Locations: EMEA, APAC. UK, Germany, Mandarin, Cantonese, Japanese or Korean. Candidates must reside in Singapore.
Articulate- locations: Hires Anywhere in the US, UK, and Ireland, the Philippines
Acceleration Remote
Jobs At Acceleration
“The entire company strives to stand behind its core values and makes sure everyone feels included and successful. It is refreshing to work somewhere where not only work/life balance is accepted, but work/life integration is actually encouraged. I feel like AP treats their employees as talent, rather than just another number.” Employee reviews here
Postions located. UK
Acceleration - EMEA Job Openings
Join us and work for the most respected global partner marketing agency. We are looking for passionate people to join our team, who share our core values and are looking for a career in an exciting, rewarding workplace, where no day is the same. Apply for a career in our fast-paced environment and learn how we help industry-leading brands efficiently grow and refine their marketing partnerships.
EMEA Benefits
Contribution to health and wellness activities
Private medical insurance
Matching funds for employee charitable donations
Tuition reimbursement
Ongoing training
Life insurance and group income protection
Team building and quarterly socials
Annual global company event.
Top 5 Job Responsibilities:
Acceleration Partners seeks an Associate to take ownership of:
Recruitment Execution – Work closely with the client team to identify opportunities for recruitment in the region. Develop recruitment lists based on the needs of your clients as well as the corresponding outreach emails
Affiliate Communication, Support, and Outreach Executio- Respond to affiliates’ inquiries and troubleshoot issues
General Account Maintenance - Collate evidence of paid exposure whilst ensuring campaigns are being activated by partners in a timely fashion
Newsletter Execution - Draft and execute affiliate communications and newsletters
ReportingGenerate weekly and monthly performance reports
WHAT SUCCESS LOOKS LIKE:
By 6 months… you are able to execute the day-to-day operations of multiple affiliate programs, including managing affiliate applications, recruitment list building, and deployment of creative assets. Working closely with managers you are able to maximize the effectiveness of the program and are regularly developing new recruitment ideas to present to managers and the client. You are able to draft affiliate communications and newsletters and respond to affiliate inquiries and issues with little guidance from managers.
By 1 year… You have worked with the account team to establish multiple new UK partnerships. Regularly developing new campaign ideas to present to managers, you are an integral part of each program you support. Efficiencies are being created and you are working closely with the manager as a team to provide excellent client service. You are able to take on new account responsibilities with guidance from managers.
QUALITIES OF THE IDEAL CANDIDATE:
Has a strong internal motivation to get the job don and done well
Only provides superior results and unsurpassed customer service
Emphasizes incredible attention to detail and is capable of multi-tasking and coordinating several projects at once
Prioritizes competing objectives and manages time with skill
Possesses the ability to work independently with minimal supervision
Displays accountability always meeting deadlines and keeping commitments
Knows how to collaborate with team members in a remote environment
Thrives in a fast-paced environment and enjoys bringing order to chaos
Possesses superior written and verbal communication skills
Has direct affiliate marketing experience (in-house, agency, network) or a strong interest in the industry
MINIMUM QUALIFICATIONS & SKILLS:
1-4 years of online marketing, e-commerce, or affiliate marketing experience
Knowledge of Affiliate Networks (Awin, Impact, etc.) is a plus
Bachelor’s degree
Ability to travel when needed to conferences and team meetings
Advanced Excel capabilities and comfortable with formatting, formulas, customizing reports, etc.
Working knowledge of HTML, a plus
THE ROLE:
Acceleration Partners seeks an experienced Affiliate Marketing Account Manager / Consultant to autonomously manage large projects in our affiliate marketing practice and serving as key client-facing liaison. This person will be responsible for leading the client relationship as well as all client deliverables, account strategy, and execution.
The ideal candidate will be excited to jump into a start-up-like environment within a larger international firm. You must be able to handle changing priorities, be able to work through ambiguity and have a proactive mindset. We are seeking candidates who speak fluent French.
TOP 5 JOB RESPONSIBILITIES:
CLIENT SERVICE AND COMMUNICATION - Serve as a regular point of contact for clients’ strategic and account questions, lead weekly client calls, send account reporting and manage resulting follow-up questions and communications. Manage challenging client situations with guidance from senior colleagues. Provide superior client service, develop and nurture excellent client relationships. Maintain very high client satisfaction and retention rates with a Net Promoter score of 8+.
ACCOUNT STRATEGY – Oversee successful client programs by developing effective strategies and tactical plans for achieving client goals. Proactively offering new and innovative ideas to the overall program strategy.
STRATEGY EXECUTION – Execute effective affiliate recruitment, activation and optimization strategies that align with the goals of the client. Perform general ,account management and monitor for fraud and affiliate compliance.
REPORTING AND ANALYSIS - Provide clients with regular reporting, analyze data to find opportunities and identify issues. Develop strategic program plans and present resulting data-driven insights and recommendations to clients.
NEW OPPORTUNITIES - Finds and acts on relevant publisher development opportunities to activate these new publishers in client programs. Able to think outside of the box to present new and interesting opportunities to clients.
WHAT SUCCESS LOOKS LIKE:
BY 6 MONTHS… the Account Manager is executing the day-to-day operations of multiple affiliate programs with little guidance from their senior colleagues. Account Manager has formed strong relationships with key client contacts and is the main point of contact for clients’ strategic and account questions. Challenging client situations are being managed with guidance from senior colleagues. Client data is regularly being analyzed and used strategically in optimization, activation, and recruitment campaigns. Client accounts are being handled effectively and strategically, without dropping any balls, and clients are aware of and pleased with this outcome. Clients are being serviced profitably with target bill rates being met, and client Net Promoter Scores are 8+.
BY 1 YEAR… the Account Manager is taking full accountability for the performance and success of their clients. Account efficiency has been maximized, and excellent strategic plans and communication is in place on all accounts and recognized as a key to client success. Clients are being serviced profitably, all deliverables are A caliber, and Net Promoter Scores remain consistent at 8+.
QUALITIES OF THE IDEAL CANDIDATE:
Has strong internal motivation to get the job done and done well, with no room for errors
Only provides superior results for clients and unsurpassed customer service
Recognizes the importance of being engaged in their work and keeping clients engaged as well
Possesses mature and measured judgment, and the ability to solve problems on their own
Has incredible attention to detail and is capable of multi-tasking and coordinating several projects at once
Possesses superior written and verbal communication skills
Displays accountability, always meeting deadlines and keeping commitments
Knows how to collaborate with team members in a remote environment
Has confidence, poise, and eloquence in client meetings and difficult situations
Thrives in a fast-paced environment and enjoys bringing order to chaos
Prioritizes competing objectives and manages time with skill
Works independently with minimal supervision.
