The following positions are customer =and gaming support for the following languages: Chinese, Multilingual, Japanese Russian,Italian,Korean,Danish, Swedish, Dutch, Polish, French, German,
5CA is the pioneer of work-from-home customer experience, and we’ve been leading the way for more than 15 years. We fuel our clients’ customer experience with fans of brands, who work from home around the world. We can deliver CX in any language, anywhere, for any customer. Read the employee reviews here
Your responsibilities
Optimize the satisfaction of your team. You are the main point of contact for your team. Your address and resolve any issues that get in the way of your team’s job happiness.
Optimize the performance of your team, based on KPI's. You motivate your team to give their best performance and coach them to do a little bit better each day.
Interviewing applicants and onboarding new agents. You introduce new agents to 5CA’s company, the project, its culture, and the tools.
Your tasks
Provide feedback, coaching, and relevant information to your team.
Train your team on 5CA systems/tools, soft skills, and channel-specific skills. You evaluate and pre-approve VTO (Voluntary Time Off) requests.
Coordinate execution of project-specific training/coaching with Project Leads.
Signal agent-specific and project-specific issues to the Project Lead.
Work with other 5CA departments, such as Training, Quality Assurance, and HR to fulfill your team’s needs.
You can apply to work with us remotely, from our offices in Utrecht (the Netherlands), or in Buenos Aires (Argentina).
These are the tasks performed by Customer Advisors:
Providing Customer Support to customers by telephone, e-mail, and/or webchat, providing a satisfactory solution to the customer's inquiry.
Working together with team coaches and trainers to constantly keep your knowledge up-to-date.
Making sure that the customer is satisfied with the whole customer service experience.
What we offer:
A competitive salary for the market's standards will be specified during the recruitment process.
A professional and multicultural working environment with people from all over the world.
Up to date training and access to the latest information in technology and video games.
An organized structure, the product of years of experience in the industry, allows all advisors to benefit from our expertise.
All the required software, tools, and database.
A contract focused on a long-term relationship.
Being part of a company that treats remote employees as part of its family.
Job description
Forget everything you know about Customer Support. 5CA is not your conventional company, not only because the vast majority of our employees are true gamers or geeks, but also because we operate differently in all areas. So, why is this position different? Firstly, you will get an insight into how a multinational company with high-tech and consumer electronics products operates. Secondly, you will be working with a team composed solely of top-notch techies, from your Trainer to the Project Manager. Needless to say, you will get kick-ass training before you actually start working. You will have a Project Lead helping you out with your work and a Team Lead making sure you’re comfortable at all times in your position. The main objective of this position is to help customers troubleshoot technical issues in different areas, and for different products and devices by answering emails, chats, social media comments, and/or phone calls. The collateral goal is that you will be contributing to 5CA being the most awe-inspiring company in tech support!
Job description
Let’s start by saying this: forget everything you know about Customer Support. At 5CA we like to do everything a little bit differently. A little bit geekier. A little bit more our own way. Can you help us provide our clients with the best customer support they have ever seen? You will join a fresh team from the beginning, working for one of 5CA's most valuable clients in the field of electronic payments. In this position, you will be tasked with providing support via phone, e-mail, chat, and social media. before you even start, we will make sure that you get complete, and detailed training, to prepare you for your new position. After that, you’ll have your Project Lead to facilitate you in your function, and your Team Lead will be there to make sure you are comfortable and happy in your job. Can you guess which client you’ll be supporting? As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked In, Facebook, and/or Instagram. For further details, please refer to our privacy policy.
Job requirements
You speak English & Japanese at a near-native level
You are available to work on a fixed schedule
You are very interested in technology and consumer electronics
You are always open to working with new technologies and products
You are a fast learner, you take initiative, and are awesome at troubleshooting
Experience in Customer Service issues is a plus
You have a dedicated quiet workspace, located within your own home
PC requirements:
An internet speed minimum of 1.0 Mb/s download and 0,5 Mb/s upload internationally.
