Alabama, Arkansas, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Nebraska, North Dakota, Oklahoma, South Dakota, Texas, and Virginia, Irving, Knoxville, and Jacksonville.
ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses, and larger commercial customers every day. Our continuous innovation, advanced technology, and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business, or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck.
Major Responsibilities
We are hiring for our Account Management department as a Retention Agent in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Nebraska, North Dakota, Oklahoma, South Dakota, Texas, and Virginia.
In Account Management, our pursuit to make things right is the driving force behind our customer loyalty. We are the customer’s champion – the architect who builds a bridge between what the customer wants, and the value we have to offer through an array of ADT products, led by a mission to protect lives, hopes, dreams, and futures.
A day in the life of a Retention Agent looks like this:
Answering incoming calls about our products and services with existing customers
Retaining ADT customers by problem-solving-escalating, de-escalating customer issues, and resolving account issues.
Reviewing all contacts for accuracy while enhancing the department’s ability to maximize profitability and resolution.
The ability to work independently to find the best solution.
We’re looking for someone with these skills:
Experience in sales or retention
Effective communication skills that help deescalate customer calls while problem-solving
The ability to work with multiple screens and programs open to help resolve customer issues
Be able to interpret contracts and communicate terms and conditions
Perform quick calculations
Compensation
Competitive pay based on experience with additional financial incentives for team members.
Start Date and Schedule
Our department is closed on weekends, allowing our employees to receive every weekend off, no matter the shift.
Job Requirements
A designated place to work from home
High-speed internet. DSL, Cable or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC
At least 25mbps to of internet to download and 15mbps to upload
When you commit to us—we commit to you. Our employees receive a comprehensive, full benefits package that includes:
Paid virtual training
Full benefits on the 1st of the month after 31 days of employment
Casual, yet energetic and engaging work environments
Medical, Dental, Vision, 401(k) with employer matching
Paid vacation time (We all need to recharge)
Tuition reimbursement, employee referral bonuses
Potential opportunities to work from home based on business needs
A culture of coaching, development, and career growth opportunities
We have an exceptional career opportunity for a Remote Customer Service Monitoring Representative in Alabama, Arkansas, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Nebraska, North Dakota, Oklahoma, South Dakota, Texas, and Virginia, Irving, Knoxville, and Jacksonville locations.
A day in the life of a Customer Service Monitoring Representative can look like this:
Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties.
Paying attention to detail while documenting alarm handling procedures within the alarm screens.
Completing alarm processing in accordance with departmental procedures.
Providing alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm callbacks.
Receiving inbound calls related to alarm call-back inquires.
When you commit to us—we commit to you. Our employees receive a comprehensive, full benefits package that includes:
Paid virtual training – some in-person attendance may be required based on business needs.
VDI training requirements:
A designated place to work from home
High-speed internet. DSL, Cable or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC
At least 25mbps to of internet to download and 15mbps to upload
Full benefits on the 1st of the month after 30 days of employment
Casual, yet energetic and engaging work environments
Medical, Dental, Vision, 401(k) with employer matching
Paid vacation time (We all need to recharge)
Tuition reimbursement, employee referral bonuses
Potential opportunities to work from home based on business needs
A culture of coaching, development, and career growth opportunities
We’re looking for someone with results they are proud of like:
High school diploma or equivalent required
A minimum of six (6) months of customer service experience required
Ability to be licensed in multiple states
Technical aptitude, problem-solving skills, and ability to prioritize multiple items at once.
$500 Sign-On Bonus!
Major Responsibilities We are hiring for our Account Management department as a Retention Agent in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Nebraska, North Dakota, Oklahoma, South Dakota, Texas, and Virginia. In Account Management, our pursuit to make things right is the driving force behind our customer loyalty. We are the customer’s champion – the architect who builds a bridge between what the customer wants, and the value we have to offer through an array of ADT products, led by a mission to protect lives, hopes, dreams, and futures.
A day in the life of a Retention Agent looks like this:
Answering incoming calls about our products and services with existing customers
Retaining ADT customers by problem-solving, de-escalating customer issues, and resolving account issues.