MINIMUM QUALIFICATIONS & SKILLS:
3-5 years of online marketing, e-commerce, or affiliate marketing experience required
Direct affiliate marketing experience (in-house, agency, network) required
Knowledge of Affiliate Networks (Awin, Affilinet, CJ, Webgains, Linkshare, Impact Radius, Performance Horizon, etc.)
Ability to travel up to 20%
Advanced Excel capabilities and comfortable with formatting, formulas, customizing reports, etc.
Working knowledge of HTML, a plus
Previous experience managing and motivating direct reports, a plus
We are seeking candidates who are fluent in either Swedish, Danish, or Norwegian. Candidates may reside in Sweden, the UK, or Germany.
THE ROLE:
Acceleration Partners seeks an experienced Affiliate Marketing Account Manager to autonomously manage large projects in our affiliate marketing practice and serving as a key client-facing liaison. This person will be responsible for leading the client relationship as well as all client deliverables, account strategy, and execution.
The ideal candidate will be excited to jump into a start-up-like environment within a larger international firm. You must be able to handle changing priorities, be able to work through ambiguity and have a proactive mindset.
TOP 5 JOB RESPONSIBILITIES:
CLIENT SERVICE AND COMMUNICATION - Serve as a regular point of contact for clients’ strategic and account questions, lead weekly client calls, send account reporting and manage resulting follow-up questions and communications. Manage challenging client situations with guidance from senior colleagues. Provide superior client service, develop and nurture excellent client relationships. Maintain very high client satisfaction and retention rates with a Net Promoter score of 8+.
ACCOUNT STRATEGY – Oversee successful client programs by developing effective strategies and tactical plans for achieving client goals. Proactively offering new and innovative ideas to the overall program strategy.
STRATEGY EXECUTION – Execute effective affiliate recruitment, activation and optimization strategies that align with the goals of the client. Perform general account management and monitor for fraud and affiliate compliance.
REPORTING AND ANALYSIS - Provide clients with regular reporting, analyze data to find opportunities, and identify issues. Develop strategic program plans The account and present resulting data-driven insights and recommendations to clients.
NEW OPPORTUNITIES - Finds and acts on relevant publisher development opportunities to activate these new publishers in client programs. Able to think outside of the box to present new and interesting opportunities to clients.
WHAT SUCCESS LOOKS LIKE:
BY 6 MONTHS… the Account Manager is executing the day-to-day operations of multiple affiliate programs with little guidance from their senior colleagues. Account Manager has formed strong relationships with key client contacts and are the main point of contact for clients’ strategic and account questions. Challenging client situations are being managed with guidance from senior colleagues. Client data is regularly being analyzed and used strategically in optimization, activation and recruitment campaigns. Client accounts are being handled effectively and strategically, without dropping any balls, and clients are aware of and pleased with this outcome. Clients are being serviced profitably with target bill rates being met, and client Net Promoter Scores are 8+.
BY 1 YEAR… the Account Manager is taking full accountability for the performance and success of their clients. Account efficiency has been maximized, and excellent strategic plans and communication is in place on all accounts and recognized as a key to client success. Clients are being serviced profitably, all deliverables are A caliber, and Net Promoter Scores remain consistent at 8+.
QUALITIES OF THE IDEAL CANDIDATE:
Has strong internal motivation to get the job done and done well, with no room for errors
Only provides superior results for clients and unsurpassed customer service
Recognizes the importance of being engaged in their work and keeping clients engaged as well
Possesses mature and measured judgment, and the ability to solve problems on their own
Has incredible attention to detail and is capable of multi-tasking and coordinating several projects at once
Possesses superior written and verbal communication skills
Displays accountability, always meeting deadlines and keeping commitments
Knows how to collaborate with team members in a remote environment
Has confidence, poise, and eloquence in client meetings and difficult situations
Thrives in a fast-paced environment and enjoys bringing order to chaos
Prioritizes competing objectives and manages time with skill
Works independently with minimal supervision
MINIMUM QUALIFICATIONS & SKILLS:
Fluency in either: Swedish, Danish, or Norwegian
Understands of the Nordics market
3-5 years of online marketing, e-commerce, or affiliate marketing experience required
Direct affiliate marketing experience (in-house, agency, network) required
Knowledge of Affiliate Networks (Awin, Affilinet, CJ, Webgains, Linkshare, Impact Radius, Performance Horizon, etc.)
Ability to travel up to 20%
Advanced Excel capabilities and comfortable with formatting, formulas, customizing reports, etc.
Working knowledge of HTML, a plus
Previous experience managing and motivating direct reports, a plus
LOCATION: Germany. Some travel is required for client meetings or other internal meetings, conferences, etc. Candidates must hold a valid passport and be able to travel internationally.
THE ROLE: Acceleration Partners seeks an experienced Affiliate Publisher Development Manager for the EMEA region. The Publisher Development Manager is responsible for developing a publisher development process and strategy to support and grow AP-managed clients by developing and maintaining relationships with key publishers and finding new opportunities.
Additionally, we will look to the Publisher Development Manager to ensure that AP is a thought leader and capitalizing on major trends with affiliate publisher and partner types. The position will be part of the growing publisher development team and will focus on offering tactical support for clients who want to grow their affiliate campaigns through our experts in partner recruitment and optimization.
TOP 5 JOB RESPONSIBILITIES:
Manage the day-to-day relationships and overall communication with top-performing publishers currently part of the AP portfolio; identify new partnership opportunities and areas of optimization to drive revenue growth
Research high revenue potential publishers and perform outreach for recruitment into AP programs
Strategize with new and existing publishers to develop out of the box ideas to activate partnerships and maximize sales
Manage inbound publisher requests and identify recommended partners in specific verticals, etc.
Present and sell new publisher opportunities and provide updates on existing opportunities to our clients
WHAT SUCCESS LOOKS LIKE: By 6 months… the Affiliate Publisher Development Manager has developed strong relationships with their clients as well as their key existing publishers. They have a good understanding of their client’s business and have identified new opportunities to grow their campaigns. They have a firm grasp on the recruitment and reporting process along with what is needed for success. They are consistently vetting all inbound publisher opportunities, meeting weekly publisher outreach goals, as well as weekly recruitment and revenue goals. They are regularly bringing relevant new publisher opportunities to their clients and ensuring that AP is on the forefront of affiliate publisher/partner models.
