Las Vegas, NV, Glendale, AZ, Tucson, AZ, Flagstaff, AZ, Colorado Springs, CO, Oklahoma City, OK, Stillwater, OK, Tulsa, OK, Lawton, OK, Mt. Laurel, NJ, Henderson NV, Glendale AZ, Colorado Springs CO, Oklahoma City OK or Mt. Laurel NJ.
What we do
CSAA Insurance Group, a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. We offer auto, homeowners, and other personal lines of insurance to AAA Members through AAA clubs in 23 states and the District of Columbia.
Remarkable benefits: • Health coverage for medical, dental, vision • 401(K) saving plan with company match AND Pension • Tuition assistance • PTO for community volunteer programs • Wellness program • Employee discounts
Work from Home Opportunity! Must Reside in DFW Area!
Full Time: 40 hours/week.
Shift: 2nd/Swing
Salary $16.05 + Monthly Bonus Incentives!!!
Paid Training: Class starts September October 14th, 2021!
Work From Home After Successful Completion of Training!
Qualifications
Successful candidates in the role possess resiliency in diffusing high stress situations.
Ability to provide excellent customer service to 100+ member calls a day.
You must have the ability to directly connect to ISP via Ethernet (no wireless, DSL, Satellite or Hot Spots, etc…) Modem/Router must be in the same room as the computer equipment. Minimum 25 Mbps download; 5 mbps upload
You’ll need a passion for helping people, and the desire to exceed member expectations in a structured, goal-oriented environment.
Excellent written, verbal, and computer skills provide success.
Requires 1 year of previous customer service experience. Call Center experience is preferred, but not mandatory.
High School diploma, GED or equivalent along with the successful completion of background and drug screening mandatory.
Full Time: 40 hours/week.
Swing Shift + Weekend Shift Differential!
Start times range between 12:15 pm and 4:15 pm
Salary $16.05 + Monthly Bonus Incentives!
Paid Training: Class starts October 21st, 2021!
Work From Home After Successful Completion of Training!
We are looking for Emergency Roadside Specialists to process requests for roadside assistance as part of our fast-paced, member service organization, demonstrating concern for member safety and effectively diffusing high tension situations. You will have approximately 2 1/2 weeks of paid training at 4800 Airport Plaza Drive Long Beach, California 90815 to prepare you to provide legendary service to our members! All equipment will be provided to you after successful training to continue your role from home.
Qualifications
Successful candidates in the role possess resiliency in diffusing high-stress situations.
Ability to provide excellent customer service to 100+ member calls a day.
You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc). Modem/Router must be in the same room as the computer equipment. Minimum 25 mbps download and minimum 5 Mbps upload.
You’ll need a passion for helping people, and the desire to exceed member expectations in a structured, goal-oriented environment.
Excellent written, verbal, and computer skills provide success.
Requires 1 year of previous customer service experience. Call Center experience is preferred, but not mandatory.
High School diploma, GED or equivalent along with the successful completion of background and drug screening mandatory.
Remarkable benefits: • Health coverage for medical, dental, vision • 401(K) saving plan with company match AND Pension • Tuition assistance • PTO for community volunteer programs • Wellness program • Employee discounts
Join our AAA East Central Emergency Roadside Team !!!!
· Full Time: 40 hours/week.
· Day Hours + Differential for Qualifying Shifts!
· Weekend Differential!
· Salary Ranges $15.00-$15.93 / Plus Monthly Bonus Incentives!
· Paid Training: Class starts October 14th, 2021!
· After Successful Completion of Paid Training Work from Home!
We are looking for Emergency Roadside Specialist to process requests for roadside assistance as part of our fast-paced, member service organization, demonstrating concern for member safety and effectively diffusing high tension situations. You will have approximately 2 1/2 weeks of paid training at our office located at 5700 Brecksville Road, Independence, OH 44131 to prepare you to provide legendary service to our members! All equipment will be provided to you after completion of training to continue your role at home.
Successful candidates in the role possess resiliency in diffusing high stress situations.
Ability to provide excellent customer service to 100+ member calls a day.
You must have the ability to directly connect to ISP via Ethernet (no wireless, DSL, Satellite or Hot Spots etc…) Modem/Router must be in the same room as the computer equipment. Minimum 25 Mbps download; 5 Mbps upload.
You’ll need a passion for helping people, and the desire to exceed member expectations in a structured, goal-oriented environment.