A minimum of 4 GB RAM
Your computer should run at least a 64-bit version of Windows 8 or newer or a recently released version of macOS
An i3 processor dual-core (2,4 GHz or faster), or better/ similar, max. 3 years old.
A smartphone capable of two-factor authentication that runs at least:
Android 4.4 or newer
Apple iOS 10.0 or newer
Thai / English Gaming Support Agent - GP017B
We love geeking out and gaming as much as you do. Join 5CA and help us continue building on the principle of Gamers Helping Gamers: connect with your fellow geeky agents, work comfortably from your own home, and discover what it is like to provide support for some of the most popular games in the world.
What will I do?
As a player support agent, your duties will include but not be limited to:
Handling customer support (e-mail and live chat – no phone calls) by doing things like
Help players with account issues (compromised accounts, updates, etc.)
Resolve issues regarding refunds, purchases not going through, etc.
Assist players resolve technical problems with the game
Answer gameplay inquiries and helping sort out gameplay issues
Check updates & newly-released content for the game you’re supporting
Take assigned training modules to help you improve even further in your job
Attend your weekly meeting with a team of 10-15 fellow agents and your manager
In short, you will be responsible for helping players of this popular video game resolve their issues and continue enjoying the game that they love.
And don't worry - You will start your first week(s) at 5CA going through training with your fellow new agents, to make sure you are prepared for the challenges ahead. And, of course, you will be paid as if you were already working, during your training.
Job requirements
You speak excellent Thai and English
You are available to work on a fixed schedule
You have in-depth knowledge about gaming and you love anything related to video games
You own a PS4, or an Xbox One, or a modern gaming PC/laptop
You are a fast learner, you take initiative, and are awesome at troubleshooting
You have a dedicated quiet workspace, located within your own residence
Job description
We love geeking out and gaming as much as you do. Join 5CA and help us continue building on the principle of Gamers Helping Gamers: connect with your fellow geeky agents, work comfortably from your own home, and discover what it is like to provide support for some of the most popular games in the world. What will I do? As a player support agent, your duties will include but not be limited to:
Handling customer support (e-mail and live chat – no phone calls) by doing things like
Help players with account issues (compromised accounts, updates, etc.)
Resolve issues regarding refunds, purchases not going through, etc.
Assist players resolve technical problems with the game
Answer gameplay inquiries and helping sort out gameplay issues
Check updates & newly-released content for the game you’re supporting
Take assigned training modules to help you improve even further in your job
Attend your weekly meeting with a team of 10-15 fellow agents and your manager
In short, you will be responsible for helping players of this popular video game resolve their issues and continue enjoying the game that they love.
And don't worry - You will start your first week(s) at 5CA going through training with your fellow new agents, to make sure you are prepared for the challenges ahead. And, of course, you will be paid as if you were already working, during your training.
Working from home
Working from home is an adventure that you will love taking part in. Whether you just don't like sitting in an office 8 hours a day, dislike the commute, or you just want to spend more time at home – Working remotely is the perfect way to work in our current, digital world.
What will I do?
As a player support agent, your duties will include but not be limited to:
Handling customer support (e-mail and live chat – no phone calls) by doing things like
Help players with account issues (compromised accounts, updates, etc.)
Resolve issues regarding refunds, purchases not going through, etc.
Assist players resolve technical problems with the game
Answer gameplay inquiries and helping sort out gameplay issues
Check updates & newly-released content for the game you’re supporting
Take assigned training modules to help you improve even further in your job
Attend your weekly meeting with a team of 10-15 fellow agents and your manager
In short, you will be responsible for helping players of this popular video game resolve their issues and continue enjoying the game that they love.
And don't worry - You will start your first week(s) at 5CA going through training with your fellow new agents, to make sure you are prepared for the challenges ahead. And, of course, you will be paid as if you were already working, during your training.
Job requirements
You speak English and Swedish at a near-native level.
You are available to work on a fixed schedule.