By 1 year… the Affiliate Publisher Development Manager has created reporting and recruitment process efficiencies and best practices. They are regularly identifying opportunities that genuinely move the needle. They are working with publishers and a variety of AP clients to develop new tactics to activate publishers and generate revenue in order to exceed yearly goals. They have successfully identified and driven the activation of non-traditional publisher types, and integrated new publisher types into the overall AP publisher development process.
QUALITIES OF THE IDEAL CANDIDATE:
Is a natural matchmaker and passionate about creating opportunities for people and partners through any means (e.g. lunches,, calls, travel, socializing)
Enjoys developing and making pitches for new business
Has strong aptitude for identifying digital strategies based on publisher business models
Is a self-starter and will go after different opportunities, big and small
Quickly develops new relationships
Knows how to collaborate with team members in a remote environment and is comfortable working independently with minimal supervision
Can keep deadlines and commitments and is accountable to your work
Only provides superior results for your team, and ultimately, your clients
Has confidence, poise, and eloquence in difficult situations
Thrives in a fast-paced environment and enjoys bringing order to chaos
Possesses mature and measured judgment, and the ability to solve problems on your own
MINIMUM SKILLS AND QUALIFICATIONS:
2-5 years of experience cultivating relationships with publishers in a similar role within a network, agency, or in-house position
Strong track record of building relationships with publishers and retailers in several verticals
Extensive knowledge of the affiliate marketing landscape
Proven excellence in exceeding revenue goals
Strong written and verbal communication, presentation and negotiation skills
Knowledge of Affiliate Networks (Awin, CJ, Webgains) is a plus
Public Relations, Sales, and/or Business Development experience a plus
Ability to travel regularly
THE ROLE:
Acceleration Partners (AP) is seeking an Associate/Senior Associate, Affiliate Marketing based within Germany. The Associate/Senior Associate will be focused on client delivery for one of our most high-profile clients and will be a key part of Acceleration Partners’ growth. This role is particularly targeted with driving recruitment and new partnerships in the German market and has the opportunity for growth into more senior marketing positions.
This will require excellent client service skills, strategic thinking, and a capability (and willingness) to own the day-to-day tasks and projects for client programs. It will also require the ability to comfortably present to and work with client contacts and key regional publishers. A successful candidate will have a “whatever it takes” attitude to meeting and exceeding clients’ needs and will maintain Acceleration Partners’ high standards and reputation for client service excellence.
Top 5 Job Responsibilities:
Acceleration Partners seeks an Associate to take ownership of:
Recruitment Execution – Work closely with the client team to identify opportunities for recruitment in the region. Develop recruitment lists based on the needs of your clients as well as the corresponding outreach emails
Affiliate Communication, Support and Outreach Execution - Respond to affiliates’ inquiries and troubleshoot issues
General Account Maintenance - Collate evidence of paid exposure whilst ensuring campaigns are being activated by partners in a timely fashion
Newsletter Execution - Draft and execute affiliate communications and newsletters
Reporting- Generate weekly and monthly performance reports
WHAT SUCCESS LOOKS LIKE:
By 6 months… you are able to execute the day-to-day operations of multiple affiliate programs, including managing affiliate applications, recruitment list building, and deployment of creative assets. Working closely with managers you are able to maximize the effectiveness of the program and are regularly developing new recruitment ideas to present to managers and the client. You are able to draft affiliate communications and newsletters and respond to affiliate inquiries and issues with little guidance from managers.
By 1 year… You have worked with the account team to establish multiple new partnerships. Regularly developing new campaign ideas to present to managers, you are an integral part of each program you support. Efficiencies are being created and you are working closely with the manager as a team to provide excellent client service. You are able to take on new account responsibilities with guidance from managers.
QUALITIES OF THE IDEAL CANDIDATE:
Has a strong internal motivation to get the job done and done well
Only provides superior results and unsurpassed customer service
Emphasizes incredible attention to detail and is capable of multi-tasking and coordinating several projects at once
Prioritizes competing objectives and manages time with skill
Possesses the ability to work independently with minimal supervision
Displays accountability always meeting deadlines and keeping commitments
Knows how to collaborate with team members in a remote environment
Thrives in a fast-paced environment and enjoys bringing order to chaos
Possesses superior written and verbal communication skills
Has direct affiliate marketing experience (in-house, agency, network) or a strong interest in the industry
MINIMUM QUALIFICATIONS & SKILLS:
1-4 years of online marketing, e-commerce, or affiliate marketing experience
Knowledge of Affiliate Networks (Awin, Impact, etc.) is a plus
Bachelor’s degree
Ability to travel when needed to conferences and team meetings
Advanced Excel capabilities and comfortable with formatting, formulas, customizing reports, etc.
Working knowledge of HTML, a plus
APAC Job Openings
We are seeking candidates who are fluent in either Mandarin, Cantonese, Japanese or Korean. Candidates must reside in Singapore.
Top 5 Job Responsibilities:
Acceleration Partners seeks an Associate or Senior Associate to take ownership of:
Affiliate communication, support, and outreach execution - Respond to affiliates’ inquiries and troubleshoot issues
General Account Maintenance - Execute the day-to-day operations of multiple affiliate programs, including managing affiliate applications, deployment of creative assets, etc.
Recruitment Execution - Develop recruitment lists based on the needs of your clients as well as the corresponding outreach emails
Newsletter Execution - Draft and execute affiliate communications and newsletters
Daily/Weekly Fraud Check - Monitor affiliates’ marketing methods to prevent fraud and ensure compliance with each program's terms and conditions (Brandverity, FTC, Fraud)
WHAT SUCCESS LOOKS LIKE:
By 6 months… you are able to execute the day-to-day operations of multiple affiliate programs, including managing affiliate applications, recruitment list building, and deployment of creative assets. Working closely with managers you are able to maximize the effectiveness of the program and are regularly developing new campaign ideas to present to managers. You are able to draft affiliate communications and newsletters and respond to affiliate inquiries and issues with little guidance from managers. Accounts are being monitored regularly for fraud, with no issues being missed, to ensure compliance with each program’s terms and conditions.