Excellent written, verbal, and computer skills provide success.
Requires 1 year of previous customer service experience. Call Center experience is preferred, but not mandatory.
High School diploma, GED or equivalent along with the successful completion of background and drug screening mandatory.
Join our AAA Missouri Emergency Roadside Call Center Team!
40 hours/week.
$15.00 + Monthly Bonus Incentives + Weekend Shift Differential!
Day schedules available ranging from 5:45 am – 10:15 am.
Graveyard schedules also open!
Work from Home after 2 1/2 weeks of training onsite!
Training starts October 19th, 2021!
We are looking for Emergency Roadside Specialists to process requests for roadside assistance as part of our fast-paced, member service organization, demonstrating concern for member safety and effectively diffusing high tension situations. You will have approximately 2 1/2 weeks of paid training on-site at 12901 N Forty Drive Saint Louis, MO 63141 to prepare you to provide legendary service to our members!
Successful candidates in the role possess resiliency in diffusing high-stress situations.
Ability to provide excellent customer service to 100+ member calls a day.
You’ll need a passion for helping people, and the desire to exceed member expectations in a structured, goal-oriented environment.
Excellent written, verbal, and computer skills provide success.
Requires 1 year of previous customer service experience. Call Center experience is preferred, but not mandatory.
High School diploma, GED or equivalent along with the successful completion of background and drug screening mandatory.
Remarkable benefits: • Health coverage for medical, dental, vision • 401(K) saving plan with company match AND Pension • Tuition assistance • PTO for community volunteer programs • Wellness program • Employee discounts
Las Vegas, NV, Glendale, AZ, Tucson, AZ, Flagstaff, AZ, Colorado Springs, CO, Oklahoma City, OK, Stillwater, OK, Tulsa, OK, Lawton, OK, Mt. Laurel, NJ, Henderson NV, Glendale AZ, Colorado Springs CO, Oklahoma City OK or Mt. Laurel NJ.
Essential Responsibilities
As an upbeat self-starter collaborating with other agents, you will have an outstanding opportunity to build positive relationships while helping us achieve our goal by providing timely resolution through dedicated service every single day!
Provide dedicated support to our policyholders which includes, expounding on coverages, providing detailed policy reviews, providing insurance quotes for an existing insurance policy, and processing underwriting transactions within standard authority levels
Work directly with policyholders via phone, web, and chat to ensure that each experience with us is simple, positive, and personal.
Training
Paid training starts on Monday, November 1, and will last approximately 15 weeks.
Training includes instructor-led virtual classroom and on-the-job training.
Training Schedule
First 5 weeks: Monday through Friday, 7 a.m. to 4 p.m. Pacific Time Zone.
Week 8 and beyond: Varied Shifts.
Assigned shifts will likely include at least one weekend day and may include two weekend days. Shifts may extend up until 11 p.m. local time. Days off are not guaranteed to be consecutive days.
Work schedule
Our operational hours are 24 hours a day, 7 days a week. There is a need for flexibility to be scheduled a shift between 7 a.m. to 11 p.m. local time, however, you should be available to work 40 hours a week within operational hours. Your schedule will remain consistent. You will be scheduled at least 1 weekend day per week. Consecutive days off are not guaranteed.
Arizona,Oklahoma ,Colorado,New Jersey,Nevada
Essential responsibilities
Investigates, evaluates, negotiates, and settles auto and property damage claims.
Handle a diary system to systematically review and resolve claims within the specified state compliance guidelines.
Manage an inventory of claims.
Opens claims and acquires required information and loss details from the insured, claimant, and other involved parties.
Explains policy, coverage, and appropriate course of action (follow-up, status calls, touch base with the customer).
Documents claim files, sends appropriate correspondence, and communicates with customers and repair facilities.
Ensures compliance with specific state regulations, policy provisions and standard operating procedures.
Arranges handles and pays repair, rental, towing, total losses, and negotiates storage.
Applies knowledge of estimating standards ranging from minor to moderate complexity.
Paid 20-week virtual training that is a combination of classroom and on-the-job training.
Training starts on 10/11.
Compensation: Based on location
What would make us excited about you
High School Diploma or GED required.
2 years of customer service experience in a fast-paced setting.
Flexibility to work any shift during the operating hours of 5:30 a.m. to 7 p.m. PST, which may include evenings and/or weekends.
Capability to train and perform the job in a remote setting as required.
Outstanding interpersonal and strong computer navigation abilities.