You are very interested in consumer products and e-commerce.
You are always open to working with new technologies, systems, and products.
You are a fast learner, you take initiative, and are awesome at troubleshooting.
Experienced in Customer Service, especially troubleshooting challenging issues and concerns.
You have a dedicated quiet workspace, located within your own home.
PC requirements:
An internet speed minimum of 1.0 Mb/s download and 0,5 Mb/s upload internationally.
A minimum of 4 GB RAM.
Your computer should run at least a 64-bit version of Windows 8 or newer or a recently released version of macOS
An i5 processor dual-core (2,4 GHz or faster), or better/ similar, max. 3 years old.
A USB headset with a microphone that features noise-canceling technology.
A smartphone capable of two-factor authentication that runs at least:
Android 4.4 or newer
Apple iOS 10.0 or newer
Job requirements
You speak excellent English and Danish.
You are available to work on a flexible or fixed schedule.
You are very interested in consumer products and e-commerce.
You are always open to working with new technologies, systems, and products.
You are a fast learner, you take initiative, and are awesome at troubleshooting.
Experienced in Customer Service, especially troubleshooting challenging issues and concerns.
You have a dedicated quiet workspace, located within your own home.
PC requirements:
An internet speed minimum of 4.0 Mb/s download and 1,5 Mb/s upload internationally.
A minimum of 6 GB RAM
Your computer should run at least a 64-bit version of Windows 8 or newer or a recently released version of macOS
An i3 processor dual-core (2,4 GHz or faster), or better/ similar, max. 3 years old.
A USB headset with a microphone.
A smartphone capable of two-factor authentication that runs at least:
Android 4.4 or newer
Apple iOS 10.0 or newer
We offer:
A place in a fast-growing company with ambitious A-level clients.
A casual and highly international environment where you’ll work with people from over 40 different nationalities.
Flexibility; working remotely means being able to work from anywhere in the world.
No time wasted commuting between home and work.
Access to top-notch tools, training, and colleagues.
We offer:
A USD 750 sign-on bonus for you, if you join us by the 17th of September.
A position at a fast-growing company with ambitious A-level clients.
A casual, international environment where you’ll work with people from over 40 different nationalities.
Flexibility; working remotely means being able to work from anywhere in the world.
No time wasted commuting between home and work.
Top-notch tools, training, and colleagues.
What will I do?
As a player support agent, your duties will include but not be limited to:
Handling customer support (e-mail and live chat – no phone calls) by doing things like
Help players with account issues (compromised accounts, updates, etc.)
Resolve issues regarding refunds, purchases not going through, etc.
Assist players resolve technical problems with the game
Answer gameplay inquiries and helping sort out gameplay issues
Check updates & newly-released content for the game you’re supporting
Take assigned training modules to help you improve even further in your job
Attend your weekly meeting with a team of 10-15 fellow agents and your manager
In short, you will be responsible for helping players of this popular video game resolve their issues and continue enjoying the game that they love.
And don't worry - You will start your first week(s) at 5CA going through training with your fellow new agents, to make sure you are prepared for the challenges ahead. And, of course, you will be paid as if you were already working, during your training.
What will I do?\
As a player support agent, your duties will include but not be limited to:
Handling customer support (e-mail and live chat – no phone calls) by doing things like
Help players with account issues (compromised accounts, updates, etc.)
Resolve issues regarding refunds, purchases not going through, etc.
Assist players resolve technical problems with the game
Answer gameplay inquiries and helping sort out gameplay issues
Check updates & newly-released content for the game you’re supporting
Take assigned training modules to help you improve even further in your job
Attend your weekly meeting with a team of 10-15 fellow agents and your manager
In short, you will be responsible for helping players of this popular video game resolve their issues and continue enjoying the game that they love.
And don't worry - You will start your first week(s) at 5CA going through training with your fellow new agents, to make sure you are prepared for the challenges ahead. And, of course, you will be paid as if you were already working, during your training.
What will I do?