By 1 year… you are able to troubleshoot account and affiliate issues. Regularly developing new campaign ideas to present to managers, you are an integral part of each program you support. Efficiencies are being created and you are working closely with the manager as a team to provide excellent client service. You are able to take on new account responsibilities with guidance from managers.
QUALITIES OF THE IDEAL CANDIDATE:
Has a strong internal motivation to get the job done and done well
Only provides superior results and unsurpassed customer service
Emphasizes incredible attention to detail and is capable of multi-tasking and coordinating several projects at once
Prioritizes competing objectives and manages time with skill
Possesses the ability to work independently with minimal supervision
Displays accountability always meeting deadlines and keeping commitments
Knows how to collaborate with team members in a remote environment
Thrives in a fast-paced environment and enjoys bringing order to chaos
Possesses superior written and verbal communication skills
Has direct affiliate marketing experience (in-house, agency, network) or a strong interest in the industry
MINIMUM QUALIFICATIONS & SKILLS:
1-4 years of digital or online marketing, e-commerce, or affiliate marketing experience
Knowledge of Affiliate Networks (ShareASale, Commission Junction, etc.) a plus
Bachelor’s degree
Ability to travel when needed to conferences and team meetings
Advanced Excel capabilities and comfortable with formatting, formulas, customizing reports, etc.
Working knowledge of HTML, a plus
Fluency in Mandarin, Cantonese, Japanese or Korean preferred
TOP 5 JOB RESPONSIBILITIES:
Client Service and Communication: Serve as a regular point of contact for clients’ strategic and account questions, lead weekly client calls, oversee account reporting and manage resulting follow-up questions and communications. Manage challenging client situations as they occur, with guidance and participation available with a 24-hour response time from the US-based Associate Director. Provide superior client service, develop and nurture excellent client relationships. Maintain very high client satisfaction and retention rates.
Account Strategy: Oversee successful client programs to develop effective strategies and tactical plans for achieving client goals. Proactively offer new and innovative ideas to the overall program strategy of an emerging regional (APAC) affiliate program.
Strategy Execution and General Account Maintenance: Execute effective affiliate recruitment, activation and optimization strategies that align with the goals of the client. Execute and supervise the day-to-day operations of multiple affiliate programs, including managing affiliate applications, deploying creative assets, monitoring for fraud and affiliate compliance, etc. Find, negotiate, and act on relevant publisher development opportunities, obtain approval for new publishers, and ensure activation in client programs. Think outside of the box to present new and interesting opportunities to clients. Maintain active contact with top affiliates, respond to affiliates’ inquiries and troubleshoot issues. Develop recruitment lists based on client needs as well as the corresponding outreach emails. Draft and execute affiliate communications and newsletters. Monitor affiliates’ marketing methods to prevent fraud and ensure compliance with each program's terms and conditions (Brandverity, FTC, Fraud).
Reporting and Analysis: Provide clients with regular reporting, analyze data to find opportunities and identify issues. Develop strategic program plans and present resulting data-driven insights and recommendations to clients.
Market Expansion Support: Serve as our critical first “two feet on the ground” in Sydney, working with a US-based and growing global team to support AP’s global business expansion. Provide strategic insights to AP senior management and research global expansion opportunities. Support sales efforts for non-US-originated business and US-based clients looking to expand globally, as our global subject matter expert. This may include creating and/or delivering sales presentations and serving as our global expert during sales calls and meetings.
QUALITIES OF THE IDEAL CANDIDATE:
Demonstrated ability to build scalable, quality-oriented processes while maintaining a high level of profit and client satisfaction
Entrepreneurial spirit
Highly self-motivated, resilient, can work well on his/her own, and does not require constant feedback and oversight
Polish and professionalism in all situations
International client service experience required, with business development experience a plus
Deep experience with different affiliate networks and SaaS platforms
Experience with other digital marketing channels including paid search and paid social, a plus
Excellent verbal and written presentation skills
History of keeping demanding clients engaged and happy
Understanding of how to manage and collaborate with distributed team members
Strong internal motivation to get the job done and done well
Thrives in a fast-paced environment and enjoys bringing order to chaos especially in ambiguous situations
Prioritizes competing objectives appropriately and manages time with skill
Loves to continually learn and stay ahead of the industry pack
MINIMUM QUALIFICATIONS & SKILLS:
Minimum 3-5 years of client-side or agency-side experience with global exposure in digital/online marketing with a minimum of 4+ years of affiliate specific experience
Direct affiliate marketing experience (in-house, agency, network) and knowledge of Affiliate Networks and SaaS platforms, preferably Impact Radius and/or Performance Horizon
Prior supervisory experience is a plus
Four years of post-secondary study (University)
Ability to travel internationally when needed to global or US conferences and team meetings; holder of a valid passport
Advanced Excel capabilities and comfort with formatting, formulas, customizing reports, etc.
Working knowledge of HTML, a plus
Track record of success and forward progress at all stages of his/her career to date
Fluency in Cantonese, Mandarin, Japanese or Korean
Articulate builds online training apps loved by 99 of the Fortune 100
Articulate builds online training apps loved by all 100 of the Fortune 100. Articulate always seems to have a lot of remote jobs available. And they have a great set of benefits, including (but not limited to) medical insurance, 401(k), and flexible paid time off. Read the reviews here Hires the US, UK, and Ireland, Philippines read the employee review Articulate is a ndersmaller comapny with under 500 employee
the industry is software.
What you'll do:
Develop customized solutions within the Salesforce platform to support critical business functions and meet project objectivclient requirements and company goals
Design, code and test Salesforce custom solutions comprising work in Apex, VisualForce, Salesforce APIs, Lightning, and data migration. Know when to use configuration over Code.
Contribute to solution design sessions and code reviews, and recommend alternate approaches to optimize the solution
Communicate with Project Managers, Business Analysts, third party vendors, clients and other developers to ensure effective collaboration throughout all phases of development, testing and deployment
Assist the Support Team with escalated issues arising from the support of internal and customer-facing Salesforce environments, especially related to customized applications, user permissions, security settings, custom objects and workflow
Take accountability for quality of deliverables, provide status on development effort, and deliver on time and as per specifications
Write optimized batch jobs to help off-hours automation
Write REST API endpoints to push data from Salesforce to external systems
Collaborate with product owners and Business Applications Team to come up with solutions needed by the business
What you should have:
6 years experience in IT
4 years of Salesforce Development experience (Apex,LWC, Visualforce, SOQL)
3 years of Salesforce Administration experience
2 years of REST web services experience
2 years of system integration experience
1 year of experience with Single Sign-On integrations
You're the ideal candidate if:
You're Salesforce certified (Salesforce Admin,Platform App Builder, Platform Developer I and Platform Developer 2)
Strong understanding of Salesforce best practices
Understanding of Agile methodologies
You have read our human-centered organization framework and are in sync with it 100%.
