Would you buy insurance from a duck? Aflac counts on it! To soften the financial stresses during periods of disability or illness, Aflac sells supplemental health and life insurance policies, including coverage for accidents, intensive care, dental, vision, and disability, as well as for specific conditions, primarily cancer. It is a leading supplier of supplemental insurance in the US and is an industry leader in Japan's cancer-insurance market (with 14 million policies in force). Aflac, which is marketed through -- and is an acronym for -- American Family Life Assurance Company, sells policies that pay cash benefits for hospital confinement, emergency treatment, and medical appliances. Read employee reviews here
Job Summary
Responsible for ensuring code development and technology vendors meet business objectives on time within budget and without major defects. Assist Sales Technology management with planning and strategy to best meet the business objectives of consumer markets sales and other business partners.
Responsibilities (Principal Duties and Responsibilities)
Serves as a liaison between Consumer Markets, 3rd Party Vendors, and the Information Technology department; assist with the maintenance of the corporate websites for content and functionality to comply with Aflac’s core business objectives
Represents the Consumer Markets team, helping to provide guidance in sales & marketing technology, analytics, user experience, and online sales & marketing strategy
Responsible for gathering information related to market trends/forecasts, analyze and presenting findings and recommendations to project managers, sales or upper management
Serves as the gatekeeper for public-facing website initiatives; interacting regularly with IT, Agencies, and Technology Vendors
Assist with content management for public-facing sites; analytics implementation and validation; Diagnosing and resolving technical issues.
Responsible for new website development or vendor code implementation utilizing the following: HTML, CSS, and JavaScript; schema (XML or JSON).
Responsible for refactoring existing or agency-provided code including HTML, CSS, and JavaScript optimizations including SEO; provides recommendations on improving the efficiency of site maintenance and speed; translates business requirements into technical requirements to establish scopes with the smallest overhead.
Performs other duties as assigned
Qualifications (Education & Experience and Job Knowledge & Skills)
Education & Experience
Bachelor's Degree Information Systems Management or Information Technology and six to eight years of job-related experience, Experience working with website applications and design; HTML prototypes, specifications, and style guidelines or an equivalent combination of education and experience
Experience with content management systems, customer relationship management systems, tag management solutions, site optimization tools, architectural diagrams and process flows
Job Knowledge & Skills
MS Office (Outlook, Word, Excel, PowerPoint)
Job Summary
The Operations Support Coordinator role is an entry-level position, providing an excellent career path for someone interested in group benefits claims. In a fast-paced environment, and under the general supervision of the team manager, this position is responsible for providing clerical support for the claims team, ensuring a complete and efficient claim process for all resources engaged.
Principal Duties & Responsibilities
Assists claim team partners by leveraging systems and documented processes to complete the initial
eligibility verification on all new claims filed
Maintains ownership of client-specific email box to ensure timely processing of incoming mail and the
creation of new claims as needed
Researches outstanding items to resolution
Prints and mails communications as needed
Builds effective working relationships with internal partner teams
Reviews daily and weekly reports to ensure accuracy of assigned work items
Remains current on customer service policies and procedures
Prioritizes multiple tasks and works independently to some degree
Supports management with special projects as necessary
Performs other duties as assigned
Education & Experience Required
High School Diploma or equivalent
Related work experience preferred but not required
Or an equivalent combination of education and experience
Job Knowledge & Skills
Effective communication skills – written, verbal, facilitation of strong working relationships
Must be able to demonstrate knowledge of Microsoft Office applications
Problem-solving and decision-making skills
Strong organizational skills
Excellent interpersonal skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
Current knowledge of the absence management industry is a plus.
Principal Duties & Responsibilities
• Ensures that Aflac products are aggressively and competitively positioned through all distribution channels within his/her assigned area(s); assists with the development of strategies and plans to grow the business; develops selling models to optimize sales results
• Establishes and builds relationships with key sources who will market the Aflac portfolio of products to the nation’s leading employers; manages the overall relationship with key brokers while directing internal account support
• Creates and maintains a business plan within the assigned territory based on the customers’ likely requirements; drives the pipeline and revenue goals for accounts within the scope of responsibility to meet and ultimately exceed growth goals
• Assesses short-term and long-term market potential by understanding Aflac’s current market position within each broker’s book of business
• Defines desired market position and long-term goal with each broker though effective account planning
• Understands the clients’ business issues and align Aflac’s product development, case set-up, underwriting, and other internal resources and services to meet the clients’ needs
• Professionally manages the sales pipeline by strategically monitoring health and tracking top pursuits
• Embraces a culture of collaboration and teamwork and mentors team members on business development and relationship-building
• Develops and maintains a holistic view of Aflac offerings and competitor and market conditions within the assigned area and identifies account segment opportunities
• Participates in broad projects and monitors project plans and execution progress to resolve any variances and provides accurate communication to stakeholders; identifies required modifications to the project plan based on changed priorities, policy changes, and/or resource constraints in order to ensure plans continue to align to current business objectives
• Compiles statistics, evaluates data, forms conclusions and presents recommendations to leadership in several areas; stays ahead of the curve on technical product-related knowledge and general sales techniques and trends; prepares summaries of important trends for leadership; proactively consults with and influences a variety of constituents based on strategies and actual performance
• Performs other duties as required
Education & Experience Required
Bachelor's Degree
Up to five years (preferred) of successful work-related experience or an equivalent combination of education and experience
Preferred Some regional insurance or sales experience (national sales experience
Preferred Group Workplace Voluntary Benefits (WVB) experience (preferred)
Preferred Possess (or willingness to attain) state required life and health agent license
Principal Duties & Responsibilities
• Ensures that Aflac products are aggressively and competitively positioned through all distribution channels within his/her assigned area(s); assists with the development of strategies and plans to grow the business; develops selling models to optimize sales results