Reviewing all contacts for accuracy while enhancing the department’s ability to maximize profitability and resolution.
The ability to work independently to find the best solution.
We’re looking for someone with these skills:
Experience in sales or retention
Effective communication skills that help deescalate customer calls while problem-solving
The ability to work with multiple screens and programs open to help resolve customer issues
Be able to interpret contracts and communicate terms and conditions
Perform quick calculations
Compensation
Competitive pay based on experience with additional financial incentives for team members.
Start Date and Schedule
Our department is closed on weekends, allowing our employees to receive every weekend off, no matter the shift.
Job Requirements
A designated place to work from home
High-speed internet. DSL, Cable or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC
At least 25mbps to of internet to download and 15mbps to upload
When you commit to us—we commit to you. Our employees receive a comprehensive, full benefits package that includes:
Paid virtual training
Full benefits on the 1st of the month after 31 days of employment
Casual, yet energetic and engaging work environments
Medical, Dental, Vision, 401(k) with employer matching
Paid vacation time (We all need to recharge)
Tuition reimbursement, employee referral bonuses
Potential opportunities to work from home based on business needs
A culture of coaching, development, and career growth opportunities
Knowledge, Skills, and Abilities: We’re looking for someone with results they are proud of like:
High school diploma, GED, college degree, or some college experience
Two (2) years customer retention experience
Technical aptitude, problem-solving skills, computer proficiency
Alabama, Arkansas, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Nebraska, North Dakota, Oklahoma, South Dakota, Texas, and Virginia.
As our customers’ first point of contact, you will be the friendly voice of ADT, providing an excellent customer experience by troubleshooting their problems and providing technical support. We will rely on you to listen to our customers and use your deductive reasoning skills, technical expertise, creativity, and passion for helping to meet their needs – and remind them that behind our great products is a focus on the customer experience with accountable and collaborative team members ready to help them. Compensation
We compensate based on experience.
We offer pay differential during certain shifts, based on business needs
We realize there are sometimes in our 24/7 business that conditions change. We offer shift differential amounts based on high volume times.
A day in the life of a Customer Service Agent can look like this:
Relaying important information about their life-safety system and services, updating customer accounts, and solving billing questions.
Providing technical support and troubleshooting devices across ADT systems.
Helping customers understand the ADT's noble purpose and providing customer lifestyle solutions.
Coaching, team meetings, or 1:1 development time to grow and develop your career at ADT.
When you commit to us—we commit to you. Our employees receive a comprehensive, full benefits package that includes:
Paid virtual training – some in-person attendance may be required based on business needs.
VDI training requirements:
A designated place to work from home
High-speed internet. DSL, Cable or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC
At least 25mbps to of internet to download and 15mbps to upload
Full benefits on the 1st of the month after 30 days of employment
Casual, yet energetic and engaging work environments
Medical, Dental, Vision, 401(k) with employer matching
Paid vacation time (We all need to recharge)
Tuition reimbursement, employee referral bonuses
Potential opportunities to work from home based on business needs
A culture of coaching, development, and career growth opportunities
Knowledge, Skills, and Abilities We’re looking for someone with results they are proud of like:
High school diploma or equivalent required
Some college credits; degree preferred
Minimum of one (1) year of customer service experience required
Technical aptitude, problem-solving skills
$500 Sign-On Bonus!
ADT is a growing home security company, offering its customers DIY home security and automation system. LifeShield is looking for energetic people to assist customers with setting up their systems and troubleshooting over the phone. Call center positions to begin at Customer Service or Technical Support, and can move rapidly through our Career Path Program based on individual competencies, performance, and ability to learn new skills. Duties and Responsibilities: In our call center environment, you will:
Provide outstanding customer service and technical assistance to our customers through live troubleshooting and problem isolation.
Proactively take ownership of open issues and interface successfully with other departments and multiple levels of management.
Ensure customer satisfaction by resolving issues on the first call whenever possible.
Determine further action or completion on customer cases received.
Follow-up with the customer until the issue is resolved.