What You'll do:
Discuss in-depth the inner workings of our technical offerings
Present the benefits of our products to customers in presentations and demos
Understand the requirements of prospects and customers, and propose technical solutions
Communicate, prioritize, and escalate feature requests when a mismatch exists between customer requirements and product capabilities
Be proactive and deadline-driven in your approach to work. Use excellent time management and organization skills, initiating and completing multiple simultaneous special projects according to schedule.
Deeply understand the structure of our Pre-Sales and Post-Sales (Success) teams in an effort to support their technical needs
Develop strong relationships with our Engineering, Compliance, Platform, Training, and Community Teams and use them as resources to fill in knowledge gaps or join you in demos as needed
What you should have:
You have 5 years of experience in technical support or a combined
5 years of support with IT and/or software development roles.
You are a digital native; you innately possess a deep and broad knowledge of all things technical, including but not limited to: Extensive experience with Windows, Office and a wide variety of Windows applications.
Web Technologies, including all major browsers, email delivery, accessibility tools, and challenges such as low bandwidth, proxy servers, content filters, and firewalls.
Basic understanding of corporate networks and security protocols.
Basic understanding of HTML/CSS.
Strong grasp of the technical challenges that Articulate’s Enterprise customers face disproportionately, including: SSOIntegrations and APIsSecurity & Compliance (with help from other teams), Desktop Packaging/Silent Install/MSIInfrastructure Concerns (Endpoints, Proxy, Firewall, and so on), Service TogglingThird-Party Content including SCORM/xAPI/CMI5
You are able to handle stressful situations while maintaining a friendly and professional attitude.
You have excellent oral and written communication skills; able to convey complex concepts concisely and clearly to customers with professionalism, empathy, and excellent grammar and spelling.
You are positive, empathetic, driven, collaborative, flexible, patient, and confident.
You are passionate about solving the toughest of problems. Basic understanding of the AICC, SCORM, and Tin Can API specifications and experience with Learning Management System
Anywhere in UK or Ireland /
Customer Success /
Full-time
What you'll do:
Manage all post-sales activity for 360 customers through strong relationship-building, product knowledge, planning and execution
Maintain a deep understanding of the 360 product offering
Increase customer retention by conducting regular check-ins, and performing strategic business reviews with decision-makers
Develop joint success plans with customers to drive adoption
Monitor account health indicators to identify churn k and develop strategies for mitigation
Work closely with cross-functional teams to identify and track product improvement requests and bugs
Function as a customer advocate and provide internal feedback on how 360 can better serve our international customers
Other responsibilities as assigned
What you should have:
5+ years experience working in customer-facingcount management or sale roles
3+ years experience in SaaS
Strong verbal and written communication skills with a passion for developing deep customer relationships
Naturally curious with excellent critical thinking skills
Resilient, adaptable and thrives in a fast-paced environment
Ability to work independently, while also contributing as part of a team
Ability to understand customer’s business needs and how those connect back to product value
Proactive problem solver with experience developing creative solutions for customers and the business
Salesforce experience is a plus
Anywhere in US
What you'll do:
Support Strategic/VIP accounts and execute high-touch customer success plans.
Identify upsell and cross-sell opportunities, develop effective outreach strategies, and assist in converting those opportunities.
Ensure a seamless customer experience throughout complex negotiations.
Lead with a customer mindset. Continuously connect their key pains and requirements to specific product features, benefits, and value propositions.
Meet key performance indicators around churn, customer satisfaction, renewal, and account expansion activities.
Be the voice of the customer internally to resolve customer challenges.
Work closely with leadership to identify areas for improvement within the customer success program and team operations.
Training and resource development
Mentorship
Manage special projects and additional responsibilities as needed.
What you should have:
5 years’ experience working in a customer-facing role required
Strong understanding of customer success
Ability to lead with a customer mindset and continuously connect their key pains and requirements to specific product features, benefits, and value propositions.
Naturally curious with excellent critical thinking skills
Resilient, adaptable, and thrives in a fast-paced environment
Excellent verbal, written communication and presentation skills
You have read our human-centered organization framework and are in sync with it 100%.
Anywhere in US /
Engineering /
Full-time
What you'll do:
Lead a cross-functional team in the implementation of complex features and services
Write great software. We believe the only way to be a great Engineering Manager is to continue to be a great engineer. Managers are expected to build and deliver software, participate in code reviews and perform testing. Here’s a smattering of the tech you’ll be working with: Node.js, React, JavaScript, (S)CSS, AWS, GitHub, and Slack. Functional programming experience is a plus
Mentor and provide career guidance to the engineers on your team
Collaborate with peers, within and outside the team, to help develop a long-term vision for our engineering practices and tooling.
Consistently lead teams to deliver compelling products, features and services. Providing transparent updates, timeline estimates, and demos along the way
Participate in defining and fulfilling the engineering hiring plan for the team, including screening and interviewing
Help ensure that our coding standards and patterns are observed by participating in design discussions, testing and code reviews
You'll assist our support team and operations team in triaging and resolving production issues, including participating in on-call rotation
1:1s and performance discussions with team members
What you should have:
3 years of engineering management experience leading productive, high-functioning teams. You can describe why these teams were high functioning and what you specifically did to ensure engineers felt productive
You write understandable, testable code with an eye towards maintainability.
You are a strong communicator. Explaining complex technical concepts to designers, support, and other engineers is no problem for you and you don't shy away from difficult and constructive conversations with your team
You possess strong computer science fundamentals: data structures, algorithms, programming languages, distributed systems, and information retrieval - and have applied these at a significant scale.
You have a bachelor's degree in Computer Science
Engineering or a related field, or equivalent training, fellowship or work experience.
You are a thoughtful, trustworthy, doer
Anywhere in US /
Engineering /
Full-time
What you'll do:
Work collaboratively with a distributed team of developers and testers to craft web solutions that help market our products effectively
Be responsible for making effective use of your time. We don’t care about butts in seats, but we do care about quality work.
Create solutions that are as clear as possible, built with empathy for the future engineers who will pick up your code, and for current team members who will be immediately affected by your changes.