• Establishes and builds relationships with key sources who will market the Aflac portfolio of products to the nation’s leading employers; manages the overall relationship with key brokers while directing internal account support
• Creates and maintains a business plan within the assigned territory based on the customers’ likely requirements; drives the pipeline and revenue goals for accounts within the scope of responsibility to meet and ultimately exceed growth goals
• Assesses short-term and long-term market potential by understanding Aflac’s current market position within each broker’s book of business
• Defines desired market position and long-term goal with each broker through effective account planning
• Understands the clients’ business issues and align Aflac’s product development, case set-up, underwriting, and other internal resources and services to meet the clients’ needs
• Professionally manages the sales pipeline by strategically monitoring health and tracking top pursuits
• Embraces a culture of collaboration and teamwork and mentors team members on business development and relationship-building
• Develops and maintains a holistic view of Aflac offerings and competitor and market conditions within the assigned area and identifies account segment opportunities
• Participates in broad projects and monitors project plans and execution progress to resolve any variances and provides accurate communication to stakeholders; identifies required modifications to the project plan based on changed priorities, policy changes, and/or resource constraints in order to ensure plans continue to align to current business objectives
• Compiles statistics, evaluates data, forms conclusions and presents recommendations to leadership in several areas; stays ahead of the curve on technical product-related knowledge and general sales techniques and trends; prepares summaries of important trends for leadership; proactively consults with and influences a variety of constituents based on strategies and actual performance
• Performs other duties as required
Education & Experience Required
Bachelor's Degree
Up to five years (preferred) of successful work-related experience or an equivalent combination of education and experience
Preferred Some regional insurance or sales experience (national sales experience
Preferred Group Workplace Voluntary Benefits (WVB) experience (preferred)
Preferred Possess (or willingness to attain) state required life and health agent license
Principal Duties & Responsibilities
• Possess a successful proven sales record to execute on existing Book of Business to cause an immediate positive impact to Aflac sales; accountable for the identification and execution of opportunities to acquire new employer groups to sell Aflac product offerings and services; re-enrolling and adding additional products to existing clients by interacting with insurance brokers, third party administrators, and consultants withing is/her assigned territory.
• Guarantees that Aflac products are aggressively and competitively positioned through all distribution channels within his/her assigned metropolitan area(s); assists with the development of strategies and plans to grow the business; develops selling models to optimize sales results
• Establishes and builds relationships with key sources who will market the Aflac portfolio of products to the nation’s leading employers; manages the overall relationship with key brokers while directing internal account support
• Creates and maintains a business plan within the assigned territory based on the customers’ likely requirements; drives the pipeline and revenue goals for accounts within the scope of responsibility to meet and ultimately exceed growth goals
• Assesses short-term and long-term market potential by understanding Aflac’s current market position within each broker’s book of business
• Defines desired market position and long-term goal with each broker though effective account planning
• Understands the clients’ business issues and align Aflac’s product development, case set-up, underwriting and other internal resources and services to meet the clients’ needs
• Professionally manages the sales pipeline by strategically monitoring health and tracking top pursuits
• Embraces a culture of collaboration and teamwork and mentors team members on business development and relationship-building
• Develops and maintains a holistic view of Aflac offerings and competitor and market conditions within the assigned area and identifies account segment opportunities
• Drives the coordination, execution, and implementation of broad projects; monitors project plans and execution progress to resolve any variances and provides accurate communication to stakeholders; identifies required modifications to the project plan based on changed priorities, policy changes, and/or resource constraints in order to ensure plans continue to align to current business objectives
• Compiles statistics, evaluates data, forms conclusions and presents recommendations to leadership in several areas; stays ahead of the curve on technical product-related knowledge and general sales techniques and trends; prepares summaries of important trends for leadership; proactively consults with and influences a variety of constituents based on strategies and actual performance
• Performs other duties as required.
Principal Duties & Responsibilities
Makes timely, accurate, and customer-focused Life and Accident new and ongoing claim decisions using advanced independent discretion guided by company procedures and regulatory standards; handles the most complex claims; reaches out to obtain relevant medical and police, legal, employer, financial, and other information; compares the information to the terms, limitations, and conditions of the contract and applicable procedural documents and renders the claim decision as quickly as possible
Documents the claims system in an accurate and comprehensive manner; prepares, updates, and utilizes a claims management plan to attain the most appropriate outcome; remains in full compliance with regulatory requirements; demonstrates an above average level of proficiency in product and claims administration techniques; remains fully compliant with operational standards; meets or exceeds claims team operational metrics
Maintains a superior level of genuine caring and empathetic customer service throughout all interactions; takes appropriate actions to earn the claimant's and employer's trust and confidence; anticipates customer’s needs and takes action as appropriate
Works with internal partners to support flexibility, collaboration, creating a positive work environment, consistently maintaining professionalism and integrity, actively taking steps to foster high morale, and demonstrating a dedication to excellence
Mentors and coaches new team members and participates in projects supporting the team's business initiatives
Performs other related duties as required
Education & Experience Required
Bachelor's Degree in a related field
3 - 5 years of Life industry claims experience
Demonstrated proficiency in product-specific areas of Life or Disability as well as federal and state regulations governing these products and services
Or an equivalent combination of education and experience.
Job Knowledge & Skills
• Strong familiarity with claim management concepts
• Strong understanding of medical terminology/pathology/anatomy
• Articulate verbal and writing skills, decision making, meeting deadlines, working with confidential information
• Strong skills with Microsoft Office and other software applications
• Customer service skills
• Stress tolerance
• Ability to multi-task and prioritize
• High level of attention to detail
• Can work under pressure
• Confidence to make claim decisions
• Results-driven
• High attention to departmental/company procedures/practices
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