboarding at minimum 50 wpm.
PREFERRED QUALIFICATIONS
Minimum 2 years experience in a customer service or support environment.
Transcription experience (helpful but not required).
Ability to identify, evaluate, and report technical and/or operational problems.
Workflow management experience.
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