Sweat the details and care a lot about the quality of work you produce.
Review other developers' code with empathy and compassion, and participate in pair programming, feature demos, and engineering talks that help create a healthy and empathetic engineering culture.
Take part in a rotating on-call schedule (less than one week per month).
What you should have:
Proficiency with Ruby On Rails, React, JavaScript, (S)CSS
Familiarity with responsive design, SEO, and accessibility concerns
Experience integrating with a variety of external 3rd party services
Exposure to content management systems, WordPress, AWS, Marketo, Salesforce, or Okta are a plus
Decent GitHub and Slack chops
Strong communication skills
Anywhere in US /
Engineering /
Full-time
What you'll do:
Work collaboratively with a distributed team of developers and testers to craft web solutions that help market our products effectively
Be responsible for making effective use of your time. We don’t care about butts in seats, but we do care about quality work.
Create solutions that are as clear as possible, built with empathy for the future engineers who will pick up your code, and for current team members who will be immediately affected by your changes.
Sweat the details and care a lot about the quality of work you produce.
Review other developers' code with empathy and compassion, and participate in pair programming, feature demos, and engineering talks that help create a healthy and empathetic engineering culture.
Take part in a rotating on-call schedule (less than one week per month).
What you should have:
Proficiency with Ruby On Rails, React, JavaScript, (S)CSS
Familiarity with responsive design, SEO, and accessibility concerns
Experience integrating with a variety of external 3rd party services
Exposure to content management systems, WordPress, AWS, Marketo, Salesforce, or Okta are a plus
Decent GitHub and Slack chops , Strong communication skills
What you'll do:
Craft efficient user flows, thoughtful wireframes, and high-fidelity interaction designs
Create detailed design specs with all manner of states considered, well-annotated and ready for handoff to our product development team
Support your designs with animated and sometimes eractive prototypes when needed to demonstrate an interaction
Serve as a working member of a swiftly moving cross-functional team working on multiple projects at one time
Meet with the executive team regularly to discuss product and transform product insights into intuitive, user-friendly application features
Conduct lightweight research of the competitive landscape and learn from user feedback
What you should have:
An experienced product designer with at least 5 years’ professional experience in fully responsive web environments
Someone with a passion for amazing product design and an appreciation for elegant user experiences
A well-spoken, humble creator who can present ideas effectively
A highly motivated individual who is self-directed and has high attention to detail
An outstanding team contributor who can provide a thoughtful viewpoint on product design in a flexible and easygoing way—you are well-versed in giving and receiving feedback constructively
An open-minded thinker who’s constantly in search of engaging, usable interaction patterns and cutting-edge design work in the real world
Skills in Sketch, Zeplin, Principle, Photoshop, Figma and Illustrator are a must
Anywhere in US /
Engineering /
Full-time
What you’ll do:
Conduct early-stage qualitative user research and find the common threads in customer feedback.
Develop a nuanced understanding of customer problems, and figure out how to solve them elegantly and intuitively.
Create well-thought-out high-fidelity wireframes, personas, journey maps, interactive prototypes, and other deliverables to communicate your ideas to the team.
Partner with key internal stakeholders, including our executive team, to refine and improve your ideas throughout the design and implementation process.
Work closely with our engineering teams to take the features you are working on from initial deliverables through to public beta and release.
What you should have:
Experienced product designer with at least 5 years’ professional experience. Prior experience working on complex web or desktop productivity applications is a plus.
A self-directed, motivated individual who can work at dearying degrees of abstraction - from the big picture right down to the \\\ details of a single interaction.
A human-centered design thinker capable of making well-reasoned design decisions that address real use cases while being dful of existing design patterns, technical constraints and business goals.
A passionate customer advocate, comfortable conducting remote and in-person research and interpreting detailed customer feedback.
An effective communicator and team contributor, who is confident presenting their ideas as well as giving and receiving constructive feedback.
Preferred skills in Sketch, inVision, Principle, Photoshop or Illustrator
What you'll do:
Support the Order Management Team as the primary inbound customer contact, fielding inquiries and determining if they need escalation to the appropriate team
Manage order status inquiries, service delivery, and subscription management support
Field, prioritize, and coordinate incoming customers calls, chats, and email requests
Execute transactional orders on behalf of customers who require assistance
Drive accurate recordation of customer communications in various internal systems such as Slack, Salesforce, and email
What you should have:
2-3 years of experience in order management supporting customer success in a sales-driven SaaS organization
A background with high-volume, transactional-based support
Proficiency as a problem-solver and an agile multitasker who thrives in a fast-paced environment
Clear communication skills and detail-oriented sensibilities
Helpful, dependable, meticulous, and organized inclinations
Experience working with Salesforce
Comfort working with disparate systems and apps, operating as a “human API”
A self-starter mentality and comfort with taking the initiative
Experience supporting customers or in a customer-facing role
Demonstrated ability as a thoughtful, trustworthy doer
What you'll do:
Ensure subscription expansion and renewal orders are transacted quickly by the customer and for Customer Success
Process subscription changes to include seat adds, subscription mergers, upgrades, refunds, and cancellations
Manage order status inquiries, service delivery, subscription management support, and discrepancy resolution
Recognize when to escalate exceptions for review
Field, prioritize, and coordinate incoming customers calls, chats, and email requests
Collaborate with Customer Success to resolve inbound customer inquiries
Facilitate the supplier registration, purchase order setup, and profile management necessary to do business with Articulate
Collaborate closely with billing and collections to optimize order management processing and minimize billing errors
Drive accurate recordation of customer communications in various internal systems such as Slack, Salesforce, and email
Contribute to ongoing process and workflow improvements
Ensure customers and sales are a priority
What you should have:
2-3 years of experience in order management supporting customer success in a sales-driven SaaS organization
Comfort working with disparate systems and apps, operating as a “human API”
Business and system savvy to handle exceptions
Proficiency as a problem-solver and an agile multitasker who is flexible in thought and implementation and thrives in a fast-paced environment
Clear communication skills and detail-oriented sensibilities
Helpful, dependable, meticulous, and organized inclinations
Experience working with multiple CRM/subscription management systems such as Salesforce, Chargebee, Stripe, and NetSuite
A self-starter mentality and comfort with taking the initiative
Experience supporting customers or in a customer-facing role
Demonstrated ability as a thoughtful, trustworthy doer
What you'll do:
Develop a high-touch and seamless recruitment process focused on providing an exceptional experience for hiring teams and candidates
Schedule and conduct initial intake/kick-off meetings with hiring managers
Work closely with the hiring managers and people business partners in creating inclusive job descriptions and hiring rubrics
Screen resumes, conduct initial interviews, and provide pre-qualified candidates to the hiring manager for review
Coordinate and schedule interviews for each stage of the hiring process
Continually grow a pipeline of qualified diverse candidates for current and future roles through traditional and non-traditional sourcing strategies
Build a strong relationship with hiring teams to gain a true understanding of their recruitment needs
Deliver an exceptional candidate experience, treating all candidates with dignity and respect and providing continuous communication and feedback throughout their interviewing journey
Cross-post positions on various job boards
Minimal travel required; annual company retreat somewhere in North America and occasional co-work weeks
What you should have:
5+ years of full cycle recruiting experience managing a variety of roles
Experience working and collaborating with diverse teams in a dynamic, rapid-growth environment
Demonstrated success in diversity sourcing and recruitment
A passion for building diverse teams
Strong knowledge of the recruitment process and sourcing methods
Proficiency with internet search tools such as LinkedIn
Exceptional customer service focus combined with exemplary follow-through
Strong written and verbal communication skills
Experience working with applicant tracking systems (we use Lever)
Proven ability to contribute in a fast-paced environment
Ability to handle confidential information
High EQ
Thoughtful, Trustworthy, Doer
Anywhere in US
As a Senior People Partner, you will work closely with managers and leadership to drive strategies and tactics that enable, motivate, develop, and retain our employees. This role will be a critical support in evolving and scaling our rapidly growing business in alignment with our human-centered organization and through a lens of equity and justice. You will also collaborate across the people team to co-create the structures and people programs that fuel Articulate’s growth.