Ability to handle several tasks simultaneously.
Insurance experience is a plus.
This position offers the opportunity to work remotely in all states with the exception of CA, HI, and AK or in one of our center locations in Henderson NV, Glendale AZ, Colorado Springs CO, Oklahoma City OK or Mt. Laurel NJ. Specific requirements apply to both working options.
Assigned as Owning/Adjuster when injury exposure is identified.
Handles simple to moderate 1st and 3rd party auto cases involving injury, 1st party Uninsured Motorists claims including ADB (Auto-Death Benefit) claims, and liability injury claims.
Assists in catastrophes and/or injury phone queues.
Responsible for handling, managing, investigating, negotiating, settling and resolving complex claims with exposure valued less than $25,000, with minimal supervision.
Makes coverage determinations and informs customers as to the proper course of action related to coverage issues.
Conducts investigative work of a sophisticated nature (interviewing witnesses; acquiring and analyzing evidence, including medical records; deciding whether an independent medical examination is warranted; etc.).
Evaluates the potential for subrogation and initiating an initial notice of subrogation request.
Develops negotiating strategies and negotiates with the claimant.
Makes final decisions to settle within settlement authority, without supervisory approval.
Presents cases in Committee setting when seeking above settlement authority level; thereafter, independently negotiating and settling the claim.
What would make us excited about you
High school diploma or GED required.
2 or more years of auto claims adjusting experience required.
Bilingual Spanish is a plus.
Outstanding interpersonal skills.
Ability to train and work in a remote setting.
Basic math and digital literacy and ability to type 30 words per minute.
Glendale, AZ US
Essential Responsibilities:
Deliver exceptional client service as the primary point of contact with club marketing and insurance executives.
Influence adoption of IG marketing programs and capabilities to AAA club partners across the footprint.
Serve as the primary point of contact between the Insurance Group Marketing and Customer Experience division and the Partner Club, developing and delivering marketing growth and retention strategies and programs that are complex, requiring in-depth marketing knowledge and critical thinking.
Lead matrixed teams including Product, Actuary, Legal, and Service on specific projects that drive club membership, insurance policy growth, and retention through marketing.
Maintain exceptional relationships with club Insurance and Marketing executives and expanding to additional key business lines.
Identify innovative marketing opportunities that deliver profitable growth for CSAA and the partner clubs.
Create and present executive-level written and verbal communications on an ongoing basis including strategy documents, campaign information, results reporting and analysis.
Consult with management, product managers, IT, other departments, and club partners to develop communication and marketing strategies that advocate the customer experience.
Lead effort to continuously improve audit and compliance process for advertising and marketing materials.
Manage budgets and invoicing process.
Be a catalyst within the company and with club partners driving the customer experience, member journey, growth, and retention.
As the Strategic Sourcing Leader, you will be responsible for conducting spend analysis, developing category plans, and running end to end Sourcing and Contracting processes for several categories including but not limited to:
Cloud – AWS, Azure
Data Center (Co-Lo)
Compute, Storage
Routers, Switches, Firewalls
Telecom; voice, data, wireless, mobile
Other primary responsibilities include developing project status, spend reports, client presentations, and dashboards.
What would make us excited about you?
5-10 years of experience in Strategic Sourcing roles with a focus on IT deals specifically Cloud and Infrastructure deals
Bachelor’s degree in Computer Science, Business or related field (Master's Preferred)
Expert in Sourcing and Contracting Processes
Have a reputation as a negotiator and dealmaker
Ability to lead complex cross-functional teams and projects
Strong analytical and financial/cost modeling skills
Demonstrated ability to identify and resolve problems and implementation barriers
Ability to influence Senior Leadership decision making and strategy
Client focus/customer serviceability to effectively engage and interact with all levels of IT organization personnel
Understanding of IT Operations and IT processes
Ability to work with clients at all levels to develop business, technical, and functional requirements for RFx process
Ability to work effectively with Legal and Finance teams.
Advice and assist clients in developing quality contracts with an eye toward ease of implementation (can the contract be operationalized) and effective management, monitoring, and reporting post contract award.
Perform spend analysis and work with clients to develop category plan and sourcing strategy
Strong supplier lifecycle management skills
Escalation and problem resolution – sometimes being the advocate for the supplier
Ability to identify, develop, and implement self-service capabilities (e.g. catalogs, efficient use of POs, and self-service templates)
Project Management Certification (preferred)
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