Multi-task while keeping the customer engaged
Make decisions independently
Diffuse escalated conversations
Read and comprehend documents
Update account information including billing
Basic understanding of home security, home automation, as well as how the internet, computers, and phones work
Identify, analyze, troubleshoot, and solve software and hardware issues for connectivity, communication, and reliability of a home security system.
Constantly learn, expand, and share your knowledge.
Required Skills and Experience:
Customer service-oriented with excellent communication and troubleshooting skills.
Must be a team player.
Creative troubleshooter, driven to solve an issue.
Knowledge of Mac/PC, Android, and iOS operating systems desired.
Knowledge of home networks including wireless configuration.
Regular, consistent, and punctual attendance.
Strong understanding of the internet, networking, home automation, and computers a plus, but not required.
Prior Customer Service &/ or Call Center experience a plus, but not required.
Employee Compensation and Benefits:
Competitive base pay
Career path from Customer Care Specialists level I-to-Management, with rapid movement through our Career Path Program
Monthly performance incentive that corresponds with career path movement
Medical, Vision, Dental
401K, Health Savings Account, Flex Spending Account
Paid Time Off
This position is more than a job, it’s the start of a career and an opportunity to work in a fun and exciting environment, make new friends, and have a rewarding future!
AL AR FL GA ID IN IA KS KY LA MS NE ND OK SD TX VA
Position Summary: Receives telephone calls through multiple marketing channels regarding ancillary sales products (ADT Home Health Security and Add-Ons) and successfully position interested callers for a consultation with a Sales Representative or closes the sale and sets an installation appointment within the parameters of the program.
Provide resolution and close sales by working with pre-qualified prospects through the critical selling path of gathering information, determining needs, and scheduling installation appointments.
Make outgoing follow-up telephone calls to undecided leads and outbound calls to leads that are received via the Internet and business reply cards.
Ensure customer satisfaction by determining customer needs and transferring calls to the appropriate party for resolution, performing follow-up including quotes, information requests, etc.
Provide prospect information in a timely and efficient manner.
Provide specific package and promotion details for members of ADT Affinity Partnerships.
Education/Certification:
High school diploma or equivalent.
Skills:
Good communication skills.
Strong verbal skills.
Excellent listening skills.
Positive interpersonal skills.
20 wpm accurate typing.
: AL AR FL GA ID IN IA KS KY LA MS NE ND OK SD TX VA
Position Summary: Responsible for inbound call traffic into Field & Operations Support Center(s) from both internal and external customers. Provide scheduling support and resolutions to internal workgroups (Customer Care, Account Management, National Sales Centers, etc.). Handles all customer scheduling inbound related calls to include appointment reschedules, appointment confirmations, and general appointment inquiries. Handles customer scheduling concerns by providing customer world-class customer service and meeting customer scheduling expectations. Act as a liaison for the customer in meeting specific schedule needs by contacting FOSC Productivity Specialists/Universal agents or Advanced Customer Inbound workgroup. Major Responsibilities
Receives approx. 100-150 inbound calls from internal and external customers daily
Handles all calls with “one call” resolution with minimal transfers to resolve customer request
Make the necessary and appropriate decision to dispatch a technician when on-site service is required.
Successfully navigate through complex scenarios to achieve customer satisfaction and prevent escalation, by effectively utilizing customer service skills.
Effectively utilize customer service skills and the ability to multi-task.
Resolve customer inquiries related to SMS Text appointment confirmations and/or confirm site readiness as needed.
Knowledge, Skills, and Abilities Required:
Superb customer service skills
High School diploma or GED
Ability to type at least 45 wpm
Strong problem-solving and decision-making ability
Strong multi-tasking ability
Strong written and verbal communication skills
Proficient with prioritizing decisions based upon multiple criteria and identifiable standards of policies and procedures.
Proficient with aspects of Microsoft Office
General technical knowledge.
AL AR FL GA ID IN IA KS KY LA MS NE ND OK SD TX VA
Position Summary: Provide specialized telephone technical support to ADT Direct, Authorized Dealer, Subcontractor personnel, and end-user customers, as well as provide quality control of the account base through cut-in procedures. Utilize programming knowledge of multiple radio and alarm panel systems. Work in multiple ADT and vendor web applications and computer systems. Position Responsibilities:
Process requests for multiple vendor applications customized by install configuration.