What you'll do:
Build strong relationships and partner with leaders to develop and execute people strategies and programs that foster a human-centered organization
Support leaders through workforce planning, talent and performance management, employee relations, and change management
Maintain a regular rhythm of connection with leaders in assigned departments, providing coaching, counsel, and advice
Collaborate with broader people team to co-create and implement the practices, guidelines, processes, and programs necessary to enable growth and scale
Serve as a resource for all employees in assigned departments to answer people-related questions, support their Articulate journey, and coach where needed
Manage offboarding process, including exit interview conversations
Coordinate and manage day-to-day administrative responsibilities related to employee changes
What you should have:
10+ years of demonstrated experience as an HR People Partner/Business Partner, preferably in high tech
Ability to navigate ambiguity and make appropriate recommendations for action
Demonstrated commitment and ability to center equity and justice in your work
Action-oriented and ability to handle multiple priorities at once
Strong project management skills and the ability to drive initiatives from inception to completion
Excellent written and oral communication skills
Demonstrated experience in building effective relationships in a remote environment
Organized and self-motivated with strong attention to detail
Passionate about being part of and building a human-centered organization
Experience with Paylocity, Trello, Slack, and Google Suite
We’re looking for an experienced customer success pro to join our growing team focused on building customers for life. Our Customer Success Team works with customers post-sale to ensure they get continued value from their investment in Articulate 360.
The Senior Customer Success Manager (Sr. CSM) will execute customer success plays and build relationships with a set of our largest and most strategic customers to onboard them, drive product adoption and satisfaction, secure renewals, and expand our footprint within accounts.
To succeed in this role, you must have a deep understanding of our customers and be an expert in messaging and positioning to communicate the value of Articulate 360
What you'll do:
Support Strategic/VIP accounts and execute high-touch customer success plans.
Identify upsell and cross-sell opportunities, develop effective outreach strategies, and assist in converting those opportunities.
Ensure a seamless customer experience throughout complex negotiations.
Lead with a customer mindset. Continuously connect their key pains and requirements to specific product features, benefits, and value propositions.
Meet key performance indicators around churn, customer satisfaction, renewal, and account expansion activities.
Be the voice of the customer internally to resolve customer challenges.
Work closely with leadership to identify areas for improvement within the customer success program and team operations.
Training and resource development
Mentorship
Manage special projects and additional responsibilities as needed.
What you should have:
5 years’ experience working in a customer-facing role required
Strong understanding of customer success
Ability to lead with a customer mindset and continuously connect their key pains and requirements to specific product features, benefits, and value propositions.
Naturally curious with excellent critical thinking skills
Resilient, adaptable, and thrives in a fast-paced environment
Excellent verbal, written communication and presentation skills
What You'll do:
Manage pipeline by proactively leading prospects through the sales process using Challenger Sales methodology
Respond to, engage with, and qualify inbound leads and inquiries via phone, email, and live chat
Take control of the sales process by understanding prospect pain points, challenging prospect assumptions, creating constructive tension, providing commercial teaching, and closing sales
Conduct initial qualification to discover purchasing timeline, learning strategy, and business needs of inbound leads to ensure a potential fit
Teach prospects about their industries and offer unique insights that cause prospects to think differently about their business.
Close deals or transfer to the Strategic Account Manager for larger, more complex opportunities
Provide demos of Rise to prospects
Manage a pipeline of leads and opportunities
Maintain accurate and detailed notes of prospect activities in Salesforce
Record and communicate prospect requests, gaps, and emerging requirements to improve product features
Other duties, responsibilities, and activities may change or be assigned at any time with or without notice
No cold calling
What you should have:
Minimum 2 years’ experience in an inside sales or development role
Solid computer skills, including experience with core sales tools such as Salesforce, ZoomInfo, Salesloft, and LinkedInPositive, energetic phone presence
Outstanding written and verbal communication skills
A can-do, positive attitude
Strong sense of urgency for reaching goals and deliverables while managing multiple requests concurrently
Solid understanding of client pain points and business needs, with a solutions-oriented and consultative approach to problem-solving
Curiosity, self-discipline, self-motivation, and a desire to win over prospects Thoughtful, productive, and trustworthy
BA or BS degree or equivalent experience
Articulate is looking for a Customer Support Product Liaison. As our Customer Support Product Liaison, you will function as the customer’s senior champion and the Support Team’s direct connection to Product/QA for Articulate 360 and Rise.com. By closely monitoring high-risk bugs, feature requests, and cases your focus will help drive our roadmap and releases. Your deep connection to our Product/QA teams will allow you to advocate for fixes and features that will have the broadest and most profound impact on customer experience.