As a player support agent, your duties will include but not be limited to:
Handling customer support (e-mail and live chat – no phone calls) by doing things like
Help players with account issues (compromised accounts, updates, etc.)
Resolve issues regarding refunds, purchases not going through, etc.
Assist players resolve technical problems with the game
Answer gameplay inquiries and helping sort out gameplay issues
Check updates & newly-released content for the game you’re supporting
Take assigned training modules to help you improve even further in your job
Attend your weekly meeting with a team of 10-15 fellow agents and your manager
In short, you will be responsible for helping players of this popular video game resolve their issues and continue enjoying the game that they love.
And don't worry - You will start your first week(s) at 5CA going through training with your fellow new agents, to make sure you are prepared for the challenges ahead. And, of course, you will be paid as if you were already working, during your training.
Job requirements
You speak excellent English, and Italian at a near-native level.
You are available to work full-time and in a fixed schedule.
Experience in a Customer Service environment or an international business setting is a plus!
You have excellent written communication skills and know-how to make customers happy.
You are a fast learner who likes to take initiative.
You have a dedicated quiet workspace, located within your own residence PC requirements:
An internet speed minimum of 1,0 Mb/s download and 0,5 Mb/s upload internationally.
A (smart)phone usable for two-factor authentication that runs at least:
Android 4.4 or newer
Apple iOS 10.0 or newer
A minimum of 6 GB RAM memory
Your computer should run at least a 64-bit version of Windows 8 or newer or a recently released version of macOS
An i5 (2,8 GHz or faster) processor or better/ similar, max. 3 years old.
A USB, noise-canceling headset (a must-have for the job, but not for the application process). We offer:
A position in a fast-growing company with ambitious A-level clients.
Flexibility; working remotely means being able to work from anywhere in the world. No time wasted commuting between home and work.
Access to top-notch tools, training, and colleagues.
A casual, international environment where you’ll work with people from over 40 different nationalities.
A perfect work-life balance by combining our shorter than average shifts with working comfortably from your own home.
A position at a fast-growing company with ambitious A-level clients
A casual, international environment where you’ll work with people from over 40 different nationalities
Flexibility; working remotely means being able to work from anywhere in the world
No time wasted commuting between home and work
Top-notch tools, training, and colleagues
What will I do?
As a player support agent, your duties will include but not be limited to:
Handling customer support (e-mail and live chat – no phone calls) by doing things like
Help players with account issues (compromised accounts, updates, etc.)
Resolve issues regarding refunds, purchases not going through, etc.
Assist players resolve technical problems with the game
Answer gameplay inquiries and helping sort out gameplay issues
Check updates & newly-released content for the game you’re supporting
Take assigned training modules to help you improve even further in your job
Attend your weekly meeting with a team of 10-15 fellow agents and your manager
In short, you will be responsible for helping players of this popular video game resolve their issues and continue enjoying the game that they love.
And don't worry - You will start your first week(s) at 5CA going through training with your fellow new agents, to make sure you are prepared for the challenges ahead. And, of course, you will be paid as if you were already working, during your training.
We offer
A position at a fast-growing company with ambitious A-level clients.
A casual, international environment where you’ll work with people from over 40 different nationalities.
Flexibility; working remotely means being able to work from (almost) anywhere in the world.
No time wasted commuting between home and work.
Top-notch tools, training, and colleagues.
What will I do?
As a player support agent, your duties will include but not be limited to:
Handling customer support (e-mail and live chat – no phone calls) by doing things like
Help players with account issues (compromised accounts, updates, etc.)
Resolve issues regarding refunds, purchases not going through, etc.
Assist players resolve technical problems with the game
Answer gameplay inquiries and helping sort out gameplay issues
Check updates & newly-released content for the game you’re supporting
Take assigned training modules to help you improve even further in your job
Attend your weekly meeting with a team of 10-15 fellow agents and your manager
In short, you will be responsible for helping players of this popular video game resolve their issues and continue enjoying the game that they love.
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