Provide real-time installation quotes to field technicians and limited technical support to customers.
Complete data entry associated with confirmation, including confirmation of test signals.
Confirm account status/information with field technicians and office personnel
Enter order information into the system for technician upsells and process payments as applicable.
Provide support to high-profile Custom Home accounts.
Troubleshoot system functionality related to radio registrations and panel programming in response to failed confirmation requests.
Provide support for ADHOC data cleanup projects.
Process data changes and programming requests received via mail, fax, phone or internal ticket on Informix and MasterMind.
Other projects as assigned.
Qualifications – External Education/Experience:
High School Degree or equivalent
Experience:
Six (6) months of ADT experience in inbound telephone groups (i.e. CSG, TAS) or one to two (1-2) years of related industry experience.
Ability to successfully pass data and provisioning assessments during training.
Demonstrate ability to maintain a high degree of productivity and accuracy
Excellent verbal and written communication skills
Excellent customer service skills
Ability to type 25 wpm
Excellent working computer knowledge
Strong problem-solving and multi-tasking skills a must
Position Summary:
Management of installations utilizing installers, installation support staff and installation subcontractors. This includes but is not limited to Commercial Burglar alarm, CCTV, Access Control, and Fire Alarm systems for specified customers across the customer’s entire area of operations. Manages the execution and implementation of divisional or corporate operation strategies to ensure target levels of production. Will manage the process(s), reporting, and resolution of escalated issues to ensure customer satisfaction in accordance with company performance standards. Extensive travel including but not limited to both vehicle and air transportation is a requirement of this position.
Essential Duties And Responsibilities include the following. To perform this job successfully, the Installation Supervisor may be expected to perform some or all of the duties listed, and other duties as assigned.
Assist with sales jobs walks and design support as needed Understand the sales process from beginning to end including sales central and contract entry
Manages installer staffing with necessary certifications and training to install those products sold by the company.
Ensures the highest levels of customer satisfaction based on the performance of the installation department.
Directs the commercial and installation workforce to meet customer demands, customer schedules and company standards on backlog turns.
Maintains high installation quality of service quality by managing the installations to company and manufacturer installation standards
Acknowledge, implement, and enforce all Protection One policies and procedures.
Maintain an ongoing library of all Protection One policies, procedures, and technical manuals.
Submit accurate and timely documentation to your immediate supervisor (Billing Reports, Data Entry Information, Time Cards, etc.)
Attend classroom and field training as required.
Comply with Protection One's vehicle policy.
Maintain a good driving record
Submit accurate and timely documentation (Billing Reports, Data Entry Information, Time Cards, etc.)
Maintain the appropriate truck stock supplies/tools/equipment for technicians
Maintain the appropriate basic hand tools for self and installers necessary to perform required duties.
Assist with troubleshooting and repair of advanced installations using test equipment and PC's.
Direct daily work assignments of others on projects assigned.
Ensure compliance with all local codes and manufacturer specifications.
Supervise installers and subcontractors.
Prepares and delivers performance reviews.
Ensure installations are completed within the proper amount of time and within budget.
Schedule and coordinate material and labor for installations.
Assist with the design stage of difficult installations.
Supervise multiple installation projects simultaneously.
Make recommendations on hiring and terminating employees.
Must have a working knowledge of local and national codes including NFPA and NEC.
Must have a working knowledge of Commercial alarm systems including basic knowledge of
Commercial Fire Systems, CCTV, intercom, and Card Access Systems.
Must be able to perform commercial system design.
This job involves driving a motor vehicle while seated for periods of up to 2 or more hours.
Supervisory Responsibilities:
This job supervises commercial installers and subcontractors.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include training employees; planning, assigning, and directing work; appraising performance; addressing complaints, and resolving problems. Direct workflow and assign action items to representatives
Compensation: The pay range for this role is $43,010 – $54,890 annually and is based on experience and qualifications.
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