You will represent Customers and the Support Team in all Product/Engineering exchanges, to ensure that the voice, experience, and pain points of the customer are accounted for in product decisions. You will alert management to outages, priority incidents, recurring problems, and patterns.
What you'll do:
Live in both worlds of Articulate with an equal focus on Articulate 360 and Rise.com, advocating for both products and finding solutions that will help customers across tools.
Be our Bug Czar. Live in YouTrack, and keep watch over our agile board.
Read every bug report and scan every bug update.
Consolidate duplicate bugs.
Advocate for high-impact bugs, trends, & feature requests, including those championed by partners (including Yukon) and enterprise customers.
Improve our hotlisting rules as needed. This requires being organized and making tough judgment calls.
Communicate changes and updates with the broader support team, ensuring that trickles down to customers.
Administer YouTrack, adding fields, creating templates, building views, and managing users as needed.
Manage our feature request submissions, and corresponding input from other Customer-facing teams to advise our Product roadmap.
Deliver a compelling list of top Feature Requests quarterly to an audience of engineers, designers, and product managers.
Attend support team stand-ups and other meetings to stay in touch with customer sentiment.
Advocate as the voice of Support and our customers in QA/Product meetings where appropriate.
Communicate product issues, changes, etc. to both Support and Product teams.
Design reports and dashboards to track trends, issues, and utilize that information to advocate for product changes.
Participate in Beta programs, forums, and outreach to understand the needs of our most vocal and engaged customers.
Own our population of customers who are impacted by bugs or missing features.
Send challenging emails, consult on heated calls, and reach out with a solo call when nothing else will do.
Involve the Senior Technical Support Manager as needed.
Find opportunities to connect with customers in person, on a call, or via email to discuss their needs and desires within an authoring tool.
Use the information gathered to share more detail and insights with our Product team.
Function as backup support for other members of the Support Team, and do regular monthly rotations through various Support channels to stay connected to the everyday customer.
What you should have:
A deep, broad understanding of all Articulate products.
Strong attention to detail and organizational skills.
You manage stress well and view unhappy customers as a welcome challenge.
You are positive, empathetic, driven, collaborative, flexible, and confident.
Your writing aligns with the Articulate voice. It is positive, genuine, helpful, warm, and confident.
What You'll do:
Answer escalated technical questions from enterprise customers (1) during sales process and (2) post-sale, sometimes when our enterprise deployment article has been sent
Assist customers with questions on enterprise deployment, network endpoints, or SSO.
Own the SSO implementation of assigned customers and assist Associate TAMs in the SSO implementation process for unassigned customers as needed
Assist enterprise customers with tough technical problems with installation or authentication, delegating simple support cases to a lower tier of support when needed.
Assist assigned enterprise customers with challenging project-specific or environmental problems.
Maintain ownership and communication overall technical issues of assigned enterprise customers until you have proof positive that the problem is resolved for all users.
This role can never assume that we’ve resolved a problem.
Assist Enterprise Account Managers (EAMs) and Strategic Account Managers (SAMs) with escalated ongoing technical problems for assigned enterprise customers.
When asked by a Customer Success Manager (CSM) or SAM, attend regularly-scheduled customer meetings such as QBRs or bug updates.
Advocate for bugs and features reported by assigned enterprise customers.
Communicate regularly with EAMs, SAMs, and CSMs to update them on the technical success of assigned enterprise customers.
When asked to assist with an unassigned account, a summary of your interactions should be supplied to EAMs, SAMs and CSMs.
Communicate with assigned enterprise customers via email, phone, and web meetings.
This role will spend more “face time” with customers than other Support roles.
Be proactive and deadline-driven in your approach to work.
Use excellent time management and organization skills, initiating and completing multiple simultaneous special projects according to schedule.
Confirm the validity of all software defects before involving other Articulate teams.
Provide sufficient data for further troubleshooting, and collaborate with Engineering staff to recreate problems in a test environment.
Meet with the Engineering Team for periodic reviews of product architecture changes.
Coordinate with LCA for suggested engineering meetings to attend.
Participate in product testing when asked, and provide input to the Engineering Team, acting as a customer advocate for product improvement.
Participate in occasional (no more than monthly) after-hours support for customers in other time zones.
Develop documented solutions, detailed client instructions, and other documentation as needed to assist customers with specific incidents.
Contribute toward the Articulate knowledge base.
Use our CRM system, Salesforce, to record, track, and close incidents via our case management system.
Function as backup support for other members of the Support Team.
Other duties, as assigned.
Push the envelope for change!
Strive to better the TAM duties and procedures for the betterment of the company and your colleagues.
What you should have:
You must be able to exhibit a minimum of 5 years of technical support experience with desktop software applications and web tools.
You are quick to pick up the phone and clarify needs and next steps, especially in the event of a misunderstanding.
You are a digital native; you innately possess a deep and broad knowledge of all things technical, including but not limited to: Extensive experience with Windows, Office and a wide variety of Windows applications, including experience troubleshooting installation problems and examining Windows Event Logs.; Mac/Parallels experience is a plus; experience with iOS and Android devices.
Web Technologies, including all major browsers, email delivery, accessibility tools, and challenges such as low bandwidth, proxy servers, content filters, and firewalls.
No fear of logs—you can jump in and attempt to decipher any log file from any application, for example within Windows Event Logs, Installer Logs, LMS Debug Logs, Tin Can API Communication logs, Fiddler logs, and DxDiag logs.
Basic understanding of corporate networks and security protocols.
Basic understanding of HTML/CSS.
You are able to handle stressful situations while maintaining a friendly and professional attitude.
Master using the Voice of Articulate in the delivery of technical information, as well as in all regular communication with customers.
You have excellent oral and written communication skills; able to convey complex concepts concisely and clearly to customers with professionalism, empathy, and excellent grammar and spelling.
You are positive, empathetic, driven, collaborative, flexible, and confident.
You're the ideal candidate if:
Experience with Articulate tools and applications.
Experience with remote troubleshooting applications including Windows Remote Desktop, GoToAssist, or join.me.
Experience with collaboration tools such as Slack, Zoom, WebEx, GoToMeeting, or Microsoft Teams.
A Basic understanding of the AICC, SCORM, and Tin Can API specifications and experience with Learning Management Systems is a plus.
Demonstrated experience troubleshooting web communication problems using Fiddler, HttpWatch, or Browser Developer Tools.
Experience with other web programming languages such as ASP, .NET, JavaScript, Perl, or PHP is a plus.
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